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Government Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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Related categories

Customer Service & SupportCustomer ManagementCollaboration

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Customer Service Software in Australia
Customer Service Software in Canada
Freelance Customer Service Software
Enterprise Customer Service Software
Customer Service Software for SMBs
Customer Service Software for Non-Profits
Customer Service Software for Small Business
Customer Service Software for Android
Customer Service Software for iPad
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NICE inContact   

327
Cloud Contact Center Software
NICE inContact is available for Public Administrations and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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NICE inContact

327
Cloud Contact Center Software
NICE inContact is available for Public Administrations and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Zendesk   

2,372
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk

2,372
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Front   

147
Email management software and shared inbox for teams
Front is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Front

147
Email management software and shared inbox for teams
Front is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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elevio   

26
Self-service support & customer education platform
elevio is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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elevio

26
Self-service support & customer education platform
elevio is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Scout   

154
Web-based help desk designed for better customer experience
Help Scout is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

Help Scout

154
Web-based help desk designed for better customer experience
Help Scout is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cayzu   

31
Cloud Based Ticket Management & Help Desk Software
Cayzu is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

Cayzu

31
Cloud Based Ticket Management & Help Desk Software
Cayzu is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HappyFox   

78
60 pts
Helpdesk, customer support software
HappyFox is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

HappyFox

78
60 pts
Helpdesk, customer support software
HappyFox is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HelpDesk   

6
Ticketing software for effortless customer support
HelpDesk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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HelpDesk

6
Ticketing software for effortless customer support
HelpDesk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SoGoSurvey   

621
Customer and employee experience management platform.
SoGoSurvey is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SoGoSurvey

621
Customer and employee experience management platform.
SoGoSurvey is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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EngageBay   

52
Integrated sales & marketing software for growing teams
EngageBay is available for Public Administrations and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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EngageBay

52
Integrated sales & marketing software for growing teams
EngageBay is available for Public Administrations and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

LiveChat   

1,018
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

LiveChat

1,018
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Whatfix   

57
Accelerate Digital Adoption
Whatfix is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Whatfix

57
Accelerate Digital Adoption
Whatfix is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

ThinkOwl   

2
AI-based customer service management solution
ThinkOwl is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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ThinkOwl

2
AI-based customer service management solution
ThinkOwl is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

BOTNATION AI   

0
Artificial intelligence (AI)-based chatbot creation platform
BOTNATION AI is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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BOTNATION AI

0
Artificial intelligence (AI)-based chatbot creation platform
BOTNATION AI is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Freshdesk   

2,173
82 pts
Online helpdesk system and customer service software
Freshdesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

Freshdesk

2,173
82 pts
Online helpdesk system and customer service software
Freshdesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Acquire   

18
Multi-channel Customer Communication Platform
Acquire is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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Acquire

18
Multi-channel Customer Communication Platform
Acquire is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

Smartsupp Live Chat   

214
Smartsupp is Free Live Chat with visitor recording
Smartsupp Live Chat is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
Visit WebsiteAdd to compareCompareRemove app

Smartsupp Live Chat

214
Smartsupp is Free Live Chat with visitor recording
Smartsupp Live Chat is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
Visit WebsiteCompare

HarmonyPSA   

18
The next generation of professional services automation.
HarmonyPSA is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

HarmonyPSA

18
The next generation of professional services automation.
HarmonyPSA is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

LiveAgent   

911
71 pts
Great customer service starts with better help desk software
LiveAgent is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

LiveAgent

911
71 pts
Great customer service starts with better help desk software
LiveAgent is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Aircall  

154
Phone system for support and sales teams
Aircall is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Learn moreAdd to compareCompareRemove app

Aircall

154
Phone system for support and sales teams
Aircall is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Learn moreCompare

InvGate Service Desk  

70
IT service desk software
InvGate Service Desk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Learn moreAdd to compareCompareRemove app

InvGate Service Desk

70
IT service desk software
InvGate Service Desk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Learn moreCompare

Scorebuddy  

37
QA Software for scoring (Calls/email/chat/social)
Scorebuddy is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.
Learn moreAdd to compareCompareRemove app

Scorebuddy

37
QA Software for scoring (Calls/email/chat/social)
Scorebuddy is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.
Learn moreCompare

Urbest  

13
Simplifying Property Management
Urbest is available for Public Administrations and offers the following support options: Online Support, Phone Support.
Learn moreAdd to compareCompareRemove app

Urbest

13
Simplifying Property Management
Urbest is available for Public Administrations and offers the following support options: Online Support, Phone Support.
Learn moreCompare

Simplisys Service Desk  

12
Help Desk, ITSM, service, and support management for SMBs
Simplisys Service Desk is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support.
Learn moreAdd to compareCompareRemove app

Simplisys Service Desk

12
Help Desk, ITSM, service, and support management for SMBs
Simplisys Service Desk is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support.
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