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Table of Contents

Top Rated Remote Support Software with Real-Time Chat in 2026

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Real-time chat enables immediate communication between technicians and clients during remote support sessions. It helps clarify issues, provide instructions, and share updates instantly, facilitating quicker problem resolution and effective coordination. Our reviewers in remote support software rated this feature as important.

7 Best Remote Support Software with Real-Time Chat

Product

User rating

Starting price

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about real-time chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for real-time chat, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Top featured products

NinjaOne

4.7

(278)

Starting price

No pricing info

SetMe

4.7

(41)

Starting price

33flat rate /
per month

Splashtop

4.7

(727)

Starting price

6flat rate /
per month

Details for the 7 best products

Splashtop

Reviews Sentiment

1-2(12)

3-4(140)

5(575)

Key Features

Remote Access/Control4.9

Access Controls/Permissions4.7

User insights about the real-time chat feature

Reviewers indicate that Splashtop's real-time chat is useful for communicating with remote users, though it is not frequently used. They appreciate its simplicity and effectiveness when needed, but many prefer using phones or other systems for communication. Overall, it is seen as a helpful feature for specific situations.

See related user reviews

“The real-time chat works well but we don't use it very often because we are usually chatting with the person through a phone call or other system.”

Jim P.

IT Director

“Often it helps out being able to chat back and forth with questions and issues instead of using the phone”

John L.

Project manager

Starting price

6flat rate /
per month

visit website

Pros and Cons based on 727 verified reviews

Reliable support services

Simple setup process

Convenient remote access

Effortless deployment

Occasional connection lag

Inconsistent issue resolution

Frequent connection issues

See pros and cons details

Slack

Reviews Sentiment

1-2(175)

3-4(6,587)

5(17,242)

Key Features

Remote Access/Control4.6

Access Controls/Permissions4.5

User insights about the real-time chat feature

Reviewers appreciate Slack's real-time chat for its instant communication, ease of use, and reliability. They find it valuable for quick questions, team collaboration, and remote work. Users highlight features like typing indicators, notifications, and the ability to create channels and integrate with other apps. They report no significant delays or issues, making it an essential tool for team communication.

See related user reviews

“The most basic functionality of Slack - Real-Time Chat is working flawlessly. Messages are sent and received almost instantly - the same for emotes and reactions. It is possible to communicate with multiple people at once through channels or group conversations. A nice addition is three dots icon indicating that someone is currently writing a message.”

Piotr P.

QA Automation Engineer

“Real-time chat in Slack allows for instant responses, ensuring quick decision-making and efficient collaboration. Notifications keep me informed promptly, while its intuitive interface and seamless integration with other tools simplify communication ”

Kim B.

Content Moderator

Starting price

8.75per user /
per month

visit website

Pros and Cons based on 24,004 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

RemotePC

Reviews Sentiment

1-2(18)

3-4(105)

5(460)

Key Features

Remote Access/Control4.8

Access Controls/Permissions4.6

User insights about the real-time chat feature

Reviewers mention that RemotePC's real-time chat is useful for quick communication without needing phone calls. They appreciate its fast and smooth performance, though many users do not frequently use this feature. Some report it as critical for support, while others prefer alternative communication methods. Overall, it is seen as a handy tool when needed.

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“Giving instructions such as unplugging physical components such as printers or other physical devices is seamless as Remote Desktop offers real time chatting between the remote user and myself.”

David M.

I.T Technician

“Improved Remote Support -IT professionals can troubleshoot issues while chatting with users in real time, reducing the need for additional calls or emails. -Users can describe problems clearly, allowing for faster issue resolution.”

EVERLYNE M.

Accountant

Starting price

59.50flat rate /
per year

visit website

Pros and Cons based on 583 verified reviews

Remote office access

Quick and easy installation

Inconsistent connection speed

See pros and cons details

GoToMyPC

Reviews Sentiment

1-2(5)

3-4(76)

5(501)

Key Features

Remote Access/Control4.9

Access Controls/Permissions

User insights about the real-time chat feature

Reviewers note that GoToMyPC's real-time chat is rarely used, as many prefer phone calls for communication. They acknowledge its usefulness for quick solutions and when audio capability is lost, but it is not considered necessary for their practice. Overall, it is seen as a feature that is good to have but not essential for most users.

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“Useful when audio capability lost, so interaction can continue if needed.”

Joe D.

CEO

“cell phone calls seem faster or easier.”

Robert P.

Plumbing Manager

Starting price

35other /
per month

learn more

Pros and Cons based on 582 verified reviews

Work flexibility while traveling

Seamless desktop access

Reliable and secure access

Remote office connectivity

Effective remote work solution

Dependence on host computer

Slow connection speeds

Challenges with multiple screens

High pricing concerns

Problems with issue resolution

See pros and cons details

Webex Suite

Reviews Sentiment

1-2(132)

3-4(3,248)

5(4,014)

Key Features

Remote Access/Control4.4

Access Controls/Permissions4.4

User insights about the real-time chat feature

Reviewers find Webex Suite's real-time chat helpful for communicating during meetings without interrupting speakers. They appreciate its ease of use, file sharing capabilities, and the ability to engage in Q&A sessions. Some users report occasional lag and clunky UI, but overall, it facilitates productive and timely communication, especially when audio isn't available.

See related user reviews

“Chatting is a daily must - it keeps our team connected an allows collaboration. The fact that webec allows file sharing for business purposes, but also gifs and reactions for fun means my team can work and connect casually at the same time. ”

Hannah W.

Supervisor of Organizational Development and Training

“Real-Time Chat is a tool that I really like within Webex since it allows you to send messages to all meeting participants in a personalized and organized way”

Josías G.

Marketing

Starting price

25per user /
per month

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Pros and Cons based on 7,394 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

BeyondTrust Remote Support

Reviews Sentiment

1-2(19)

3-4(654)

5(1,336)

Key Features

Remote Access/Control4.7

Access Controls/Permissions4.6

User insights about the real-time chat feature

Reviewers indicate that BeyondTrust Remote Support's real-time chat is essential for effective communication during remote sessions. They find it easy to use, allowing for quick problem resolution and multitasking. Users appreciate the ability to chat without needing phone calls, although some feel a voice option would be beneficial. Overall, it enhances the support experience by providing timely access and interaction.

See related user reviews

“A useful tool and what I like about this tool, is how you can chat to staff members from a remote location as if they were at work I the office. Its very useful, and you can chat to multiple staff members, at the same time. It's very easy to use, and allows staff members to chat to one or multiple members at the same time.”

Amardeep G.

Call Centre

“This feature is great! Allows you to communicate with the end user without needing to call them. This allows multi tasking and it prompts you when you get a response with a flashing tab”

Adam M.

Systems Engineer II

Starting price

1995 /
per month

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Pros and Cons based on 2,009 verified reviews

Efficient remote support

Effective IT support

Convenient remote assistance

Quick problem solving

Reliable tech support

Slow connection speed

High pricing concerns

Complicated user connection

Frequent connectivity issues

See pros and cons details

TeamViewer Remote

Reviews Sentiment

1-2(86)

3-4(3,634)

5(7,893)

Key Features

Remote Access/Control4.7

Access Controls/Permissions4.5

User insights about the real-time chat feature

Reviewers value TeamViewer Remote's real-time chat for its ease of use and efficiency in communicating during remote sessions. They find it beneficial for troubleshooting and providing support without needing phone calls. Users appreciate its responsiveness and the ability to send quick messages, though some prefer using other communication tools. Overall, it enhances the remote support experience.

See related user reviews

“This is one of the most useful features as it allows you to chat with the person on the end of the remote session and discuss or share information necessary to complete the activity or task, efficiently and accurately, for which you are connected with each other.”

Hazbar k.

Tech Solutions Manager

“There isn't any lagging and the real time chat assists us in determining whether we are resolving the correct issue at hand and at the same time it allows the user to test if we have fixed their issues. This chat basically plays like a guide for the person who is accessing the computer remotely making their work much easier when having to resolve issues.”

Zeenat R.

Managing Director

Starting price

24.90flat rate /
per month

learn more

Pros and Cons based on 11,613 verified reviews

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Remote Access/Control: Reviewers value the ability to access and control multiple remote devices from any location, ensuring quick troubleshooting, file access, and secure data transmission. 95% of reviewers rated this feature as important or highly important.
Access Controls/Permissions: Users highlight the importance of customizable permissions for enhancing security and ensuring only authorized access to sensitive information. 89% of reviewers rated this feature as important or highly important.
Real-Time Notifications: Reviewers appreciate the ability to receive immediate alerts and updates, which helps maintain productivity and respond quickly to issues. 88% of reviewers rated this feature as important or highly important.
Unattended Access: Users find unattended access crucial for performing maintenance and troubleshooting tasks without needing someone present, increasing flexibility and efficiency. 88% of reviewers rated this feature as important or highly important.
Screen Sharing: Reviewers emphasize the utility of screen sharing for real-time collaboration, training, and troubleshooting, enhancing communication and productivity. 85% of reviewers rated this feature as important or highly important.
Chat/Messaging: Users benefit from real-time chat for quick communication and issue resolution, leading to improved support and collaboration. 81% of reviewers rated this feature as important or highly important.

Top Rated Remote Support Software with Real-Time Chat in 2026

7 Best Remote Support Software with Real-Time Chat

How we picked the 7 top rated products

Top featured products

Details for the 7 best products

Splashtop

Slack

RemotePC

GoToMyPC

Webex Suite

BeyondTrust Remote Support

TeamViewer Remote

Other Top Rated Remote Support Software with Real-Time Chat in 2026

NinjaOne

SetMe

Splashtop

Slack

TeamViewer

Webex Suite

Freshdesk

ScreenConnect

LiveAgent

BeyondTrust Remote Support

Zoho Desk

AnyDesk

Zoho Assist

ISL Light

Zoho Meeting

GoToMyPC

RemotePC

JIRA Service Management

Freshservice

FixMe.IT

Supremo Remote Desktop

SysAid

dualmon

Pulseway

Dameware

Key features for Remote Support software