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Description
Sign up for a free trial today to see why more than 100,000 health and wellness practitioners trust SimplePractice to run their business.Read more about SimplePractice
Pros and Cons from SimplePractice users
+15
Love the calendar feature where it syncs with my Google calendar. Love the reminders for client appointments and how they can manage their own appointments.
I have struggled most with billing—getting cards to not charge for missed appointments. Reminders have occasionally caught me off guard—either they went out too many times or not enough.
JoAnne L.
I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents.
This annoyed me because my time is very valuable and I specifically set aside the time for my training and no one bothered to alert me that it had been canceled.
This software is richly featured. I've appreciated the ability to create very sophisticated custom online intake forms, and and the autopay enrollment for automated batch credit card billings.
My main complaint is that I have had trouble getting someone on the phone when I have an issue. They do tend to respond by email quickly but sometimes I would prefer a phone conversation.
I am appreciate of the customer service that is prompt with response. The software has amazing training videos that assists with new users like myself.
The prompts for setup were a bit confusing and I'm having trouble getting back to some sections that I worked on previously.
What I love most is the ease and simplicity of the program that offers so much. It’s like having an assistant to help you with all of the paperwork without the high cost of payroll.
I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.
I appreciate the ease at which everything is located and available. The site is very easy to navigate and set up and you feel confident everything you need to be successful is at your fingertips.
This makes it very easy for your business to be able to have everything in one spot making it very easy to keep a nice clean process.
I am grateful for the whole system, and how it integrates into the front end of the client experience. Thank you for creating something that is easy to pick up and use right away.
I enjoyed all of the features that the software has including saving psychological notes, uploading important documents, and billing through credit cards.
The ease of use of documentation such as progress notes and billing.
The software is very user friendly and cost effective. I am able to integrate it with my calendar and I can take online payments easily.
SimplePractice is consistently making updates and improvements which is great to keep up with its usability.
I like the ease of use of simple practice. I think the design of simple practice is therapist oriented so its very handy to therapist.
Description
Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.Read more about TherapyNotes, LLC
Pros and Cons from TherapyNotes, LLC users+15
Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.
One more complaint: I have been a psychologist for over 25 years.
Otherwise, I like all their features and their customer support system is always on top of it and extremely helpful.
That has been a rather frustrating experience and can possibly lead to audit issues.
Reliable comprehensive software that is affordable for a mental health practice.
I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful.
I am in the promotional period and so far I am impressed by the delivery of service. The ability to import treatment plan information right into the notes saves time, because they do it for you.
I have also been impressed with the quality of the customer service with the support staff agent.
I've been pleasantly surprised over and over again as they continue to improve on what was already a clean, intuitive program.
It's great for organization, treatment planning, client onboarding and progress notes.
Overall TherapyNotes is worth the money. Customer service was great.
It is very easy to use which takes one thing off my plate. And if I ever have a question, the customer services is, hands down, the best I’ve found.
I am grateful to the TherapyNotes team for making this software available to me at a discount. I provide pro bono services 1x/week, through Give an Hour, to a military family.
I made sure to tell my director as well as the 7 Licensed Therapists I service. The software is user friendly and I've not encountered any issues.
Description
Valant is a cloud-based EHR software that provides clinicians and behavioral health professionals with tools to streamline administration and improve outcomes.Read more about Valant EHR Suite
Pros and Cons from Valant EHR Suite users+15
The trainer was also fantastic. This is geared towards mental health and they do an amazing job with every mental health inventory imaginable.
Customer service is severely lacking, especially their accounting department, who will never answer the phone or call you back if you need to dispute a charge.
I have been using Valant software for over a year now and it is has saved me a large amount of time with the awesome reporting features that come with the software.
Horrific customer service and dishonest leadership team.
It has been wonderful overall. It is very intuitive and is very linear.
From a provider perspective, trying to document has been a nightmare in the new platform too. This software isn't 2015 certified either which has resulted in problems with one of our payers.
Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients.
Very poor customer support. Not able to connect to other products.
Valant is incredibly easy and intuitive to use. It was designed for behavioral health care providers specifically, so all of the functionality is geared toward those who provide mental health care.
It is incredibly cumbersome and difficult to navigate.
The company constantly works to keep it up to date, tech assistance is prompt and always helpful, and in general it's a beautiful, well-designed system.
This was an unprofessional, despicable money grab. Why would we extend with Valant for 12 months, when we were a few months away from closing our account.
The tech support services have greatly improved since the first time I used Valant. They are patient and knowledgeable whenever I have questions or need help walking through different issues.
Valant is an example of what can be achieved with a great team of programmers and support personnel. This will be a well spent investment in your practice.
I LOVE that you can actually type in a patient name in reports and it actually takes you to the letter in the alphabet rather than having to scroll through the entire list of patients.
Your customer service team is one of the best in the business. They know their stuff and if they don't know, they find someone who does.
Ease of use , intuitive steps, complete risk assessments in progress notes , access 24/7 from anywhere due to cloud storage.frequent updates keep us cutting edge Love it.
Great EHR for Mental health/Substance use therapist.
Description
Noteable is an online suite of management tools designed for mental health care practices. It aims to simplify administrative aspects of mental health service management, freeing clinical staff to focus on care. Features include case note access, staff management, billing, and government compliance.Read more about Noteable
Pros and Cons from Noteable users+11
The team loves how user friendly it is. We would like to take special notice to your sense of urgency in helping work out our kinks, as we are new to this side of mental health.
The only thing I find unfavorable is the inability to change some of the predetermined fields that our company does not utilize.
I am overall very pleased with Noteable. I am very happy with the support that we are provided when there is an issue.
I have also encountered errors when a change has been made to a form and staff who normally would have access to it, are unable to access it.
There are so many built in features that ensure you, as a practitioner, have an easy job in managing and ensuring quality care.
There are no aspects of the product that are difficult to use. The integration process was smooth once all employees became accustomed to the layout of the site.
This system is super user friendly. My direct contact is always very helpful when I need things changed or updated, which has helped with implementation significantly.
Not being able to pull a report on our pay (or how they compute or pay based on work submissions in noteable.). I do not like the word count.
I love how creative I can be when planning treatment for my clients, whether it's managing behaviors or creating thorough and precise treatment objectives.
From discovery to implementation, above all the things I appreciate about this platform the customer service and support is like none-other.
SENSITIVE CONTENT] was amazing and I was pleasantly surprised he was able to walk me through the steps instead of passing me around.
I also like the analytics category, which I use often to identify consumers that are seen over approved units.
It has been great and customer service is phenomenal.
Overall my experience with Noteable has been positive. It is a relatively intuitive interface.
Description
TimeTap is a feature rich appointment scheduling solution for appointment-based businesses that enables clients to manage their own appointments and bookings.Read more about TimeTap
Pros and Cons from TimeTap users
+15
This is a great tool for keeping and managing an appointment schedule. It allows a good amount of automation and integration with other software, which is great.
Jonathan B.
It was hard for me to go in and change my availability, there were way too many unnecessary steps. The way the calendar invites interact with Outlook was a little odd and confusing.
From a management perspective, this is an excellent tool to monitor incoming workload for team members. Ease of use within the program is great.
I don’t have an invoice or log in anymore. That’s why I’m annoyed that I’m being charged.
The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service.
Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.
All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support.
At times appointments have failed to schedule.
It is a great experience, has increased my appointment booking to almost 100% and love the reminders.
This product perfectly met our scheduling needs. I especially loved the hibernation option, as we are a landscaping service and do not need to schedule appointments year-round.
I like the ease of use, the ability to switch easily to week, month or day. I am learning the rest of the program, I am sure it is as easy to use.
I am "older" and love how easy to use this software is. If I can't figure something out on my own, the online support team gets back to me very quickly with efficient and helpful advice.
AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern.
It is absolutely an amazing, user-friendly and efficient tool to set up appointments. I converted my free trial to paid subscription in few days, and started using it regularly.
This platform has many tools for handling online payments, useful for working with reservations, and has a good system for scheduling events or job interviews.
Feastre L.
I loved the price (free for a single user), it was very user-friendly, and made our lab look very professional.
As an online service for timetap planning it is very powerful.
Feastre L.
It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion.
Description
CentralReach is a leading provider of EHR and practice management solutions that enable applied behavior analysis (ABA) clinicians.Read more about CentralReach
Pros and Cons from CentralReach users+15
It is easy to navigate and has a great user interface. I like that you can search within each module and I love that the Help section's different guides are very comprehensive as well.
I needed to call my supervisor several times to find out what I was doing wrong.
Love using timesheets and my favorite is converting sessions. Easy to use, self explanatory and very reliable.
Sometimes it’s limiting and errors are not quickly fixed.
Great company putting their best effort into creating a super powerful software. Wonderful people, and software has all the functionality for most firms, just not for larger platform firms like us.
But it registers 30 minues. I wasted a lot of time figuring that out.
As a busy psychologist I appreciate the ease of completing my notes in central reach. I appreciate the flexibility to create my own forms for different clinical notes, letters, and etc.
Very difficult to learn. We had to hire a single individual, just to learn and understand the software.
Our experience has been wonderful. We have been with CentralReach for over 5 years.
I find Central Reach to be a useful tool in communicating and tracking progress with my clients. My supervisor and I both find it easy to navigate and adjust when needed.
I really appreciate the ease of use and the ability to easily navigate through different pages.
Central Reach customer service team is great. They respond within 24 hours and always have great recommendations.
I love that Central Reach has an emphasis on ABA providers and is constantly updating and developing to find technology solutions to a whole wide range of challenges as they arise in our industry.
The costumer service when I didn’t understand how to interact with the software was amazing. The lessons reinforced what they taught and provided quizzes so I really got the material.
Central Reach is a great software it tracks mileage, drive time, and it's easy to use in the field. The cost for the software was a reasonable price.
I like the ease of use and the variety of features available to me as a therapist.
CR customer support is nice. Sensitive content hidden], our account manager is very helpful.
The software has been flexible enough to use for programs beyond therapies.
Description
ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.Read more about ICANotes
Pros and Cons from ICANotes users
+15
I really like how you "click boxes" when charting but then your progress note comes out with a well-written narrative, assessment tools are integrated, has a very nice workflow.
They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
I asked for that with this product but was denied, I should have recognized that as a red flag.
The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.
It has been extremely frustrating to use this product.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.
This becomes costly if you have a client for 3 years.
I can highly recommend Icanotes due to ease of use, ease of customization and superior and responsive customer service.
I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system. I love it, increase productivity, and easy navigation.
I certainly do recommend this software for any therapist who would enjoy appropriate documentation without reinventing complete notes from scratch after each session.
They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software.
Rafael R.
My experience has been extremely positive. I cannot recommend it enough.
There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources.
Customer support and how robust the program is.
Overall it is a decent software platform. I have been able to create quality notes with the click of a mouse.
Description
CR Essentials is a cloud-based practice management software designed to help small to midsize behavior therapy clinics collect and document patient records, manage staff details, and process payments. Features include electronic signature, payroll, reporting, access control, and data backup.Read more about CR Essentials
Pros and Cons from CR Essentials users+9
Being able to put all my therapist data as well as my client data in there and have it track for me is amazing. Also the idea of putting in data and having it produce notes and reviews is amazing.
Frustrating to have to put in a code all the time.
We are very happy with the way all visits are completed and sent smoothly to Tellus. Their merge with Tellus has been very successful for us.
After the rebranding to CR Essentials the problems began. It locks down devices, which must then be completely restarted.
I also enjoy the session notes. They are simple for staff to complete, but provide a wealth of information for me as an analyst.
Customer service is slow to respond and often times unable to fix glitches, thereby delaying critical processes.
Very organize, save you time and help improve quality service.
I haven't encountered anything that I don't like.
The program is very user friendly and easy to learn.
Behaviorsoft is by far the best product we have found to track our ABA staff and clients.
Easy to use and understand. Information is clear and easy to find.
Friendly platform, easy to use. Connects with EVV has a GPS.
Description
Sunwave is a cloud-based behavioral health software designed to help substance abuse treatment centers and mental health facilities manage patient records, admissions, billing, and more.Read more about Sunwave
Pros and Cons from Sunwave users+10
All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well.
I can do away with filing of paper records and poor tracking and following protocols.
The system is very user friendly, the support staff has been amazing. Any issues that we've ran into have addressed almost immediately.
Implementing was challenging, but change is always hard in the beginning.
They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.
The inability to do a general search for a name (like in Salesforce).
I really like the reporting capabilities and the ability to move forms and clients through programs and different admissions.
Great dashboards and ease of use and good navigation.
Sunwave is very user friendly, Everything you need in one system. I like everything about this software from the billing, reports that can be customized and the customer service.
It is also easy to setup. The SunWave Admin support staff is very knowledgeable anf is always eager to help.
User friendly, EMR, CRM, I love how everything is in one system for our team.
Overall, it was a very good experience. The support you receive on a personal level at any time of the day is very assuring.
I enjoy the customizations and accessibility. Once you got a hang of the platform, it has a pretty good flow to it.
Description
Total ABA is a practice management software that helps medical organizations in analytical behavior, occupational, and speech therapy handle operations related to onboarding, compliance, human resource management, and more on a centralized platform.Read more about Total Therapy
Pros and Cons from Total Therapy users+9
It is terrific for providing data for audits. It is terrific for giving one source for staff to get client information whether they are providing services in clinic or in the community.
The cons on the system are the lack of customizations after a goal has been placed in treatment planning.
Total ABA is easy to use and navigate. Great and useful features and the reporting aspects are detailed and a HUGE time saver.
There is absolutely no way this platform was created by anyone that knows anything about ABA.
We are currently happy with the product and are hopeful to continue to work with their team to get future updates that will more closely align with our wants and needs.
Sometimes, especially the data collection portion is a little difficult to use, especially when I am adding targets.
Great overall experience and highly recommended. There is a report for everything, and if you cannot find something you need, it can be created.
I would pay to have either one of those back at this point.
I like how it feels as dependable and reliable as the electric company - I never have to spend energy thinking about it.
I do not use their Data Collection features mainly because they do not have an App with offline capabilities yet.
We are in the early stages of using the product and have been pleased with the customer support aspect of the product.
My overall experience has been really positive.
Description
Rethink is a cloud-based behavioral health practice management software that helps organizations across the health industry streamline ABA data collection and communication with clients. Features include content database, customizable templates, automated progress charting, remote access, and analytics.Read more about Rethink
Pros and Cons from Rethink users+13
This means we have not only consistent, but quality communication with a team dedicated to improvement.
It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified. We HATE the interval and duration timers.
Overall, ReThink has been amazing. The Customer service responds within hours to any concern, and consistently seeks feedback on how they can make their already amazing software better.
None of the staff seem inconvenienced by my ongoing questions or mistakes. This is my first business and getting started couldn't have been easier.
Their onboarding and support teams are efficient and proactive. It is clear management cares about their clients and is invested in their success.
We switched from paper data to electron it capture during Covid. As an “older” employee, I am Magine the transition was going to be difficult for me.
The program library allows you find other useful program to add for your client, the training videos are also very helpful for training parents, and is it very user friendly.
This makes it difficult to track new behaviors.
Its easy to use, provides good reporting information, and it provide a comprehensive suite of platforms that support our business.
It has been great, and i have recommended the software to other agencies.
Its interface is incredibly user friendly and features allow me to utilize numerous tools that are needed for great data collection.
It is so easy to use and is comprehensive. I love the you can keep taking data offline.
The best feature of this software is how easy it is to use once it is set up.
I love the support on rethink side. Feels like we work as a team from the beginning and still almost 2 years in.
I feel customer service representatives and the overall program are responsive to concerns and each individual suggestion is taken into consideration as though they are your personal programmer.
Really happy so far with the software and customer service. I am nervous about getting more clients as the $50 a month will become costly at some point.
Description
NovoClinical is a cloud-based electronic medical record (EMR) solution, which assists small to large medical practices with appointment scheduling and e-prescribing. Key features include compliance tracking, customized reporting, voice recognition, clinic interoperability, and timesheet management.Read more about NovoClinical
Pros and Cons from NovoClinical users+12
The ability to customize it for what we do and it’s help with administrative organization. It’s helpful customer care staff.
I was using another EHR/Billing company and they were terrible with the billing aspect where claims were rejected and not handled properly.
The ability to navigate easily is fantastic. Have a personal business relationship with IT is beyond anything I could have asked for.
Not much of anything bad I can say, because if I have an issue, it's taken care of immediately.
I like the flow and how easy it is to navigate. I like the automation and how the entire system is connected.
The only negative thing is I wish I found them 2 years ago.
The customer service is incredible. They are very responsive to every request and have incredible attention to detail.
I like that you can attach documents and mark on the forms, fax, and print them. Novoclinical allows you to have electronic communication with other admin and pharmacies as well.
It is working fine with multiple administrators working on the software simultaneously.
It is much more user friendly than other software I have tried. I bought Kareo one day before I met these guys and switched after the first conversation with them.
The speaking into chart is very easy to use and doesn’t get confusing like many other speaking software. It is easy to learn how to use and the personalized service you get makes all the difference.
Overall, this electronic medical system has helped streamline our administrative price, organize our medical histories, and help staff keep track of patients and procedure dates.
Novo clinical is usually pretty straight forward and allows you to do a lot with your patient information other than just having it saved in the system.
Overall good software for the cost, it seems to be in the early stages of production software. Has every feature you can think of, just some are harder to use or find.
The EHR company customized my psychiatric evaluation and Progress notes.
Description
Let your patients book appointments, classes, or packages, fill out intake forms, add appointments to their calendar, receive confirmation and reminder notifications, and reschedule, cancel, and pay for appointments automatically—zero hula dancing, email ping-pong, or phone tag required.Read more about Acuity Scheduling
Pros and Cons from Acuity Scheduling users
+15
What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.
I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.
What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.
Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.
This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.
Daniel B.
At this point in my usage, I am unable to make negative comments.
I love everything about the software so far. From setting up my schedule to having clients book themselves and using the zoom integration for creating automatic calls is awesome.
I don’t like that it is difficult to use with two different websites. I basically have to pay for two subscriptions because it can be difficult to plug in if it has to be used this way.
I liked that I can give special discounts and how user friendly it is to set up, even more non techies like myself. Love how easy it is to link to my website.
My overall experience has been great, I liked the idea of a free trial. I had tried the trial and like how simple the site made booking to my clients.
I am overall very pleased and love how I can update my availability so easily. The integration to all my calendars is so helpful.
The ability for our customization from offerings, to schedules has made this a perfect and economical solution.
Honestly, this was the most seamless and easy program to use. I have been incredibly impressed and have recommended it highly to others in my business network.
I like using it and love that you have a free version for does off you that are just starting out.
I love that it keeps everything extremely organized, and it is easy to navigate through. Even the clients love it, and I love that I can customize it.
This is a very easy system to set up and figure out on my own. Customer service is great and love their sense of humor.
I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app.
Nitin S.
Customer service is amazing. Very pleased with the people running this company.
Description
MedicsPremier is a comprehensive financial/RCM/ operations/mobility platform. Proactively captures maximized claims value & patient revenue with access from the scheduler to its Responsibility Estimator; out-of-network alerts & eligibility verifications on scheduling & in pre-appt. batch mode.Read more about MedicsPremier
Pros and Cons from MedicsPremier users+15
I trusted my business with ADS and am so thrilled I did. I had another system where I was losing money hand over fist and ADS with great people and software saved my money.
Missing few features, some problems without explanation why.
The customer services is exceptional. From sales to implementation and training the program and the support staff has been amazing.
Have trouble with reports not accurate, things needed to be customized.
Our company has produced incredibly powerful results for our clients in terms of the revenue we've generated and the efficiencies we take advantage of.
There is so much to learn and that is the part that is difficult--wish the software is more intuitive--many drop downs and choices without understanding the purpose.
It allows repeat procedures which is useful for billing services such as physical therapy. There are numerous reports for billing/management/scheduling which makes it easy to analyze the practice.
Ok for what we have but I feel it is limited with other software products.
Ability to access patient information--demographics is easy to use and so is scheduler.
Ease of use and ability to run reports myself.
Medics/ADS simple and easy to use, a very good product.
So far since getting Premier I will say the ease of scheduling and claims has become much simpler. I enjoy using this program daily.
Ease of use, depth and spectrum of reports, technical help is always quick and eggicient.
This software is user friendly and if we cannot figure something out, customer service responds quickly with a solution.
I like the functionality of the reports, posting of payments and charges with ease. Accounts are easy to read.
The MedicsPremier is very user-friendly. It makes the medical practice efficient and effective thereby enhancing performance in the Clinic.
ALL: ease of use, billing, statements, reporting, scheduling, pricing, integrates with our Ophthalmology EHR.
Medics Premier integrates well with our EHR software.
Description
Enablemypractice is an EHR (electronic health record) solution, which helps small to large healthcare organizations manage patient engagement, online billing, appointment schedules, medicine databases, and more. The platform provides several features such as communication tools, visit management, artificial intelligence (AI), reporting, electronic prescriptions, chronic care management (CCM), custom templates, live chat, mobile application, and bed management.Read more about Enablemypractice
Pros and Cons from Enablemypractice users
No pros & cons found
Description
Vagaro® is your all-in-one EMR & HIPAA Compliant solution for your mental health practice. With features like Telehealth, scheduling, billing & more, you can spend less time on admin tasks & focus on your patients. Manage appointments on any device. Free 1 month trial.Read more about Vagaro
Pros and Cons from Vagaro users+15
I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me.
I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients.
Switched to Vagaro from Booker and I hate it but I’m trapped.
I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully.
The only downside is it does not allow me to print out address for out calls and I'm only doing out calls -- I'm having to write clients addresses by hand each day ugh.
This product has helped me reach more customers than I thought possible from my small town. The ability to network and reach out to such a broad base is wonderful for any new business seeking clients.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help.
So easy to use, and you can simplify it as you like, and personalize it to your liking.
This app is so fun to set up and navigate with. I am really enjoying setting up my business.
I like the color coded services, the ease of scheduling on any device. Integrates with other media with ease.
I love the way I can pull up my reports to see how my money is looking as well as see where I can improve through their analytics.
Ease of scheduling clients, memberships, packages, email marketing. I also highly enjoy that each therapist can work as an independent contractor and get paid individually.
Description
Achieve single-digit no-show rates and 90+% patient engagement powered by A.I. AI no-show and cancellation predictors, reminders, telemedicine, automated patient payments, digital forms, and scheduling.Read more about Mend
Pros and Cons from Mend users+15
It is easier for me to get through because of the help I have received from the customer service. Once you get the hang of it, it is super easy to use.
Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints.
I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image).
Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.
Sometimes after I complete the transfer to the doctor, the appt disappears and I have no knowledge of when the appointment is over.
They are immediate and they are knowledgeable. They made me comfortable to maneuver through the system and were friendly.
Often when I am on a call with a client, we have been cut off or the call is dropped, I am not sure if this is due to Mend or just their internet connections.
It is very easy to set up. The video quality is great when it wants to connect.
I like that is very easy to use, it has so many tools that are helpful to our virtual consultations.
User friendly, revenue growth and better results because of reduced absences to consultations.
So far the experience has been great and I enjoy meeting with my clients from home.
Excellent customer service. Mend shows you the strength of both your internet connection and your clients internet connection.
V good value easy to use good icon responsive software website.
User friendly, easy to navigate, customer service is responsive.
It has been easy to use and helped me connect with a really great therapist.
It's been a good tool to connect with my therapist.
Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money.
Description
Family-owned and top-rated among 153 vendors, EHR Your Way specializes in behavioral health EHR. We help numerous agencies overcome workflow and billing challenges by tailoring EHR solutions to their preferences.Read more about EHR YOUR WAY
Pros and Cons from EHR YOUR WAY users+15
This software is easy to use very user friendly and the customer service are great, very helpful.
It was a struggle to keep HIPAA compliant before we went electronic with all that paper floating around.
I appreciated the ability to design forms that fit for my agency and integrate them into the system. The system was comfortable to deploy, with the ability to contact when needing to troubleshoot.
Do not have a lot of problems with the billing side of EHR YOUR WAY. Customer service --some of the technicians cannot solve the problems we are having.
EHR has been a great way to expedite the paperwork writing process. I love that it auto-populates some of the fields to help make it much quicker.
Also, it would be ideal if the problem areas could autopopulate on the discharge summary so you wouldn't have to spend limited time to generate the discharge summary.
They are polite, courteous, nice to speak with. Willing to answer questions & help you anytime.
Some computer glitches are tolerable, but not that kind of glitch. As sad as I am to abandon the dream that almost was, HIPAA compliance is not optional.
It's top-notch, and their support is excellent. EHR YOUR WAY changed us for the better and helped us remain a top provider in our area as we were able to grow and stay organized.
I find the billing system easy to use and would recommend it. Customer service personnel are very friendly, patient and always willing to help.
The flexibility and the staffs ability to modify the application for our needs. The process has been very enlightening as we have asked for enhancements with many sections.
EHRyourway looked like it is very user friendly. The sales team was easy to work with and answered many questions.
I enjoy the ability to quickly and easily access and upload members information when needed.
EHR YOUR WAY has saved us a ton of time and money by being such an efficient and seamless system.
EHR Your Way is an excellent investment for our school-based mental health clinic.
EHRYourWay has proved to be a user friendly, easy-to-navigate option that can stand up to our organization's billing complexities.
Furthermore, I liked the feature of appointment reminders.
Rapid response from EHR Support when any kind of issue arises.
Description
IntakeQ is an online intake form solution that enables healthcare professionals to securely exchange electronic forms with their patients prior to appointmentsRead more about IntakeQ
Pros and Cons from IntakeQ users+15
Wonderful experience, super helpful and friendly customer service. Would highly recommend this product.
The calendar view does not work well for us and the list view is even worse. An option to see have appointments take up a set width and a potential option to see locations as separate calendars.
Love the versatility, easy to send forms, patient side is clean and easy to use, really like the signature option, HIPPA compliance feature is great.
Occasionally it will give users feedback that the form is incomplete and can be confusing for them. Sometimes the email goes to their spam and they miss the email and we need to remind them.
My clients like the opportunity to complete the forms in the comfort of their home and have it done when they come into my academy. The customer service is outstanding, especially Mike.
I don't like that there is No spellcheck feature. Another problem I found that it is too easy to delete a form accidentally.
It appears to be a perfect balance of user friendliness with complex features. I have an outpatient practice where it is important to get guardian signatures.
I haven't encountered any problems so far. The worst thing might be learning how to construct forms because it is a bit overwhelming.
I love how easy it is to make my own forms and templates. I love the affordable price as well.
Every practice, no matter the size, NEEDS a service like this and IntakeQ does it the best at the best price.
This product is a great way to share and recieve files with your staff and clients. During a pandemic doing things online is the best way to go.
Ease of use for therapist and patient, very organized, formulates intake PDF that is automatically saved to Google Drive. The different plan options are great for new businesses as well.
The clarity, simplicity and functionality of your product is fantastic.
IntakeQ does a fabulous job of working with integrations and not re-inventing the wheel so to speak. They are also cutting edge and effectively eliminate duplicate work.
So far, we have been able to manage the sending and receiving of these forms much more easily than before. I'm very happy with this product.
Always above and beyond and super fast. A huge refreshing change from my last portal.
It is well equipped with features great way to build intake forms especially for my business.
I am incredibly satisfied. I was looking for something highly customizable and it met ALL of the criteria I was looking for when I changed platforms.
Description
Praxis EMR is the #1 rated, AI-based, template-free EMR/EHR that learns and gets progressively faster and easier with highest medical quality.
Read more about Praxis EMR
Pros and Cons from Praxis EMR users+15
Its ease of use, machine learning, no inaccurate boilerplate templates, its reasonable cost, its organized processes for onboarding, and the amazing and responsive and personable customer service.
I was in a group practice for 5 years until I resigned last September. During the 5 years in my former group, I was burdened by using E-clinical works - a template based EMR that I absolutely loathed.
Complete, fast, attractive and (positive) attention grabbing reporting to referring physicians. Outstanding customer support.
It was my bad for not selecting Praxis years ago.
A great emr that will keep improving your pratice, keep improving your speed, and save you time.
In fact that is one of the most annoying things that there is not one consistent way to do things. Some processes take one click , some take two, some you check "ok" and some you click "enter.
Overall once the software had been installed I not only speak for myself but my staff, the software is great. As for the price it was worth the cost.
You are never left wondering if you are forgotten.
We use scribes and this is a very easy system to adapt to that. Once you understand the logic behind the software it is quite brilliant.
We've been using it for almost a year now and it has proven to be simply outstanding. We have physicians, counselors, lab technicians, and clerical personnel using it without any issues.
Unbelievably, this administrative part of my practice is now fun and my speedy and high level reporting is a source of pride to our whole practice. Charting is easy and intuitive.
It is easy for our providers to use. Our trainer is excellent to work with.
The overall Praxis experience has been fantastic.
Easy to learn and easy to use. I can generate documentation of a high level of care with minimum time.
I built up my assessments and at this point, I finish my notes very rapidly and the notes are of very high quality. The system is easy to add orders and can be customized easily.
The support staff has been amazingly passionate about the value of the product and it shows in the enthusiasm with which they provide support.
In an office setting it can end up taking care of your charting, prescriptions and patient instructions very quickly and easily.
This is a very intuitive software and functions in the same way a physician evaluates a patient and creates a note. Produces concise, clean notes and integrates very well with Dragon.
Description
Our fully integrated EHR, PM, and billing software is especially designed to meet mental health provider's needs. Customizable dashboards, integrated scheduling, group therapies, care plans, billing, e-prescribing, telemedicine, cloud-based and mobile ready.Read more about Qualifacts Insync
Pros and Cons from Qualifacts Insync users
+15
The implementation process itself has been great mostly because of the individuals that have been working diligently to ensure our success.
Because there are multiple ways to get to different sections, it can feel overwhelming at times. Also, I hate that they don't have a "back" button to just get to the previous screen.
InSync is quality software that has many exciting functions; the support with our transition has been excellent and we have been able to customize the system to meet most of our needs.
I do not believe that it is a bad system I do wish it was faster but it just maybe me.
So far it has been wonderful. The customer service has been amazing, all questions answered, and everyone I have spoken to is kind and knowledgeable.
This has been especially tough in a small shop where the data validation has been frequently an area that had room for errors in output and aggregation of data.
The customer support in training me was unbelievably comprehensive and intelligent. The trainers were knowledgeable, kind, helpful, and very patient.
Providers cannot individually set their availability. Availability is limited to the agency hours and no appointments can be set outside of this without resorting to all sort of antics.
Michelle D.
I was happy for the most part that we were still able to manage in the middle of a pandemic and execute everything as best as we could.
I like having quick access to my assessments for clients. I like it’s ability to send and receive paperwork from clients through the portal.
He was really helpful in helping brainstorm different things that might be helpful to our agency, since I wasn't getting much feedback from my staff. He was very knowledgeable about the system.
The billing team is able to get claims out quickly and properly. Communication: The communication between IT, service, and billing department and the client is outstanding.
My team and I enjoy having our EHR and billing/practice management integrated into one system. It’s very user friendly, intuitive and easy to use.
The product is very intuitive and easy for staff to learn and operate. Second, the support staff are awesome.
This was helpful when budgeting our needs and being able to find some grant funding to get the process started. I liked the way that we could make changes to the system to meet our workflow.
Once you learn it, it is amazing. Portal, billing, support and integrated telelhealth.
InSync is very intuitive, and offers great features, such as patient portal.
Currently we are very fresh into the product but I am expecting the revenue cycle management tools to be the most impressive thing for us.
Description
RXNT's cloud-based software optimizes the behavioral/mental health care experience. Increase productivity and improve RCM with our integrated PM system, and streamline your workflows with our certified EHR solution. Providers get real-time health and prescription history at the point-of-care.Read more about RXNT
Pros and Cons from RXNT users+15
The EHR side of RxNT is solid, easy to navigate and has useful features to aid in chart documentation. The Practice Management is stable and the technical teams are constantly working to improve it.
The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations. We have been working on switching to another company when COVID-19 hit.
Feel free to call for help when needed. The support staff is superb.
But for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient. RxNT FAILS in this area.
Rxnt has been very easy to get my new practice up and running. Staff is very friendly and helpful.
My staff is very unhappy that it's clunky and counterintuitive.
Easy to set up and visually appealing. Support staff available to help with training.
Not easy to navigate and had some trouble with schedule different encounters.
Prescribing app is FANTASTIC - can send refills or new prescriptions easily from phone, and also see any signed notes if you have questions to consult before prescribing.
The software is very easy to use and there are minimal glitches in the system. There are many helpful topics that can aid you on your way through the system.
The automation/integration feature with our EHR is the best thing about RXNT.
I love the dashboard and the integrated reporting.
Rxnt so far has been a great experience for our office.
I love being able to schedule refill reminders.
RxNT has been a nice change from my old EMR overall. Price is low, and having a phone app is key.
I have been really frustrated, but after reaching out to the customer service for the company and talked to Melanie, she was able to help me manage things better.
Easy to use for entering and pulling patients information for.
RXNT provided me with a cost effective way to expand my practice into medical billing without placing undue financial hardship on my company.
Description
All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.Read more about Carepatron
Pros and Cons from Carepatron users
+15
Amazing platform that is easy to use, has advanced customization features, and is affordable.
Also, the guide needs to include step by step how to set stuff up for newbies. Q&A would be niceI have to admit I feel very frustrated when there is a problem.
I love that it is an all one platform, where I can keep notes, book appointments, create invoices, and upload important patient information. So easy to use and navigate and the help desk is amazing.
Unfortunately, I can't use this at this time because the billing, insurance, and other sections are not used by us and very confusing for our students even if we tell them to ignore it.
If you dont get an answer straight away you are told how long it will be and the response is friendly and super helpful.
I struggle with the templates. There seem to be ones in there, but they're hard to adapt to my own practice.
Perfect for starting therapists - no set up costs and you could effectively stay on the free plan forever. Friendly and helpful customer support on a messenger system.
It can be difficult to type notes whilst using the video.
Honestly, just the ease of use, and the privacy and ability to have a private visit with a provider.
The ease of use and information automatically saves, which is helpful.
So far it has been great. Looking forward to continuing to use the platform as my business expands.
My overall experience is positive. The customer service is responsive and the product continually evolves based on customer input.
Provides good referrals and has easy navigation.
Good, especially with customer service being with a real person, as opposed to only "chatting" with a robot.
Inexpensive, easy to use. Good support by a real person.
It’s been great because it allows us to have a clinic and operate the front office and meet HIPPA standards without excessive cost.
Scheduling is easy for the host or the clients. Easy to integrate zoom, google, and Microsoft.
Sam V.
Ease of setup, calender integration, templates and cost.
Description
Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.Read more about Alleva
Pros and Cons from Alleva users
+15
Alleva works great with customers to help them get the most out of the software and are always listening and helping to make upgrades and modifications.
As a business we are still struggling to use the software but it’s more on user error not software error.
The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly.
The inability for the scheduler to connect to an outside calendar such as Outlook creates a tremendous amount of extra work and communication problems with staff around scheduling.
The customer service is the best attribute to this software by far. The team at Alleva is always happy to help us in learning how to use their product and tailor the product itself to suit our needs.
Lastly, the reporting function - or the inability to customize reports based on specific criteria can be confounding.
I have been happy for the past year, and based on all information I have, will be happy for many years to come.
Christopher B.
It is time consuming to adapt our facility to Alleva. Alleva appears to struggle with understanding out states regulation and overall substance use disorder treatment for our level of care.
What I love about this software is how easy is it to complete my clinical documentation.
This system is easy to use, easy on the eyes, and has amazing customer support if needed.
This software is very user friendly and has great customer service.
I like the ease of use and functionality and customizability.
I like the ability to personalize based off of the company needs.
It has helped us to improve as an organization and meet licensing needs as well as provide a better platform to serve our clientele.
Love how safe, fast and convenient. I can find all my clients information quickly.
It has helped our therapists be more effecient and effective with their time and treatment of clients. It has helped us to become CARF accredited and meets all of our multiorganizational needs.
Software supported basic revenue cycle management functions.
Very user friendly even a non-tech individual can navigate without fail. Support is at your finger tips with a very rapid response time.
Description
Practice management platform for psychologists, therapists and mental health professionals that provides tools for marketing, management and billingRead more about Therasoft Online
Pros and Cons from Therasoft Online users+15
I am a loyal customer as a software system is only as good as the people that support it. It is worthy every penny.
This has been a horrible experience. I am now using simple practice with no billing issues.
I like the ability to run reports, templates, ease of use, and most of all the support. Customer rep has been helpful and encouraging the whole time even when I am not able to understand.
Hard to read: font too small and faint and in odd places. Have not been paid a penny from all that I have input and sent electronically.
Has EXCELLENT customer support, which is essential for a solo practioner with limited computer skills; they are friendly, patient, and helpful to resolve issues.
The majority of the time nobody does get back to me, which brings me to the next problem I have.
Great customer service!!! Great ease of program-- intuitive program- meets all of our needs. Love Jaz-- Love Irena-- Love Petra.
They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss.
Over the past year they have been a pleasure to work with. With great costumer services, an easy interface, and website maintenance, I'm very happy.
They also work with you to help get the EOB's integrated and EFT set up so receiving payments is super easy too. The drop down menus are easy to navigate and pretty straight forward.
Therasoft is a company that stands behind their product. They are innovative and always improving their product and interface with their clients.
Very comprehensive feature list that covers all of what I would like in a practice management/ emr program. They have thought through and produced a package that integrates what is needed.
Therasoft is user friendly, I love the live support as well as the various chat features.
Ability to manage the Client Contacts and the helpful hints for practice management.
Customer support for all phases of the product from software customization to insurance billing and follow-up is excellent.
It's good for solo practice as well as groups; from appointments scheduling to billing. I am able to meet with couples as well as individuals.
It has reminders for the things we need to complete so every time you open your page it pops up, so it is helpful.
The web developers were highly responsive and answered all questions I had. The developers along with my account manager made a stressful process much easier.
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