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Top Rated Live Chat Software with Mobile Access in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Mobile access enables real-time communication, allowing businesses and customers to connect from anywhere. It increases flexibility for support teams, extends service hours, and ensures timely responses, enhancing customer satisfaction. Our reviewers in live chat software rated this feature as important.

9 Best Live Chat Software with Mobile Access

Product
User rating
Starting price
LiveChat logo
4.6
(1.7K)
24
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Slack logo
4.7
(23.9K)
8.75
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
50
per user/per month
visit website
Nextiva logo
4.6
(914)
25
per user/per month
WhatsApp logo
4.7
(16.2K)
Empty state illustration for "No pricing info"

No pricing info

Text Request logo
4.6
(1.1K)
59
flat rate/per month

See other top Live Chat products with mobile access

How we picked the 9 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Live Chat software category. They also needed to have sufficient reviews about mobile access, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for mobile access, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 9 best products

LiveChat logo

LiveChat

Reviews Sentiment
 
 
 
1-2(19)
3-4(489)
5(1,198)
Key Features
Real-Time Notifications4.6
Chat/Messaging4.7

User insights about the mobile access feature

Reviewers find LiveChat's mobile access valuable for connecting with customers from anywhere. They appreciate its ease of use and functionality across different devices. Users highlight the convenience of managing customer interactions on the go, though some mention navigation difficulties and data usage concerns.

See related user reviews

“As our office team take turns answering LiveChat, having the ability to do this on their mobile devices has allowed us to increase the time that we can offer LiveChat and not just office hours. ”
mc

matt c.

CEO

“Our customers frequently need help from a jobsite, or a location where a computer is not available. Having mobile access for the customer and even our agents is a big tool in helping us communicate from anywhere”
MR

Mike R.

Manager of Customer Service and Training

Starting price
24per user /
per month
visit website
Pros and Cons based on 1,706 verified reviews

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Real-Time Notifications4.4
Chat/Messaging4.5

User insights about the mobile access feature

Reviewers highlight Zendesk Suite's mobile access as valuable for managing customer service operations on the go. They appreciate the ease of use and ability to respond to inquiries from anywhere. Some users note that the mobile app lacks certain features and can be difficult to navigate on small screens.
Verified reviewer profile picture

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“The mobile access feature is a valuable addition to Zendesk Suite, providing me with the tools and flexibility I need to effectively manage my customer service operations, no matter where I am.”
Verified reviewer profile picture

Maximiliano B.

Sales

“Everyone is always on the go these days, and the ability to quickly respond to customer inquiries from my mobile is crucial for our business success. ”
SS

Steffanie S.

Box Office Manager

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Real-Time Notifications4.6
Chat/Messaging4.8

User insights about the mobile access feature

Reviewers indicate that LiveAgent's mobile access is helpful for staying connected with customers while away from the desk. They appreciate the ability to handle queries on the go, though some note that the app is outdated and lacks certain features compared to competitors.
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“Live agent is easily accessible in mobiles using it I can handle my clients queries on the go and also helps updating my availability status so that my clients can easily connect with me.”
Verified reviewer profile picture

Piyush S.

Developer

“it was useful having mobile access so we could attend to our live chats and customers when we were not at the computer (when we were available to do so)”
TC

Toby C.

Owner

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Real-Time Notifications4.6
Chat/Messaging4.6

User insights about the mobile access feature

Reviewers find Freshdesk's mobile access helpful for managing support tickets on the go. They appreciate the user-friendly interface but note that the app is limited in functionality and can be buggy. Users value the ability to stay updated and respond to customer inquiries while away from their desks.
Verified reviewer profile picture

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“As a network engineer, I found Freshdesk's Mobile Access feature to be incredibly convenient and user-friendly. With this feature, I can easily access and manage support tickets from my mobile device while on-the-go, making it easier for me to stay on top of customer issues and provide timely solutions”
AO

Abayomi O.

Network Engineer

“We like that Freshdesk offers mobile access, this allows our team members to access and manage customer support tickets and respond to customer inquiries from their mobile devices, which is very helpful for our team members who are always on the go.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,586)
5(17,238)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.9

User insights about the mobile access feature

Reviewers appreciate Slack's mobile access for its user-friendly interface and seamless synchronization with the desktop version. They find it crucial for remote work, allowing communication and collaboration on the go. Users mention the app's reliability, though some note occasional glitches and notification issues.

See related user reviews

“Slack mobile app is very useful. It allows our team to always be updated even when we are not in our computers. Additionally, you can also set mobile slack to do not disturb on a specific time to make sure that you only get notified during your working hours. ”
SM

Samantha M.

Senior Business Facilitator

“Mobile access was a game-changer, enabling me to stay connected and respond to messages on the go, which helped maintain productivity even outside of the office.”
MP

Matteo P.

Graphic Designer

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 23,999 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(85)
3-4(1,626)
5(2,726)
Key Features
Real-Time Notifications4.6
Chat/Messaging

User insights about the mobile access feature

Reviewers appreciate HubSpot CRM's mobile access for its convenience in managing contacts and sales pipelines on the go. They find the app easy to use but note that it lacks some features compared to the desktop version. Users value the ability to stay productive and get updates while away from their desks.
Verified reviewer profile picture

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“It runs very well in my Android device. With the app in my cellphone I can view contacts and edit records, make calls, manage emails, access the inbox.”
CS

Carla S.

Operation Administrative Assistant

“Mobile access helps update, search through the database at any time of the day, and decreases the dependency on the web app”
Verified reviewer profile picture

Kanad M.

Sales operations analyst

Starting price
50per user /
per month
visit website
Pros and Cons based on 4,437 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Real-Time Notifications
Chat/Messaging4.6

User insights about the mobile access feature

Reviewers value Nextiva's mobile access for its flexibility, allowing them to make and receive calls from anywhere. They appreciate the app's ease of use but mention issues with call quality and reliability. Users highlight the importance of mobile access for remote work and managing business communications on the go.

See related user reviews

“Our tier 1 and tier 2 support agents rely on the Nextiva mobile app 24 hours a day, every day of the year. We are a small team and service global uses. When we get service calls, we have to be reachable where ever we are and that means we can't be tied down to a computer or traditional phone. The Nextiva app gives us the ability to live our lives, while still being able to do our jobs on the go.”
BA

Bill A.

VP, Customer Success

“It allows me to accept incoming and make outgoing business calls while logged into the system easily from my cell phone. When I leave work for the day, I can log off of the app and not be bothered with business calls. ”
NK

Neil K.

Auto Sales & Purchasing

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
WhatsApp logo
Reviews Sentiment
 
 
 
1-2(114)
3-4(4,119)
5(12,016)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.8

User insights about the mobile access feature

Reviewers highlight WhatsApp's mobile access as essential for communication on the go. They appreciate its availability on both Android and iOS, ease of use, and security features. Users value the ability to access messages, calls, and media from anywhere, noting its seamless integration with other devices like tablets and computers.
Verified reviewer profile picture

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“WhatsApp mobile makes my interactions with my team easier. It allows me to access my groups and direct messages wherever I am, so I can interact with them. That way I do not have to wait until I get home or have my PC for the desktop/online version to attend meetings, answer messages, etc.”
Verified reviewer profile picture

Emely M.

Compliance Associate

“I like that the mobile access feature of WhatsApp allows me to stay connected with my friends and family wherever I am. This feature makes it easy to send and receive messages, photos, videos, and other files, even when I'm not at home or in a wifi zone. It's also great that I can use the app on any mobile device, so I never have to worry about compatibility issues.”
DS

Devendra S.

Manager

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 16,249 verified reviews
Verified reviewer profile picture

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details
Text Request logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(320)
5(855)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.6

User insights about the mobile access feature

Reviewers appreciate Text Request's mobile access for its convenience in managing communications on the go. They find it useful for responding to texts outside the office, though some mention reliability issues and occasional app freezes. Users value the ability to keep personal numbers private while staying connected with clients.

See related user reviews

“Mobile access is not always reliable, messages do not always send, or received in a timely manner, with our refreshing or rebooting the whole thing. ”
AS

Alisha S.

Vet Tech

“We are able to use text request in and out of the studio”
JW

Jessica W.

Health Coach

Starting price
59flat rate /
per month
Pros and Cons based on 1,193 verified reviews

Smooth transition process

Enhanced team collaboration

Effective patient communication

Efficient client communication

Easy learning curve

Inefficient name search

Inconsistent notifications

Disorganized text conversations

Limited text messaging features

Glitchy messaging system

See pros and cons details

Other Top Rated Live Chat Software with Mobile Access in 2026

LiveChat logo

LiveChat

Category Leaders

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

visit website
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

Multichannel customer care solution with an AI chatbot

visit website
LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Social Intents logo

Social Intents

Live chat software for Microsoft Teams, Slack, and ChatGPT.

visit website
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.

Enable an AI chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.

Read more about Social Intents

Users also considered
Helpfruit logo

Helpfruit

AI chatbots and help pages with all the protections you need

visit website
Helpfruit: Give your customers the right answer at the right time. Start with AI chatbots and help pages. Add in live chat if needed.

Read more about Helpfruit

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Intercom logo
Category Leaders

Intercom is bringing AI-first Customer Service to the world

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Olark logo

Happier customers live chat with Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Read more about Olark

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Users value real-time notifications for immediate alerts on customer interactions, enabling quick responses and boosting productivity. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users appreciate the flexibility of chat/messaging for instant communication, multimedia sharing, and maintaining conversation history for both personal and professional use. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers highlight the importance of real-time consumer-facing chat for immediate customer support, enhancing engagement, and driving sales. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users commend support ticket management for efficient tracking, prioritization, and resolution of customer queries, ensuring timely support. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users value transcripts and chat history for maintaining detailed records of conversations, aiding in customer service improvement and issue resolution. 86% of reviewers rated this feature as important or highly important.