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Top Rated Remote Support Software with Surveys & Feedback in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Surveys and feedback gather valuable user insights, helping to improve service quality and identify areas for enhancement. They provide immediate customer responses after support sessions, guiding future software development and ensuring better user experiences. Our reviewers in remote support software rated this feature as nice to have.

3 Best Remote Support Software with Surveys & Feedback

  • Webex Suite - Highest rated for surveys & feedback
  • TeamViewer Remote
  • Slack

See other top Remote Support products with surveys & feedback

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the remote support software category. They also needed to have sufficient reviews about surveys & feedback, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for surveys & feedback based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Webex Suite logo
4.4
(7.3K)
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User insights about the surveys & feedback feature

Reviewers appreciate Webex Suite's integral surveys and feedback capabilities, which they find essential for improving service and structuring future meetings. They highlight the ease of providing feedback during and after meetings, with tools like Q&A, surveys, and SLIDO games. Users report that Webex Suite allows integration with other tools such as MIRO, enhancing the feedback process. They find this aspect helpful for understanding areas of improvement, although some users do not use it frequently.
“Webex Meeting and Webex Events have tools to collect feedback from users during the meeting: (Q&A), surveys, SLIDO games; and at the end of the meeting with post-event surveys. In addition, it is possible to integrate hundreds of other tools such as MIRO”
Verified reviewer profile picture

Felipe R.

AM Sales

“It gives the host the ability to get feedback on the meetings or webinars to help for the future structure of them. ”
DP

Deasia P.

Claims Specialist

Remote Support key features coverage

Webex Suite offers 5 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.4
Access Controls/Permissions4.4
Real-Time Notifications4.6
Unattended Access
Screen Sharing4.5
Chat/Messaging4.6

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

TeamViewer Remote logo
4.6
(11.6K)
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User insights about the surveys & feedback feature

Reviewers indicate that TeamViewer Remote's surveys and feedback capabilities help improve the software by collecting user suggestions and insights. They appreciate the simplicity and ease of use, and find the feedback form useful for contributing to future improvements. Users report that feedback is often gathered at the end of remote sessions, which helps in understanding user satisfaction and areas needing enhancement. However, many users do not frequently use this aspect, as it is not the primary function of the software.
“When you are using this system to troubleshoot and help other people with their problems as a support team (IT or other), you can get feedback at the end of the remote control session which allows you to understand how well you are doing and what can be done to improve the quality of your services. ”
Verified reviewer profile picture

Hazbar k.

Tech Solutions Manager

“survey and feedbacks helps improve the quality of service on Teamviewer by collecting important suggestions and ideas from its users across the word”
Verified reviewer profile picture

solomon n.

Techinician

Remote Support key features coverage

TeamViewer Remote offers 6 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.7
Access Controls/Permissions4.5
Real-Time Notifications3.9
Unattended Access4.0
Screen Sharing4.6
Chat/Messaging4.3

Pros and cons based on 11,619 verified reviews

68% of users rated TeamViewer Remote 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 11,619 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Cons:

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Pricing

Starting price:$24.90 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the surveys & feedback feature

Reviewers indicate that Slack's surveys and feedback capabilities are simple, efficient, and well-organized. They find it easy to set up surveys and polls, and appreciate the ability to gather feedback quickly. Users report that feedback can be shared easily through Slack, although some mention that third-party apps are often needed for more advanced functionalities. They say that while this aspect is valuable, it is not widely used by all teams and could benefit from more visibility and integration options.
“Easy to setup surveys and polls. Also, you can ask for feedback by enabling the feature.”
Verified reviewer profile picture

Ankush B.

Manager

“Allows for user information gathering via quick polls”
Verified reviewer profile picture

Andrew K.

Chief Operating Officer

Remote Support key features coverage

Slack offers 5 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.6
Access Controls/Permissions4.5
Real-Time Notifications4.7
Unattended Access
Screen Sharing4.4
Chat/Messaging4.9

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Remote Support Software with Surveys & Feedback in 2026

Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer ONE

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

learn more
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
AnyDesk logo

Remote desktop software

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AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

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Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Atera logo

Cloud and mobile-based IT management platform with AI

learn more
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
Dameware logo

Remote-access system support tool for IT professionals

learn more
Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Read more about Dameware

Users also considered
Getscreen.me logo

Remote Desktop Access. Instant. From a web browser.

learn more
Cloud-based software for administration, technical support and remote work.

Read more about Getscreen.me

Users also considered
LogMeIn Rescue logo

Remote support for helpdesks, call centers and organizations

learn more
Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about LogMeIn Rescue

Users also considered
EV Reach logo

Remote support management solution

learn more
EV Reach helps businesses schedule, launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.

Read more about EV Reach

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Naverisk logo

Remote monitoring & management for managed service providers

learn more
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

Read more about Naverisk

Users also considered
InvGate Service Management logo

Web-based IT service desk software

learn more
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
SecureLink logo

Vendor access management and remote support

learn more
SecureLink is a vendor privileged access management solution for technology enterprises and vendors which offers features such as role-based permissions, audit logs, compliance management, self registration, desktop sharing, remote support, file transfer, and more

Read more about SecureLink

Users also considered
Syxsense logo

Unified Security and Endpoint Management

learn more
The Syxsense multi-point remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. No software required. Syxsense supports integration with TeamViewer.

Read more about Syxsense

Users also considered
ilos logo

Video's Most Interactive Platform

learn more
VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video questions, surveys, polls, and call-to-action. Administrators can monitor users' behavior and organize captured videos in multiple folders.

Read more about ilos

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Users value the ability to access and control computers from any location, including mobile devices, enhancing efficiency and reducing the need for physical presence. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers appreciate the customizable and secure access controls, allowing only authorized users to remotely access sensitive information and manage permissions effectively. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users find real-time notifications crucial for staying informed about system updates, support tickets, and team communications, ensuring timely responses and efficient workflow. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Reviewers highlight the importance of unattended access for performing maintenance, troubleshooting, and other tasks without user presence, improving flexibility and operational efficiency. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users emphasize the convenience of screen sharing for demonstrating, collaborating, and troubleshooting issues in real-time, enhancing communication and productivity. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers appreciate the chat and messaging features for enabling real-time communication during remote sessions, facilitating quick issue resolution and efficient collaboration. 81% of reviewers rated this feature as important or highly important.