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Top Rated Help Desk Software with Email Management in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Email management centralizes communication, allowing easy tracking and responding to inquiries. It enables ticket creation from emails, automated responses, and team collaboration, ensuring efficient and organized customer support. Our reviewers in help desk software rated this feature as important.

5 Best Help Desk Software with Email Management

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
24
per user/per month
visit website
ServiceNow logo
4.5
(340)
100
per user/per month

See other top Help Desk products with email management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Help Desk software category. They also needed to have sufficient reviews about email management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for email management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
Ticket Management
Real-Time Notifications4.4

User insights about the email management feature

Users appreciate Zendesk Suite's email management for its ability to create and manage tickets from emails. They highlight the ease of organizing and tracking emails, the integration with other systems, and the ability to customize templates and rules. Reviewers find it user-friendly and effective for handling large volumes of customer inquiries. Some users mention limitations with the number of inboxes and occasional issues with duplicate emails.

See related user reviews

“Email management is super important because on a daily basis we can receive hundreds of emails ordering and campaign even thousands and we need a management system to keep all of those emails in a place where they can be organized and easily searchable”
AB

April B.

Operations Director

“One particularly helpful feature of the Zendesk email management tool is the ability to track email metrics, such as response time and resolution time. This helps us to measure our team's performance and identify areas where we can improve.Overall, the email management tool has been a valuable asset to our customer support team, allowing us to efficiently manage a large volume of customer inquiries while providing excellent service.”
Dd

Daniel d.

engineer

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(883)
5(1,304)
Key Features
Ticket Management
Real-Time Notifications4.5

User insights about the email management feature

Reviewers appreciate Zoho Desk's email management capabilities for their organization and ease of use. They report that emails can be turned into help tickets, and workflows and assignment rules can be set up. Users highlight the integration with Gmail, the ability to use templates, and the real-time email management. Some users mention occasional issues with email delivery.
Verified reviewer profile picture

See related user reviews

“With the email management customers also can integrate there Gmail account with the Zoho and can raise the ticket from the same. with the email managing tool representatives also can reply to the email which we received in the Zoho so that it can be replied to the same email through the zoho desk”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

“What I like most about Email Management in Zoho Desk is being able to setup clear email workflows and assignment rules, being able to use templates and canned responses, being able to establish SLA's for emails, being able to monitor email”
TC

Tiffany C.

Owner CEO

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,208 verified reviews
Verified reviewer profile picture

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Ticket Management
Real-Time Notifications4.6

User insights about the email management feature

Reviewers value Freshdesk's email management for its user-friendly interface and ability to handle high volumes of support tickets. They appreciate the customizable email system, automated replies, and integration with other channels. Users highlight the convenience of email alerts and notifications, though some mention issues with spam filters and occasional delays in ticket receipt. Overall, they find it effective for managing customer communication.

See related user reviews

“I am able to setup my custom email to this service so that customers are able to recognize my business. This allows me to send tickets without customers getting confused about the sender address.”
FW

Feliks W.

Owner

“We manage all our incoming emails to the Customer Care department via Freshdesk. It allows up to manage the high volume of emails we received, and auto assign to specified agents to respond to our clients.Setting up the Rules also helps up automate several aspects of the incoming emails which is critical in maintaining our service levels and efficiency. Just wish there were a few more modifications available for setting up rules - although they mostly can handle what we want, but some cases the emails are do not end up behaving as expected as there are other factors at play.”
HU

Haseeb U.

Customer Service Supervisor of Training and Development

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
LiveChat logo

LiveChat

Reviews Sentiment
 
 
 
1-2(19)
3-4(488)
5(1,198)
Key Features
Ticket Management
Real-Time Notifications4.6

User insights about the email management feature

Reviewers indicate that LiveChat's email management is valuable for improving email efficiency and customer service. They appreciate the ability to keep records of live chats via email, follow up with customers, and manage multichannel communication. Users find it easy to use and helpful for organizing conversations. Some users mention they do not use this feature frequently.

See related user reviews

“It is super nice to know via email that you have someone in LiveChat. Currently we don't have a constant stream of LiveChat users. So the email triggers us that someone is on LiveChat or has left us a message. We can then follow up with them.”
HH

Hannah H.

HR and Accounting Specialist

“I like this option the most because when i have multichannel communication i can organize them very well not to feel disturbed and livechat helps me on that”
IS

Ibtissam S.

Customer services back officer

Starting price
24per user /
per month
visit website
Pros and Cons based on 1,705 verified reviews

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
ServiceNow logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(146)
5(189)
Key Features
Ticket Management
Real-Time Notifications

User insights about the email management feature

Users find ServiceNow's email management efficient and easy to use. They appreciate the integration with Outlook and the ability to link emails to tickets. Reviewers highlight the automated incident creation from emails, reliable email notifications, and the convenience of managing emails within the ticketing system. Some users note occasional delays in email notifications.
Verified reviewer profile picture

See related user reviews

“Allows automated incident creation from a received mail, mailing user from an incident, file attachment management (both inbound and outbound mails, etc...)”
JP

John P.

Helpdesk agent

“ServiceNow has its own email platform which makes communicating with clients easy to navigate inside the ticket or through an enterprise email account registered within the platform. ”
Verified reviewer profile picture

Brad C.

Business Intelligence

Starting price
100per user /
per month
Pros and Cons based on 340 verified reviews
Verified reviewer profile picture

Efficient workflow automation

Versatile service management

High costs for small businesses

See pros and cons details

Other Top Rated Help Desk Software with Email Management in 2026

Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

visit website
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization.

Read more about Freshservice

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

Read more about Zoho Desk

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting.

Read more about Freshdesk

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.

Read more about InvGate Service Management

Users also considered
BOSSDesk logo

BOSSDesk

Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Intercom logo

Intercom

Intercom is bringing AI-first Customer Service to the world

visit website
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.

Read more about Intercom

Users also considered
Xurrent logo

Xurrent

Service Management for the Modern Enterprise

visit website
Xurrent AI Service Desk puts intelligence in the flow of work. Embedded Sera AI and a native virtual agent summarize, classify, and route instantly, draft knowledge, and power 24/7 self service. Launch in 5 weeks with no bolt ons. Reduce MTTR and lift CSAT across the enterprise.

Read more about Xurrent

Users also considered
Atera logo

Atera

Category Leaders

Cloud and mobile-based IT management platform with AI

visit website
Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. This includes Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one dashboard.

Read more about Atera

Users also considered
SysAid logo

SysAid

Category Leaders

AI-enabled ITSM platform for businesses of all sizes

visit website
SysAid is the most advanced AI-Powered Help Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

Read more about SysAid

Users also considered
Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more..

Read more about Vision Helpdesk

Users also considered
ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

visit website
Multi-channel customer service software fully powered by artificial intelligence.

Read more about ThinkOwl

Users also considered
LiveChat logo

LiveChat

The AI-First Platform to Support Customers and Boost Sales

visit website
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors!

Read more about LiveChat

Users also considered
TeamViewer logo

Remote support, remote access & device management software

Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.

Read more about TeamViewer

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC).

Read more about ISL Light

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a help desk software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.

Read more about SolarWinds Service Desk

Users also considered
Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks & mobile messengers.

Read more about Bitrix24

Users also considered

Key features for Help Desk software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Ticket Management: Reviewers highlight the ability to create, assign, and track tickets, customize views, automate workflows, and integrate with other systems for efficient issue resolution. 95% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users value notifications for their immediacy, customization options, and ability to alert agents about new tickets or updates, ensuring timely responses. 89% of reviewers rated this feature as important or highly important.
  • Knowledge Base Management: Reviewers appreciate the centralized repository for FAQs and documentation, which enhances self-service, reduces repetitive inquiries, and supports training. 85% of reviewers rated this feature as important or highly important.
  • Alerts/Escalation: Reviewers mention the importance of customizable alerts and escalation processes for timely issue resolution and improved customer satisfaction. 85% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users highlight the ability to set granular permissions and roles to secure data, manage access, and assign tasks efficiently. 85% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers appreciate the comprehensive reporting and analytics features for tracking agent performance, customer behavior, and identifying areas for improvement. 78% of reviewers rated this feature as important or highly important.