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Top Rated Customer Support Software with Support Ticket Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Support ticket management allows businesses to efficiently track, prioritize, and resolve customer inquiries. It organizes customer interactions, provides valuable performance metrics, and enables easy collaboration among team members, ultimately improving customer satisfaction and operational efficiency. Our reviewers in customer support software rated this feature as important.

3 Best Customer Support Software with Support Ticket Management

  • Zoho Desk - Highest rated for support ticket management
  • Zendesk Suite
  • LiveAgent

See other top Customer Support products with support ticket management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer support software category. They also needed to have sufficient reviews about support ticket management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for support ticket management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zoho Desk logo

Zoho Desk

4.5
(2.2K)
visit website

User insights about the support ticket management feature

Reviewers appreciate Zoho Desk's support ticket management for its ease of use and functionality. They find it simple to update, manage, and track tickets, which helps in quickly resolving customer issues. Users report that the system's omnichannel ticketing collects and organizes tickets from various channels like email, chat, and social media. They also value the customizable views, detailed ticket history, and integration with other software. Overall, Zoho Desk's support ticket management enhances customer satisfaction and efficiency.
“Support ticket management allows us to efficiently provide service to all the customers, and internal employees by examining the ticket to every service inquiry. With the support ticket management of Zoho desk we can chat with the customer and with the ticket raiser through Instagram, whatsapp and Facebook also.”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

“Zoho follows an ominichannel ticketing system which collects support tickets from other channels and easily organize them in a single interface.”
SS

Sheha S.

Business Development Coordinator

Customer Support key features coverage

Zoho Desk offers 5 out of the 5 key features for Customer Support software identified by reviewers:

Chat/Messaging4.7
Real-Time Notifications4.5
Knowledge Base Management4.4
Live Chat4.4
Reporting/Analytics4.3

Pros and cons based on 2,208 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,208 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the support ticket management feature

Reviewers highlight Zendesk Suite's support ticket management for its intuitive interface and extensive customization options. They value the ability to track, prioritize, and resolve tickets efficiently, which enhances customer support. Users appreciate the unified dashboard, customizable workflows, and integration with other tools. They also mention the ease of assigning, updating, and monitoring tickets. Despite some minor issues with ticket visibility, reviewers find Zendesk Suite's support ticket management essential for maintaining organized and effective customer service.
“As a former Client Care employee, we used to handle online tickets and customer requests through Zendesk, it allowed us to handle by priority and forward requests that needed upper management attention and to work effectively as a team”
TA

Tayeb A.

Client Care Specialist

“With features like ticket prioritization, categorization, and assignment, support teams can manage their workload more efficiently. Agents can focus on high-priority tickets first, ensuring that urgent issues are addressed quickly.”
JI

Jahidul I.

Finance

Customer Support key features coverage

Zendesk Suite offers 5 out of the 5 key features for Customer Support software identified by reviewers:

Chat/Messaging4.5
Real-Time Notifications4.4
Knowledge Base Management4.3
Live Chat4.3
Reporting/Analytics4.2

Pros and cons based on 4,066 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,066 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveAgent logo

LiveAgent

4.7
(1.7K)
visit website

User insights about the support ticket management feature

Reviewers indicate that LiveAgent's support ticket management is user-friendly and efficient. They appreciate the clear status tracking, unique ticket IDs, and the ability to assign tickets to different users. Users find the automated ticket routing and internal coordination tools helpful. They also mention the integration with Exchange and the detailed reporting features. Overall, LiveAgent's support ticket management simplifies the process of handling and resolving customer queries, improving the overall support experience.
“It provides a variety of helpful features, such as automated ticket routing and tools for internal coordination. You only need one live chat button, one email address for tickets, and one phone number for call centre assistance.”
Verified reviewer profile picture

Rudra P.

Consultant

“The support ticket is essential for this LiveAgent and they designed this very well. We can clearly see what is the status of each ticket, assign it to different users and mark it as solved with a couple of clicks.”
Verified reviewer profile picture

Miguel D.

Desarrollo de nuevos negocios

Customer Support key features coverage

LiveAgent offers 5 out of the 5 key features for Customer Support software identified by reviewers:

Chat/Messaging4.8
Real-Time Notifications4.6
Knowledge Base Management4.5
Live Chat4.8
Reporting/Analytics4.5

Pros and cons based on 1,748 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,748 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Support Software with Support Ticket Management in 2026

Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Automate ticket management, measure satisfaction, & customize support.

Read more about Zoho Desk

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Assembled logo

Assembled

Modern workforce management and customer issue resolution

visit website
Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer support.

Read more about Assembled

Users also considered
RenewityRMA logo

RenewityRMA

Returns management and product service tracking solution

visit website
RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

Read more about RenewityRMA

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is a web-based contact management and customer support solution. It helps businesses manage customer interactions from one cloud-based platform. LiveAgent's help desk solution is a leader in building strong customer relationships.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

The AI-First Platform to Support Customers and Boost Sales

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
Intercom logo

Intercom is bringing AI-first Customer Service to the world

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

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Birdeye logo
Category Leaders

AI-based webchat assistant for business conversations

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

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Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a customer support software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Support Software goes beyond basic ticketing with live chat, messaging, and a 360° view of customer health. Built for growth-stage B2B SaaS companies to unite support and success teams with insights and workflows for onboarding, churn prevention, and product feedback.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

Read more about Lime Connect

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp provides conversation management tools all the way through to AI. It delivers a multichannel customer support platform with live chat, chatbots, video recordings, and all of the customer care tools you will ever likely need to deliver consistent and outstanding website visitor assistance.

Read more about Smartsupp

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Yonyx logo
Category Leaders

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

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CXone Mpower logo

Cloud-based contact center software

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Read more about CXone Mpower

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Textline logo
Category Leaders

Cloud-based plug-and-play text messaging software

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Read more about Textline

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HelpCrunch logo

Customer Communication tool for support, marketing & sales

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Read more about HelpCrunch

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is customer support software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

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Help Scout logo

Cloud-based customer support platform

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

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Wati logo

Conversational AI Platform

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Read more about Wati

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Gladly logo
Category Leaders

Cloud-based customer service platform

Gladly is a modern customer support platform that unifies conversations and boosts team efficiency with AI and automation—no tickets required.

Read more about Gladly

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Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
Zight logo

Share information faster with visual context.

Provide the context and clarity needed without playing musical calendars. Use Zight to create video recordings and screen captures to use for training and onboarding, support and troubleshooting, giving regular updates or presentations, and relationship building.

Read more about Zight

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Supportbench logo
Category Leaders

The Only AI Customer Support Platform

Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

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TenFold logo

Have better customer conversations

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

Read more about TenFold

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Key features for Customer Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Chat/Messaging: Reviewers value real-time responsiveness, mobile access, customization options, and integration with various platforms to enhance customer engagement and streamline communication. 96% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users appreciate customizable alerts for immediate updates on tickets, ensuring quick responses and efficient handling of urgent issues. 94% of reviewers rated this feature as important or highly important.
  • Knowledge Base Management: Reviewers highlight the importance of centralized, searchable databases that empower customers with self-help options and provide agents with quick access to information. 92% of reviewers rated this feature as important or highly important.
  • Live Chat: Reviewers emphasize the benefit of real-time customer interaction, customizable settings, and seamless integration with other support tools. 86% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users value detailed insights into customer interactions, performance metrics, and customizable reports to inform business decisions and improve support strategies. 83% of reviewers rated this feature as important or highly important.