TripSpark NEMT Pricing, Features, Reviews & Comparison of Alternatives

TripSpark NEMT

Non-emergency medical transportation operations management

4.0/5 (2 reviews)

TripSpark NEMT overview

TripSpark NEMT is a web-based non-emergency medical transportation (NEMT) solution designed for NEMT providers, brokers, and healthcare organizations. The platform offers tools for managing trip requests, scheduling, dispatch, drivers, vehicles, clients, billing, claims and reimbursement, notifications, and more.

With TripSpark NEMT, users can manage service reservations made online or over the phone, with the ability to provide call takers with detailed patient information. Automated scheduling and dispatch tools allow users to schedule groups of trips with a single click, track schedule changes, cancellations, and no-shows, make instant adjustments to trips, monitor vehicle locations to identify nearby drivers for will-calls, and more. Mobile apps notify drivers of new assignments, provide real-time information on assigned trips, enable trip completion data recording and signature capture, allow drivers to manage their availability, and provide driving routes through Google Maps integration.

TripSpark NEMT’s client notification system is designed to reduce no-shows by automatically reminding clients of their upcoming trips minutes or days in advance, via SMS, email, or voice call. Notifications allow clients to confirm or cancel their trip, and manage or edit trip details. The reminder system supports multiple languages and unique pronunciations, and users can customize messages to be sent out individually or in bulk. Reimbursement claims, including Medicaid claims, can be submitted electronically through TripSpark NEMT’s interface, and users can verify clients’ Medicaid eligibility and automatically store client eligibility records, authorization numbers, or reasons for rejection.


Pricing options
Value for money
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Business size



United States, Canada

Supported languages

TripSpark NEMT screenshot: The driver mobile apps allow drivers to access trip information, manage their availability, capture client signatures, and moreTripSpark NEMT Medical Software OverviewTripSpark NEMT screenshot: The client portal provides online access to upcoming trip information and allows clients to book new tripsTripSpark NEMT screenshot: Automated reminders via SMS, email, and voice calls aim to reduce no-shows by reminding clients about their upcoming tripsTripSpark NEMT screenshot: Pickup and trip routes can be managed and optimizedTripSpark NEMT screenshot: Users can view schedules and manage upcoming trips, including editing pick-up and drop-off informationNotifications for NEMT

TripSpark NEMT reviews


Very good

Value for money
Ease of use
Customer support
Kevin Manley

Absolutely awesome software that can be customized to whatever your operation happens to be.

Used daily for 2+ years
Reviewed 2018-01-24
Review Source: Capterra

The benefits we have had since using this product is an increased efficiency in call taking and being able to go through scheduling quicker not only benefits the clients but for the providers as well. First let me start off with the deployment team with Nadia and Amy, they were absolutely phenomenal and professional. They were able to take something completely brand new and train my staff effectively; then once everyone was trained up on it they were able to stay around for another week during the opening phase of it to make sure that if they had any issues come up that they were able to be there to take care of it immediately. Once we got everything up and running I realized we needed a couple of reports created, I was able to email my account manager and they responded really fast with a meeting time and we were able to go over everything that I needed and within a couple of days of approvals we had a custom report. Once we completed our milestones and we were then handed off from the deployment team to customer care, my CC Team who literally set the bar on customer service. they are able to get help to me as quickly as possible and they don't make things complicated but they are able to break down what went wrong and not only how to fix it, but how to prevent it from happening again. Now currently my account manager is someone who will take the ball and run with it as fast as she can so she can make sure that the client gets what they want in the time they need it by and she is a straight shooter and someone who won't stop until the job is done and we are satisfied with what we need.

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Jeffrey Hillman

I have been working in the software for nearly four years as the primary manager of the system.

Reviewed 2015-12-09
Review Source: Capterra

The customer service has always been exceptional. They are very responsive to my requests and assist without making me feel like a bother. It is very nice. The pros of the software is that it generally keeps everything moving smoothly and the data is organized. Cons is that MT is 'chunky' and, unless you know work-arounds, is not very easy to use. When trying to train, we get a number of questions about 'how come the systems isn't fully integrated so changes show up from a single change point?" Things like that.

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User recommendation
Based on 1 user reviews

TripSpark NEMT pricing

Pricing options
View Pricing Plans

Contact TripSpark for pricing information and to request a demonstration.

Value for money
Based on 1 user ratings

TripSpark NEMT features

Automated Scheduling
Automatic Notifications
Automatic Reminders
Billing & Invoicing
Calendar Management
Client Portal
Electronic Signature Capture
HIPAA Compliance
Health Insurance
Reporting & Statistics

Activity Dashboard (89 other apps)
Appointment Management (91 other apps)
Charting (83 other apps)
Claims Management (71 other apps)
Compliance Management (62 other apps)
Customizable Reporting (55 other apps)
Customizable Templates (60 other apps)
Document Storage (61 other apps)
Records Management (112 other apps)
Workflow Management (62 other apps)

Based on 1 user ratings


Additional information for TripSpark NEMT

Key features of TripSpark NEMT

  • Patient database
  • Dispatch monitoring
  • Shift-end alerts
  • Rotation scheduling
  • Fleet management
  • Shift management
  • Vehicle tracking
  • Automatically-triggered reminders
  • Dispatching & scheduling
  • Robust reporting capabilities
  • Automated scheduling
  • Real-time data
  • HIPAA compliant
  • Customized notification system
  • Client management
  • Resource management
  • Data import
  • On-time performance tracking
  • Contractor management
  • Medicaid eligibility management
  • Schedule optimization
  • Online booking portal
  • Real-time dispatch
  • Driver mobile app
  • Service request import
  • Electronic claim submission
  • Interactive voice response (IVR)
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The driver mobile app enables real-time data exchange between drivers, brokers, and providers, including vehicle location data for identification of nearby vehicles, trip assignment, driver notifications, instant trip completion updates, availability management, and more.

Client notifications aim to reduce no-shows by automatically delivering reminders to clients days or minutes before their trip via SMS, email, or voice calls, allowing clients to cancel or confirm their trips with the push of a button.

The online booking portal lets clients request pickups, track approaching vehicle locations, manage their personal information, and delegate management to their family, medical facilities, or funding agencies.

Automated scheduling and real-time dispatch tools allow users to manage service resources, trips, and routes, with instant tracking of cancellations, schedule changes, and no-shows, and the ability to schedule groups of trips with a single click.

The Medicaid eligibility interface enables electronic verification of client eligibility and automatic storage of eligibility records, reasons for rejections, and authorization numbers, and with the Medicaid claims interface users can electronically submit claims to single or multiple providers using per-mile or flat rates.