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Top Rated Customer Service Software with Task Management in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Task management organizes and prioritizes service requests, assigns tasks efficiently, and tracks progress. It helps manage workloads, ensures timely resolution, and improves collaboration among teams, ultimately enhancing customer satisfaction. Our reviewers in customer service software rated this feature as important.

5 Best Customer Service Software with Task Management

Product
User rating
Starting price
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month
Webex Suite logo
4.4
(7.3K)
25
per user/per month
JIRA Service Management logo
4.5
(755)
20
per user/per month

See other top Customer Service products with task management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Service software category. They also needed to have sufficient reviews about task management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for task management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the task management feature

Reviewers appreciate Freshdesk's task management for its user-friendly interface and ability to assign, prioritize, and track tasks. They find it helpful for organizing and monitoring team tasks, setting deadlines, and ensuring timely completion. Users report that it aids in maintaining top-priority task lists, filtering tickets based on urgency, and linking conversations for better task organization.
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“Freshdesk's task management feature is very helpful for our team to create and manage tasks, this feature allows us to assign, prioritize and track tasks, which helps us to stay organized and on top of our workload.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

“I find the Task Management feature to be incredibly helpful in organizing and prioritizing my team's tasks. With this feature, I can fluently assign and track tasks, set deadlines, and monitor progress, ensuring that nothing falls through the cracks and that we meet our goals in a timely manner.”
AO

Abayomi O.

Network Engineer

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,978)
5(10,342)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the task management feature

Reviewers find Salesforce Sales Cloud's task management useful for organizing, prioritizing, and tracking tasks. They appreciate the well-organized interface, ease of use, and integration with other tools. Users report that it helps in managing sales processes, setting reminders, and ensuring timely follow-ups. They also value the customizable views and the ability to track progress and assign tasks efficiently.
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“Efficient task management in Salesforce Sales Cloud boosts productivity, streamlines workflows, and ensures timely follow-ups with leads and clients. It keeps sales teams organized and focused, leading to better sales outcomes!”
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Noer I.

UI UX Designer

“Salesforce Sales Cloud helps to manage the tasks within it, with updated status of each task as well as it prioritizing and tagging the tasks which are important or not. ”
Verified reviewer profile picture

Saira Y.

Automation

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,750 verified reviews
Verified reviewer profile picture
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Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(128)
3-4(2,639)
5(3,033)
Key Features
Support Ticket Management4.4
Call Center Management

User insights about the task management feature

Reviewers highlight Dynamics 365's task management for its ease of use, customization, and integration with Outlook. They appreciate the ability to create, assign, and track tasks, which enhances collaboration and productivity. Users find it helpful for managing tasks across multiple stages, setting priorities, and accessing tasks remotely. They also value the real-time updates and streamlined workflows.

See related user reviews

“ I appreciate how Task Management in Dynamics 365 streamlines task assignment, tracking, and collaboration, facilitating better organization and productivity for teams across various projects and workflows.”
MS

Mostakim S.

OWNER

“Task Management empowers Dynamics 365, enhancing collaboration and productivity. Streamlined workflows, real-time updates, and user-friendly interface make it an essential tool for seamless task handling.”
tj

tiffany j.

Financial

Starting price
50per user /
per month
Pros and Cons based on 5,800 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,012)
Key Features
Support Ticket Management4.6
Call Center Management4.6

User insights about the task management feature

Reviewers indicate that Webex Suite's task management allows for easy task creation, assignment, and tracking. They appreciate the ability to set deadlines, monitor progress, and access tasks from any device. Users find the interface user-friendly and value the notification feature for staying updated. However, some mention that the task manager is functional but not the easiest to use.
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“I like that Webex Task Management allows me to easily manage and track my tasks. It's simple to add tasks, assign them to team members, set deadlines, and track progress. I also find the interface easy to use, and I like that I can access it from anywhere on any device.”
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Devendra K.

Manager

“It makes it easy to delegate and follow-up on tasks. The notification feature keeps you updated on what to do next.”
DO

Daniel O.

Educator

Starting price
25per user /
per month
Pros and Cons based on 7,392 verified reviews
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
JIRA Service Management logo
Reviews Sentiment
 
 
 
1-2(15)
3-4(303)
5(437)
Key Features
Support Ticket Management4.6
Call Center Management

User insights about the task management feature

Reviewers appreciate JIRA Service Management's task management capabilities for organizing, prioritizing, and tracking tasks. They find it effective for assigning roles, integrating with other Atlassian products, and using Kanban boards. Users report that it helps in planning, monitoring progress, and ensuring timely completion of tasks. They also value the ease of creating, updating, and managing tasks throughout their lifecycle.
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“Jira Service Management's task management has a significant impact on the product by enabling efficient planning, tracking, and execution of tasks Jira Service Management provides a centralized platform to manage and track tasks throughout their lifecycle. Teams can create tasks, assign them to specific individuals or groups, set due dates, and monitor progress”
Verified reviewer profile picture

Dawit L.

IT Administrator

“it's happened that by using jira task management board to track incomplete task ,add new ones and check what has been done and also it's gave you a quick over view of what is overdue ”
pm

patrick m.

Database

Starting price
20per user /
per month
Pros and Cons based on 755 verified reviews
Verified reviewer profile picture

Comprehensive task tracking

Efficient request management

Enhanced team collaboration

Robust project tracking

Performance speed issues

High costs for small businesses

Complex user access management

See pros and cons details

Other Top Rated Customer Service Software with Task Management in 2026

Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Lost Returns logo

Lost Returns

Lost and found software with customer notifications

visit website
Lost Returns is a web-based lost and found software designed to help businesses and individuals streamline reverse logistics of lost properties. It lets teams recover lost items and return them safely to their owners.

Read more about Lost Returns

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

Read more about Vision Helpdesk

Users also considered
Intercom logo

Intercom

Intercom is bringing AI-first Customer Service to the world

visit website
Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
LiveChat logo

LiveChat

Category Leaders

The AI-First Platform to Support Customers and Boost Sales

visit website
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Bitrix24 logo

Your ultimate workspace

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered
Spotler CRM logo

The Powerful CRM for Growing Teams

Spotler CRM is designed for growing teams, making it easy to set up and simple to use. All your data is in one place helping you effectively manage your contacts and share information, enabling great team collaboration, improved customer relationships and increased sales.

Read more about Spotler CRM

Users also considered
Pipefy logo

Design and automate business workflows in minutes.

Centralize and connect the whole customer journey in one place and improve satisfaction with a customer-centric CS operation with Pipefy.

Read more about Pipefy

Users also considered

Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers value customizable ticket workflows, quick assignment, and status tracking. Integrations enhance efficiency and improve customer support operations. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users highlight efficient call tracking, workforce management, and real-time reporting, leading to improved customer support and satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers appreciate managing customer interactions across various channels, including email, chat, and social media, enhancing convenience and flexibility. 88% of reviewers rated this feature as important or highly important.
  • Email Management: Users like centralized email handling, automated workflows, and customizable templates, improving efficiency and response times for customer inquiries. 85% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile access vital for managing customer interactions on-the-go, ensuring quick responses and maintaining high customer service standards. 84% of reviewers rated this feature as important or highly important.
  • Live Chat: Users enjoy real-time customer engagement, proactive communication based on behavior, and integration with support systems for seamless issue resolution. 82% of reviewers rated this feature as important or highly important.