getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Service Software with Public administrations - Page 5

Last updated: September 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

393 software options

VINSI logo

AI platform for voice agents & customer ops

VINSI.AI is an artificial intelligence platform that combines voice agents, customer relationship management, and operational automation tools. The software handles inbound calls through AI voice agents, manages customer records and ticketing, and automates workflows across the customer lifecycle. It includes features for appointment scheduling, call routing, quality assurance scoring, and analytics reporting in a unified system.

Read more about VINSI

Users also considered
Simla.com logo

CRM platform to boost your eCommerce sales

Simla.com is a CRM platform designed to boost eCommerce sales, improve customer service, send newsletters, and configure chatbots

Read more about Simla.com

Users also considered
Cisco Finesse logo

Customer Service solution with digital experience

Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.

Read more about Cisco Finesse

Users also considered
HelpShelf logo

Knowledgebase solution for improving customer service

HelpShelf is a knowledge base software that helps companies to build their own internal and external knowledge repositories. It is deployed as a SaaS solution.

Read more about HelpShelf

Users also considered
Replyco logo

Win Back 50% of Time Lost Messaging Customers

Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

Read more about Replyco

Users also considered
Moveo.AI logo

Power the Toughest Conversations

Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents—enhancing efficiency, CX, and financial outcomes.

Read more about Moveo.AI

Users also considered
Deepser logo

Service Management without complexity.

Deepser helps customer service teams deliver faster, more personalized and more efficient support. By combining workflows, automation and native AI, it simplifies request management, improves response times and enhances every customer interaction.

Read more about Deepser

Users also considered
Keeping.com logo

Customer service and help desk software

Keeping.com is a collaborative customer support tool that helps businesses connect with a shared inbox to assign tickets, discuss issues, and track progress inside Gmail accounts. The platform enables stakeholders to automatically convert incoming emails into tickets so that teams can track and manage customer support requests directly from the inbox.

Read more about Keeping.com

Users also considered
elevio logo

Self-service support & customer education platform

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

Read more about elevio

Users also considered
V2 Cloud WorkSpaces logo

Desktop virtualization platform for remote teams

V2 Cloud is a desktop virtualization software that provides businesses with cloud desktops to facilitate remote work and manage published applications on a centralized platform. Users can minimize potential data breaches with HTTPS encryption, ransomware protection, and two-factor authentication.

Read more about V2 Cloud WorkSpaces

Users also considered
ProProfs Survey Maker logo

Survey & Feedback Software to Collect Customer Insights

ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Create surveys easily, customize it based on your requirements or choose free our in built templates.

Read more about ProProfs Survey Maker

Users also considered
RenewityRMA logo

Returns management and product service tracking solution

RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

Read more about RenewityRMA

Users also considered
WorkHub Tasks logo

All sort of organizations from small to enterprise-level

WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

Read more about WorkHub Tasks

Users also considered
Fireberry logo

Empowering every business with one platform

Fireberry is a customer relationship management (CRM) platform for any-sized business that centralizes all of your data and apps. Wit your complete visibility, you can close more deals, provide better service, and make data-informed decisions to grow your business right.

Read more about Fireberry

Users also considered
Deskpro logo

Customer service software you can depend on

Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

Read more about Deskpro

Users also considered
Kenyt AI Agents logo

AI assistants for marketing, sales, and support

Kenyt is an AI-enabled platform designed to help businesses improve customer engagement using chatbots. It allows organizations to build, deploy and manage intelligent chatbots. It enables enterprises to automate repetitive tasks, reduce error rates and provide an improved user experience.

Read more about Kenyt AI Agents

Users also considered
VirtlX logo

360° success management & employee engagement platform

VIRTLX provides essential data which helps our clients increase business efficiency and boost revenues

Read more about VirtlX

Users also considered
Customerly logo

Cloud-based AI customer service for SaaS teams

Cloud-based AI-first customer service platform for SaaS teams, combining autonomous AI agents, live chat, email marketing, and CRM.

Read more about Customerly

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

Users also considered
Next4biz CSM logo

AI-powered, no-code customer service management

Next4biz is a no-code, process-based customer service platform that connects omnichannel help desk operations, AI assistance, automated workflows, SLA escalation, human handoff, and advanced reporting in one service flow.

Read more about Next4biz CSM

Users also considered
Positive User logo

The engine of growth. An all in one solution for user data.

Onboard new customers and provide great support with an easy to use live chat, mailing service, knowledge base creation software and automated messages.

Read more about Positive User

Users also considered
UseResponse logo

All-in-one Customer Support and Feedback Suite

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

Read more about UseResponse

Users also considered
Diabolocom logo

Cloud CCaaS with AI for teams of all sizes

Cloud-based CCaaS platform with AI-powered omnichannel routing, voice analytics, and native CRM integrations for contact centers.

Read more about Diabolocom

Users also considered
Steam-connect logo

Empowering conversations

Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.

Read more about Steam-connect

Users also considered
LiveCaller logo

Live chat and customer communications management software

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

Read more about LiveCaller

Users also considered