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Top Rated Live Chat Software with Alerts/Notifications in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Alerts and notifications ensure timely responses by informing users of new messages and updates. They help manage communication effectively, allow customization, and provide real-time previews, maintaining engagement without needing to constantly monitor the app. Our reviewers in live chat software rated this feature as important.

7 Best Live Chat Software with Alerts/Notifications

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Slack logo
4.7
(23.9K)
8.75
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
50
per user/per month
visit website
Nextiva logo
4.6
(914)
25
per user/per month
WhatsApp logo
4.7
(16.2K)
Empty state illustration for "No pricing info"

No pricing info

Text Request logo
4.6
(1.1K)
59
flat rate/per month

See other top Live Chat products with alerts/notifications

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Live Chat software category. They also needed to have sufficient reviews about alerts/notifications, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for alerts/notifications, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Real-Time Notifications4.4
Chat/Messaging4.5

User insights about the alerts/notifications feature

Reviewers value Zendesk Suite's effective alerts and notifications for keeping track of tickets and customer issues. They appreciate the integration with email, Slack, and other tools. Users find the notifications timely and helpful for ensuring quick responses and maintaining customer satisfaction.
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“Super important in case we have a ticket or a customer issue or something that pops up the words notifications is really important as we can get it through our email and be notified or we can get it on our cell phones or tablets or whatever devices were using”
AB

April B.

Operations Director

“Zendesk can do alerts and notifications via email, Slack, etc. Very standard offering and what you'd expect for a product like this.”
Verified reviewer profile picture

Timothy L.

Technical Account Manager

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Real-Time Notifications4.6
Chat/Messaging4.6

User insights about the alerts/notifications feature

Reviewers find Freshdesk's alerts and notifications helpful for staying updated on ticket statuses and customer requests. They appreciate the customization options and integrations with other tools like MS Teams. Some users report occasional issues with false notifications and inconsistent automation.
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“All contact centers or groups using ticketing system relies on its real time notification and alerting. Freshdesk provides several ways to alert its agents and customers. Integrations like with MS Teams, TeamViewer, etc.”
Verified reviewer profile picture

Kariza G.

Email Support

“You can set it up to get email and Teams alerts, as well as alerts in the Freshdesk app”
JP

Josh P.

Tech Support Engineer

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,586)
5(17,238)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.9

User insights about the alerts/notifications feature

Reviewers appreciate Slack's customizable and timely alerts and notifications, which are crucial for team communication. They value the ability to mute channels and set specific notifications for important messages. However, some users experience inconsistencies and find the volume of notifications overwhelming at times.

See related user reviews

“Alerts and notifications helped me stay updated on crucial messages and mentions, allowing me to prioritize my responses and maintain efficient communication without missing important updates.”
MP

Matteo P.

Graphic Designer

“I like that I can decide which chats I can get alerts from. This makes it nice, because otherwise I would be getting constant notifications with the amount of chats I am part of. You can also mute your notifications for while you are in meetings. ”
MW

Megan W.

Talent Acquisition Partner

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 23,999 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(85)
3-4(1,626)
5(2,726)
Key Features
Real-Time Notifications4.6
Chat/Messaging

User insights about the alerts/notifications feature

Reviewers highlight HubSpot CRM's effective alerts and notifications, which help keep teams organized and informed about client updates and task reminders. They appreciate the customization options and the ability to receive notifications on the go. Some users suggest improvements in managing notifications more efficiently.
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“The way my organization uses Hubspot, alerts/notifications are important in terms of alerting us to updates on clients and their activity status (and if there's any changes to those statuses)”
Verified reviewer profile picture

Michael N.

Network Health Analyst

“Being able to get alerts on the go ans the ability to manage any issue as needed is spectacular.”
Verified reviewer profile picture

Jeremiah T.

Owner

Starting price
50per user /
per month
visit website
Pros and Cons based on 4,437 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Real-Time Notifications
Chat/Messaging4.6

User insights about the alerts/notifications feature

Reviewers indicate that Nextiva's alerts and notifications are reliable and essential for not missing calls, messages, and voicemails. They appreciate the multiple ways to receive notifications, including emails and app alerts. However, some users mention occasional glitches and the need for better synchronization between devices.

See related user reviews

“We are in multiple screens so alerts and notification keep us on top of being able to get to our customers timely”
KB

Karen B.

Training Manager

“The ability to receive alerts about voicemails that were left, or the voicemails themselves via email is very helpful. The phone's indicators (and Nextiva does support a variety of IP phones) are easy to use and understand.”
MA

Mauricio A.

IT Technical Manager

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
WhatsApp logo
Reviews Sentiment
 
 
 
1-2(114)
3-4(4,119)
5(12,016)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.8

User insights about the alerts/notifications feature

Reviewers appreciate WhatsApp's real-time alerts and notifications, highlighting their promptness and reliability. They find the notifications customizable, allowing users to set different tones for contacts and mute groups if needed. Users report that notifications are essential for staying updated with messages and calls, though some find group message alerts overwhelming.

See related user reviews

“Alerts/Notifications gives me a prompt whenever a have a new message which allows me to reply on time. You can also set Notification tones/sounds for individual contact.”
OO

Oluwasegun O.

GIS Analyst and Cartographer

“The alerts and notifications ensure that we are on top of our messages and can readily communicate in a timely manner. It is also convenient that notifications can be muted such as when our technicians are meeting with customers. ”
JT

Jacqueline T.

Customer Service Representative

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 16,249 verified reviews

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details
Text Request logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(320)
5(855)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.6

User insights about the alerts/notifications feature

Reviewers appreciate Text Request's timely alerts and notifications, which help ensure quick responses to customer messages. They find the auditory notifications useful but mention that repeated alerts can be annoying. Some users report occasional glitches and suggest improvements in visual notifications and app integration.

See related user reviews

“the only issue I have with the notifications is that it does not have a visual icon stating there is a message. It does make a sound when a message comes in and continues for a minute until you open the page. If I am not in the office when it goes off and stops after the minute I have to open the page to see if there is a message. ”
DG

Dan G.

manager

“We are notified immediately when a client messages us. I wish I could receive a notification when one of my team members sends a message to a client.”
RD

Rick D.

General Manager

Starting price
59flat rate /
per month
Pros and Cons based on 1,193 verified reviews

Smooth transition process

Enhanced team collaboration

Effective patient communication

Efficient client communication

Easy learning curve

Inefficient name search

Inconsistent notifications

Disorganized text conversations

Limited text messaging features

Glitchy messaging system

See pros and cons details

Other Top Rated Live Chat Software with Alerts/Notifications in 2026

LiveChat logo

LiveChat

Category Leaders

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

visit website
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

Multichannel customer care solution with an AI chatbot

visit website
LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Helpfruit logo

Helpfruit

AI chatbots and help pages with all the protections you need

visit website
Helpfruit: Give your customers the right answer at the right time. Start with AI chatbots and help pages. Add in live chat if needed.

Read more about Helpfruit

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Intercom logo
Category Leaders

Intercom is bringing AI-first Customer Service to the world

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered
Lucky Orange logo

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers appreciate the instant alerts for new tickets and messages, ensuring timely responses and improved customer support efficiency. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users value the real-time communication and multimedia sharing options, which facilitate quick and seamless conversations with customers and team members. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers highlight the importance of immediate, personalized interactions that enhance customer engagement and satisfaction on websites and social media. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users find the ability to track, prioritize, and resolve tickets efficiently crucial for maintaining organized support workflows and improving customer satisfaction. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers appreciate the convenience of managing chats and support tickets on mobile devices, allowing for flexibility and real-time communication from anywhere. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Reviewers value having a comprehensive record of past interactions, which aids in resolving issues, training, and maintaining consistent communication with customers. 86% of reviewers rated this feature as important or highly important.