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Top Rated Live Chat Software with Chat/Messaging in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Chat/messaging enhances real-time communication, allowing users to connect instantly from anywhere. It supports multimedia sharing, provides notifications, and offers options like voice messages and encryption for secure interactions. Our reviewers in live chat software rated this feature as highly important.

7 Best Live Chat Software with Chat/Messaging

Product
User rating
Starting price
LiveChat logo
4.6
(1.7K)
24
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Slack logo
4.7
(23.9K)
8.75
per user/per month
visit website
Nextiva logo
4.6
(914)
25
per user/per month
WhatsApp logo
4.7
(16.2K)
Empty state illustration for "No pricing info"

No pricing info

Text Request logo
4.6
(1.1K)
59
flat rate/per month

See other top Live Chat products with chat/messaging

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Live Chat software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for chat/messaging, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

LiveChat logo

LiveChat

Reviews Sentiment
 
 
 
1-2(19)
3-4(489)
5(1,198)
Key Features
Real-Time Notifications4.6
Real-time Consumer-facing Chat4.6

User insights about the chat/messaging feature

Users report that LiveChat's chat/messaging capabilities are highly effective for real-time communication with customers. They find it easy to use, with a polished interface and helpful features like offline message summaries and visitor information. Reviewers indicate it supports shy users and those with language barriers, making it a valuable tool for sales and customer service.
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“We use LiveChat on our website. Customers and prospects send us chat and messaging frequently. It's a convenient way to communicate with them and see if a call or email is necessary or if we can easily answer their question directly in the chat.”
HH

Hannah H.

HR and Accounting Specialist

“It does the work perfectly. I like the summary I receive when the message is sent while the user is offline. I like extra information about the visitor. ”
Verified reviewer profile picture

Slawomir S.

Sales Manager

Starting price
24per user /
per month
visit website
Pros and Cons based on 1,706 verified reviews
Verified reviewer profile picture

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Real-Time Notifications4.4
Real-time Consumer-facing Chat4.6

User insights about the chat/messaging feature

Users report that Zendesk Suite's chat/messaging capabilities are easy to use and effective for real-time communication with customers. They appreciate the user-friendly interface and the ability to centralize communication. Reviewers note that it helps resolve customer issues quickly and supports both customer-facing and in-house communication.

See related user reviews

“Our organization also has a merchandise store where customers can buy merchandise. We have the chat/messaging wizard on our merchandise website so if someone has a question or inquiry about their order, they can easily message and get help.”
JF

James F.

Music Manager

“We used this app in chatting with our customers. it really helps our company communicate with our customers that needs customer support assistance”
LA

Lani A.

Tea Leader

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Real-Time Notifications4.6
Real-time Consumer-facing Chat4.7

User insights about the chat/messaging feature

Reviewers appreciate LiveAgent's chat/messaging capabilities for their simplicity and efficiency. They find it easy to deploy and use, with real-time messaging that helps resolve customer issues quickly. Users highlight the ability to control chats and send quick, efficient messages, making it a valuable tool for customer support.
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“You are in control of every chat, you can withhold the chat, you can also send quicker more efficient messages with no delays such as those associated with email communication.”
Verified reviewer profile picture

Kagisho M.

consultant

“Real-time messaging with clients is crucial for problem resolution. The customer can tell me exactly what they need help with, and I can respond in real-time!”
NS

Nathalie S.

Licensed Sales Agent

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,586)
5(17,238)
Key Features
Real-Time Notifications4.7
Real-time Consumer-facing Chat4.7

User insights about the chat/messaging feature

Reviewers highlight Slack's chat/messaging capabilities as essential for team communication, especially for remote teams. They appreciate the ease of use, real-time updates, and the ability to organize conversations into channels. Users enjoy features like emojis, gifs, and the ability to share files. They find it reliable and prefer it over similar tools like Teams and Skype.
Verified reviewer profile picture
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“The instant messaging facility helped a lot with instant notifications enabling users to get the critical update to the right person immediately. Slack gives instant notifications to the tagged person which makes the user define the particular user. Unlike other platforms where it notifies all. There are several but slack stood among them.”
Verified reviewer profile picture

Mohan K.

Data Analyst

“We can instantly chat with everyone within our workspace. We can send a message make a quick video call or simply use the huddle feature to connect with coworkers. This is extremely helpful when we need an update or opinion on certain tasks. This feature helps save time to a great extent ”
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Yashika A.

Analyst

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 23,999 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Real-Time Notifications
Real-time Consumer-facing Chat4.3

User insights about the chat/messaging feature

Reviewers find Nextiva's chat/messaging capabilities useful for staying in touch with clients and employees. They appreciate the ability to send texts from a business number and the user-friendly interface. Users indicate that it provides an alternative communication method when calls are not feasible, although some have experienced issues with message deletion and contact management.

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“The ability to text someone from a business phone that isn't a separate phone but is simply an app on my personal cell phone has been a game-changer for our staff. As opposed to being inundated with business texts on a personal phone, we can actively mitigate the amount of texts we get personally by using Nextiva. ”
JB

Jacob B.

Student Ministry Pastor

“This is excellent as it allows us to send our clients an SMS if we are unable to reach them by phone or if they prefer it. Everyone is busy especially during the day. It is one extra excellent way that we are able to stay in touch with our clients.”
BO

Barbara O.

Controller

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
WhatsApp logo
Reviews Sentiment
 
 
 
1-2(114)
3-4(4,119)
5(12,016)
Key Features
Real-Time Notifications4.7
Real-time Consumer-facing Chat4.6

User insights about the chat/messaging feature

Users emphasize WhatsApp's chat/messaging capabilities for their speed, ease of use, and real-time communication. They appreciate features like read receipts, end-to-end encryption, and the ability to send multimedia messages. Reviewers find it essential for both personal and business communication, noting its global reach and user-friendly interface.
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“WhatsApp chats are received as real-time as normal text messages and calls. With strong internet connection, there could almost be no delay. I also like the feature where you can tag contacts in your group chats. It's makes alerting a specific person easier. Another feature I like is I can backup my chat to iCloud. This is very useful especially for work conversations.”
KS

Kit S.

Resulter

“Chat/messaging is made easy and cheap with WhatsApp. Some countries do not have the option of unlimited messages or calls, so we use WhatsApp, which is totally free. The interface is user-friendly and sending/receiving messages is quick. You may also pin some of your contacts to the top of the chat lists to see them first. Another function that the chat/messaging offers is to add tags to messages to find them quickly. If you are using WhatsApp business, these tags may be sorted by color and they may be used for organization purposes. ”
Verified reviewer profile picture

Emely M.

Compliance Associate

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 16,249 verified reviews
Verified reviewer profile picture

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details
Text Request logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(320)
5(855)
Key Features
Real-Time Notifications4.7
Real-time Consumer-facing Chat4.6

User insights about the chat/messaging feature

Users highlight Text Request's chat/messaging capabilities as essential for client and staff communication. They appreciate the ease of use, real-time messaging, and the ability to send mass texts. Reviewers find it helpful for confirming appointments and engaging with clients, although some note occasional glitches and the need for better message tracking.
Verified reviewer profile picture

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“We use it to communicate with patients who work and cannot answer the phone during the day, it's great for retaining patients and minimizing last-minute cancels”
BF

Beth F.

Patient Services Coordinator

“The chat to sms has been a much better resource for our clients and prospects. They can message us online and the conversation carry's over to their mobile phone via SMS.”
Verified reviewer profile picture

Brian D.

Program Director

Starting price
59flat rate /
per month
Pros and Cons based on 1,193 verified reviews
Verified reviewer profile picture

Smooth transition process

Enhanced team collaboration

Effective patient communication

Efficient client communication

Easy learning curve

Inefficient name search

Inconsistent notifications

Disorganized text conversations

Limited text messaging features

Glitchy messaging system

See pros and cons details

Other Top Rated Live Chat Software with Chat/Messaging in 2026

LiveChat logo

LiveChat

Category Leaders

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

visit website
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

Multichannel customer care solution with an AI chatbot

visit website
LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Social Intents logo

Social Intents

Live chat software for Microsoft Teams, Slack, and ChatGPT.

visit website
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.

Enable an AI chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.

Read more about Social Intents

Users also considered
Helpfruit logo

Helpfruit

AI chatbots and help pages with all the protections you need

visit website
Helpfruit: Give your customers the right answer at the right time. Start with AI chatbots and help pages. Add in live chat if needed.

Read more about Helpfruit

Users also considered
Chatsi logo

Chatsi

AI-Powered Storefront Sales Agent for Ecommerce

visit website
Chatsi is your 24/7 AI sales pro—trained on your product data, brand voice & industry. It delivers instant, personalized guidance, integrates seamlessly with platforms like Shopify & WooCommerce, boosts conversions, and turns every chat into insight for smarter business growth.

Read more about Chatsi

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Intercom logo
Category Leaders

Intercom is bringing AI-first Customer Service to the world

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Olark logo

Happier customers live chat with Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Read more about Olark

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered
tawk.to logo
Category Leaders

Live chat support & messaging solution

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Read more about tawk.to

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers highlight the significance of real-time notifications for immediate alerts, ensuring timely responses and enhancing productivity by keeping agents informed about new messages or events. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers value real-time consumer-facing chat for immediate customer support, personalized interactions, and the ability to address inquiries promptly, which enhances customer satisfaction and engagement. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users emphasize the efficiency of support ticket management in organizing, prioritizing, and tracking customer inquiries, which helps streamline workflows and improve response times. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers appreciate mobile access for enabling on-the-go management of customer interactions, ensuring flexibility and continuous connectivity for both customers and support teams. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Reviewers find transcripts and chat history essential for maintaining records of past interactions, aiding in resolving disputes, auditing, and improving future communication strategies. 86% of reviewers rated this feature as important or highly important.