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Best Customer Service Software for Public Administrations

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Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

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Freshdesk is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

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Zoho Desk is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Zoho Desk

Front logo

Front

4.5
(213)

One place to take care of all your customers

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Front is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat.

Read more about Front

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

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Vivantio is available for Public Administrations and offers the following support options: Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support.

Read more about Vivantio

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

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LiveAgent is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

JIRA Service Management logo

JIRA Service Management

4.4
(278)

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Public Administrations and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about JIRA Service Management

Hear from our expert contributor network

Why Customer Service Is the New Marketing: Thibaut De Lataillade and Laurie McCabe in Conversation

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(86)

Helpdesk, customer support software

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HappyFox Help Desk is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about HappyFox Help Desk

Sprinklr logo

Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

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Sprinklr is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Knowledge Base.

Read more about Sprinklr

elevio logo

elevio

4.6
(27)

Self-service support & customer education platform

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elevio is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about elevio

LiveChat logo

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

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LiveChat is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LiveChat

Smartsupp logo

Smartsupp

4.7
(259)

Smartsupp – live chat, chatbots, video recordings

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Smartsupp is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

Read more about Smartsupp

Bitrix24 logo

Bitrix24

4.0
(496)

100% free CRM, collaboration and communication tool suite

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Bitrix24 is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Bitrix24

Genesys Cloud CX logo

Genesys Cloud CX

4.2
(126)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud CX is available for Public Administrations and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

Read more about Genesys Cloud CX

Acquire logo

Acquire

5.0
(20)

Multi-channel Customer Communication Platform

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Acquire is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Acquire

HelpDesk logo

HelpDesk

4.5
(32)

Ticketing software for effortless customer support

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HelpDesk is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about HelpDesk

Novo Solutions logo

Novo Solutions

4.2
(14)

Asset & Work Order Management

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Novo Solutions is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk, Knowledge Base.

Read more about Novo Solutions

Lost Returns logo

Lost Returns

(0)

Lost and found software with customer notifications

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Lost Returns is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep).

Read more about Lost Returns

ThinkOwl logo

ThinkOwl

(0)

Customer service powered by AI

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ThinkOwl is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about ThinkOwl

EngageBay logo

EngageBay

4.6
(164)

Integrated sales & marketing software for growing teams

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EngageBay is available for Public Administrations and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat.

Read more about EngageBay

Qubicles logo

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

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Qubicles is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Qubicles

Pipefy logo

Pipefy

4.6
(266)

the Work Management platform

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Pipefy is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Pipefy

CloudBlue PSA logo

CloudBlue PSA

4.5
(22)

The next generation of professional services automation.

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CloudBlue PSA is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum.

Read more about CloudBlue PSA

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu is available for Public Administrations and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Cayzu

Tribe logo

Tribe

4.8
(78)

Cloud-based community platform for branded communities

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Tribe is available for Public Administrations and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about Tribe

What is customer experience software?

Customer service software enables businesses to communicate with their customers and offer support. The software provides the platform to answer questions, resolve complaints, and maintain client satisfaction.

Read full GetApp guide

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