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Top Rated Customer Support Software with Reporting/Analytics in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Reporting and analytics provide insights into ticket trends, response times, and customer satisfaction. They help streamline operations, identify areas for improvement, and enhance decision-making by offering detailed and customizable reports. Our reviewers in customer support software rated this feature as important.

3 Best Customer Support Software with Reporting/Analytics

  • LiveAgent
  • Zoho Desk - Highest rated for reporting/analytics
  • Zendesk Suite

See other top Customer Support products with reporting/analytics

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer support software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for reporting/analytics based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

LiveAgent logo
4.7
(1.7K)

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for tracking customer support success and engagement. They find the detailed analytics helpful for gaining insights and improving support services. Users report that it is easy to see statistics like average ticket response times and agent performance. They value the comprehensive reports for tracking data on agent responses and customer satisfaction. They say LiveAgent helps analyze and enhance communication and customer support, making it a valuable tool in the IT industry.
“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
Verified reviewer profile picture

Ric H.

Financial representative

Customer Support key features coverage

LiveAgent offers 5 out of the 5 key features for Customer Support software identified by reviewers:

Chat/Messaging4.8
Real-Time Notifications4.6
Knowledge Base Management4.5
Support Ticket Management4.7
Live Chat4.8

Pros and cons based on 1,753 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,753 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho Desk logo
4.5
(2.2K)

User insights about the reporting/analytics feature

Reviewers indicate that Zoho Desk's reporting and analytics capabilities are powerful and user-friendly. They appreciate the predefined analytical data and the ability to evaluate engineer performance. Users report that Zoho Desk integrates well with Zoho Analytics and Zoho CRM for a comprehensive view. They find the reports useful for monitoring SLA compliance and team productivity. They say the systematized and organized reports help businesses of all sizes gain insights into customer service performance and optimize operations.
“Being able to see live users on the site, monitor agents online time within their Zoho accounts and much more really makes reporting and analytics useful for businesses of all sizes. This also supports the identification of areas in which changes must be made.”
MD

Matt D.

Owner

“This is really a wonderful feature of ZOho which gives to different reports and predefined analytical data based on performance of the engineers can be evaluated.”
Verified reviewer profile picture

Ravikumar K.

Director IT

Customer Support key features coverage

Zoho Desk offers 5 out of the 5 key features for Customer Support software identified by reviewers:

Chat/Messaging4.7
Real-Time Notifications4.5
Knowledge Base Management4.4
Support Ticket Management4.6
Live Chat4.4

Pros and cons based on 2,211 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,211 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the reporting/analytics feature

Reviewers highlight Zendesk Suite's reporting and analytics capabilities for providing valuable insights into customer behavior and preferences. They appreciate the automated reporting, which saves time and aids in data-driven decision-making. Users report that the dashboards are helpful for tracking productivity and agent performance. They find the integration with tools like PowerBi beneficial for in-depth analysis. However, some users mention that setting up reports can be complicated and that advanced analytics require additional costs. They say Zendesk's real-time analytics and customizable reports are useful for various business needs.
“Setting up the reporting dashboard can be a little tricky and time consuming but other than the initial set up of what you want your reports on and how your dashboard looks, reporting is very detailed and easy. You can set up reports that'll run daily, weekly, etc. and this helps with not having to spend much time in retrieving the report. ”
Verified reviewer profile picture

Parker V.

Field Marketing Specialist

“Reporting/Analytics gives our team valuable insights into customer behavior and preferences, allowing us to make data-driven decisions.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Customer Support key features coverage

Zendesk Suite offers 5 out of the 5 key features for Customer Support software identified by reviewers:

Chat/Messaging4.5
Real-Time Notifications4.4
Knowledge Base Management4.3
Support Ticket Management4.5
Live Chat4.3

Pros and cons based on 4,072 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,072 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Support Software with Reporting/Analytics in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Automate ticket management, measure satisfaction, & customize support.

Read more about Zoho Desk

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
CoSupport AI logo

CoSupport AI

Fully Customizable AI Agent for Customer Service

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CoSupport AI is a customizable platform that automates up to 90% of support requests with 99% accuracy, zero hallucinations, multilingual support, and seamless integration in under 10 minutes. Free trial available.

Read more about CoSupport AI

Users also considered
Intercom logo

Intercom

AI-powered customer service with helpdesk

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Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Fin logo

Fin

Cloud-based AI agent for customer service

visit website
Fin is an AI agent for customer service that instantly answers queries, takes action, and can resolve the majority of the support volume. It can also seamlessly hand off to the team when needed.

Read more about Fin

Users also considered
Text logo

Text

AI-powered support platform for unified service

visit website
Empower your team with an AI-driven support platform that connects chat, ticketing, and analytics. Automate routine inquiries, respond instantly, and scale service quality without adding headcount.

Read more about Text

Users also considered
Assembled logo

Assembled

Intelligent workforce planning for modern support teams

visit website
AI-powered workforce management with ML-based forecasting, intelligent schedule optimization, and real-time operational visibility for modern support teams.

Read more about Assembled

Users also considered
Assembled AI logo

Assembled AI

(0)

Intelligence for every customer conversation.

visit website
Assembled AI is a customer support platform that combines autonomous AI agents for voice, chat, and email with real-time Copilot assistance for human agents. It integrates with leading help desk and CRM systems to automate workflows, reduce handle time, and scale support operations.

Read more about Assembled AI

Users also considered
RenewityRMA logo

RenewityRMA

Returns management and product service tracking solution

visit website
RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

Read more about RenewityRMA

Users also considered
Helpfruit logo

Helpfruit

AI chatbots and help pages with all the protections you need

visit website
Helpfruit: Give your customers the right answer at the right time with AI chatbots and help pages. Escalate to live chat if needed.

Read more about Helpfruit

Users also considered
NABD System logo

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.

Read more about NABD System

Users also considered
Jeeva logo

Jeeva

(0)

help leaders transform their companies into customer-centric

Early warning system that helps businesses leverage artificial intelligence (AI) technology to provide customer support teams with actionable insights and automation, enabling them to increase upsells and enhance customer experience.

Read more about Jeeva

Users also considered
Yonyx logo

Yonyx

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

Users also considered
Saysimple logo

Saysimple

(0)

Dynamic Customer Engagement Platform

We streamline, automate and track inbound and outbound communication efforts between organizations and their customers.

Read more about Saysimple

Users also considered
monday service logo

monday service

Customer support and service solution

monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues.

Read more about monday service

Users also considered
Glance logo

Glance

Cobrowsing and digital engagement platform

Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and mobile devices. The software transforms digital spaces into collaborative environments where support agents can see what customers see, share screens, and provide personalized guidance during critical customer experience moments.

Read more about Glance

Users also considered
Dashly logo

Dashly

Marketing and customer conversation management platform

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.

An unlimited number of seats for every plan.

Read more about Dashly

Users also considered
Chatlio logo

Chatlio

Live online customer chat through Slack

Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog

Read more about Chatlio

Users also considered
AIVITEX logo

AIVITEX

Comprehensive digital service management platform

AIVITEX is a remote visual support and assistance platform powered by AR technology. It enables companies to offer digital services and remote support to their customers, helping them overcome skills shortages, reduce CO2 emissions, and stay competitive in the market. AIVITEX features include white-label branding, customizable forms, documentation capabilities, and photo/video functions to enhance the remote customer experience.

Read more about AIVITEX

Users also considered
Textline logo

Textline

Cloud-based plug-and-play text messaging software

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Read more about Textline

Users also considered
User Copilot logo

User Copilot

ChatGPT-powered conversations AI solution

Get instant answers for your prospects and customers with a custom SmartChat Agent powered by ChatGPT and trained with your website, FAQs and documentation. Leverage AI to automatically engage visitors, accurately answer questions, book appointments and route new leads to your team automatically.

Read more about User Copilot

Users also considered
UJET logo

UJET

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Read more about UJET

Users also considered
AlphaChat logo

AlphaChat

Conversational AI platform with virtual assistants

AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

Read more about AlphaChat

Users also considered
CSAT.AI logo

CSAT.AI

(0)

A Customer Service QA and CX Platform Built for Today!

CSAT.AI is a CX platform that train agents, reviews interactions and digs deep into your CX – Automated with AI. The system provides a higher first contact resolution rate, increases CSAT scores, and reduce QA and agent training costs.

Read more about CSAT.AI

Users also considered

Key features for Customer Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Chat/Messaging: Reviewers highlight the ease of real-time communication, customizable features, and integration with various platforms to improve customer engagement and support efficiency. 96% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users emphasize the importance of customizable real-time notifications for promptly addressing customer issues and maintaining efficient team collaboration. 94% of reviewers rated this feature as important or highly important.
  • Knowledge Base Management: Reviewers value the centralized and searchable repository for self-service and support documentation, enhancing efficiency and reducing resolution times. 92% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users appreciate the systematic approach to tracking, prioritizing, and resolving tickets, which improves customer satisfaction and operational efficiency. 91% of reviewers rated this feature as important or highly important.
  • Live Chat: Reviewers highlight the real-time interaction, customization options, and seamless integration with other tools to provide immediate customer support and boost engagement. 86% of reviewers rated this feature as important or highly important.