Entrata - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Entrata's online payments feature for its ease of use and convenience for residents. They report that it simplifies rent payments and reduces the need for physical checks. Users highlight the ability to track payment activity and view resident portals. However, they mention concerns about high fees associated with debit card transactions and occasional technical issues. Integrations with Plaid for linking bank accounts are also noted as beneficial. Of the 55 Entrata users who gave detailed accounts of their use of Online Payments, 96% rated this feature as important or highly important.

Reviewers indicate that Entrata's lease tracking feature is user-friendly and helps keep leasing organized. They find it valuable for tracking the entire lease lifecycle, including renewals and transfers. Users appreciate the integration with Blue Moon leases and the availability of various reports for management. However, some mention occasional technical issues and unhelpful support. Overall, they find it helpful for making marketing decisions and keeping track of leasing progress. Of the 26 Entrata users who gave detailed accounts of their use of Lease Tracking, 96% rated this feature as important or highly important.

Users report that Entrata's tenant portal is convenient for residents to pay rent, submit work orders, and access important documents. They appreciate the ability to customize the portal to fit company branding and the ease of use for both residents and management. Reviewers note that it reduces office workload and improves communication. However, some mention technical issues and difficulties with on-site transfers. Overall, they find it user-friendly and beneficial for tenant management. Of the 43 Entrata users who gave detailed accounts of their use of Tenant Portal, 91% rated this feature as important or highly important.

Reviewers find Entrata's document management feature helpful for organizing and storing documents electronically. They appreciate the ease of uploading, viewing, and attaching documents to resident files. Users report that it supports going paperless and keeping thorough records. However, some mention that the interface could be more intuitive and user-friendly. Overall, they value the ability to manage documents efficiently and access them from anywhere. Of the 21 Entrata users who gave detailed accounts of their use of Document Management, 90% rated this feature as important or highly important.

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“The ability to store and attach documents to a resident's file make electronic record keeping a real possibility. ”

Helena R.

Operations Trainer

“Entrata organizes all documents by date keeping a thorough record or everything in one place for every neighbor. ”

LC

Lynox C.

Leasing Professional

Reviewers highlight Entrata's rent tracking feature as essential for managing rent rolls and delinquent accounts. They appreciate the ease of setting up and tracking rent and other charges, as well as the availability of various reports for accounting and auditing. Users find it helpful for maintaining competitive pricing and financial reporting. However, some mention issues with syncing and detailed ledgers. Overall, they find it useful for tracking rent information across properties. Of the 36 Entrata users who gave detailed accounts of their use of Rent Tracking, 89% rated this feature as important or highly important.

Users report that Entrata's accounting feature is user-friendly and supports various property management functions. They appreciate the detailed and insightful reports available, such as Rent Roll and Income Statements. Reviewers find it easy to enter invoices, track payments, and manage financial aspects of properties. However, some mention the need for improvements in workflow efficiency and report processing times. Overall, they find it beneficial for day-to-day financial management. Of the 45 Entrata users who gave detailed accounts of their use of Accounting, 80% rated this feature as important or highly important.

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“Our accounting department utilizes this system in conjunction with our onsite team. While it generally functions well, we have already submitted several improvement requests to enhance workflow efficiency.”

Lizzy N.

Operations Associate

“Great to keep track of all incoming payments as well as make it convenient for the AR team to make updates & adjustments.”

CB

Christopher B.

Training Coordinator