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Top Rated Live Chat Software with Task Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Task management organizes and prioritizes tasks and projects, ensuring efficient allocation and tracking. It helps set deadlines, monitor progress, and channel tasks to the right teams, enhancing communication and collaboration within the live chat platform. Our reviewers in live chat software rated this feature as important.

3 Best Live Chat Software with Task Management

  • Freshdesk - Highest rated for task management
  • Slack
  • HubSpot CRM

See other top Live Chat products with task management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about task management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for task management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Freshdesk logo
4.5
(3.4K)

User insights about the task management feature

Reviewers appreciate Freshdesk's task management capabilities for creating, assigning, prioritizing, and tracking tasks. They find it helpful for staying organized and ensuring timely completion of tasks. Users report that the feature allows for easy assignment and monitoring of tasks, aiding in workload management. They also highlight the ability to filter and sort tasks based on urgency, which helps in prioritizing work. However, some users mention that there are better task management tools available and note gaps in Freshdesk's task management capabilities.
“I find the Task Management feature to be incredibly helpful in organizing and prioritizing my team's tasks. With this feature, I can fluently assign and track tasks, set deadlines, and monitor progress, ensuring that nothing falls through the cracks and that we meet our goals in a timely manner.”
AO

Abayomi O.

Network Engineer

“Freshdesk's task management feature is very helpful for our team to create and manage tasks, this feature allows us to assign, prioritize and track tasks, which helps us to stay organized and on top of our workload.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Live Chat key features coverage

Freshdesk offers 5 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.6
Chat/Messaging4.6
Real-time Consumer-facing Chat4.6
Support Ticket Management4.6
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 3,408 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,408 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)

User insights about the task management feature

Reviewers indicate that Slack's task management capabilities are useful for assigning and tracking tasks, especially through integrations with tools like Asana and Trello. They appreciate the ease of communication and collaboration within channels, which helps in managing tasks effectively. Users report that Slack's reminders and notifications aid in staying on top of tasks. However, some reviewers feel that Slack is not the best platform for task management on its own and prefer using specialized task management tools.
“Love the task management feature as it allows me to set each team member to work on a specific task, such as one VA to work on Social, another VA to work on Email Marketing, my Photo Editor gets assigned images to edit and sent Lightroom catalogs and I can focus on the business side of things.”
Verified reviewer profile picture

Laura G.

Photographer

“Cause it allows teams to organize, assign, and track tasks and projects within the same platform where they communicate and collaborate.”
ZA

Zakariya A.

Lead Software Engineer

Live Chat key features coverage

Slack offers 6 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.9
Real-time Consumer-facing Chat4.7
Support Ticket Management4.7
Mobile Access4.7
Transcripts/Chat History3.8

Pros and cons based on 24,036 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,036 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

HubSpot CRM logo
4.5
(4.4K)

User insights about the task management feature

Reviewers find HubSpot CRM's task management useful for creating, assigning, and tracking tasks, which helps keep teams organized. They appreciate the built-in reminders and task prioritization features, ensuring nothing falls through the cracks. Users highlight the ease of use and flexibility of the task management aspect, even on the smartphone app. However, some users mention that other dedicated task management systems integrate better with HubSpot CRM and express a desire for more automation features in the free version.
“The fact that you can easily create and manage tasks (even on the smartphone app). However, it would be good if the free version of HubSpot CRM would enable users to automate certain tasks (E.g. automatically create a deal whenever a new contact is added to the database) ”
Verified reviewer profile picture

Yann I.

Consultant

“I like how Task Management in HubSpot CRM allows for easy creation and assignment of tasks, helping to keep teams organized. The built-in reminders and task prioritization features ensure that nothing falls through the cracks”
AV

Aaryaman V.

Sales Planner

Live Chat key features coverage

HubSpot CRM offers 3 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging
Real-time Consumer-facing Chat4.1
Support Ticket Management
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Task Management in 2026

Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

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Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

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Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

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TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

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Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

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Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Glassix logo

One inbox, countless smiles

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Read more about Glassix

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LogMeIn Rescue logo

Remote support for helpdesks, call centers and organizations

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about LogMeIn Rescue

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

Hiver is a modern, AI customer service platform with strong live chat capabilities. With it, teams can capture details, assign owners, and track chats in real time. Automated assignments, AI-powered reply suggestions, analytics, CSAT surveys, and transcripts help improve team performance.

Read more about Hiver

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Genesys Cloud CX logo

AI-enabled experience orchestration platform

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

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LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

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Whistle Messaging logo

No. 1 Guest Messaging Platform for Hospitality

Whistle is a cloud-based guest messaging software designed to help businesses in the hospitality industry communicate with customers, manage tasks, automate workflows, and more on a unified platform. Administrators can send documents to clients and collect electronic signatures.

Read more about Whistle Messaging

Users also considered
HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Comm100 logo

People-First, AI Powered Omnichannel Customer Service

Comm100 Live Chat is a powerful and highly configurable customer support platform for websites and mobile apps, designed for speed, reliability, and security.

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Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers value real-time notifications for ensuring quick responses to customer inquiries, enhancing productivity, and maintaining customer satisfaction. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users appreciate the flexibility and ease of chat/messaging for real-time communication, multimedia sharing, and maintaining conversation history for future reference. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers highlight the importance of real-time consumer-facing chat for immediate customer support, enhancing customer engagement, and boosting sales. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users find support ticket management essential for organizing and prioritizing customer issues, ensuring timely resolutions, and maintaining efficient workflows. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers emphasize the convenience of mobile access for staying connected and managing customer interactions on-the-go, ensuring constant availability and quick responses. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users value transcripts and chat history for maintaining records of past interactions, aiding in customer service improvement, and ensuring continuity in communication. 86% of reviewers rated this feature as important or highly important.