Entrata Features

Entrata

Property management solution for real estate businesses

4.19/5 (43 reviews)

Entrata Feature Summary

  • Insurance Management
  • Lease Management
  • Payment Processing
  • Residential Properties
  • Tenant Portal

Competitor Feature Comparison

ACH Payment Processing
API
Accounting Management
Activity Tracking
Alerts / Escalation
Approval Process Control
Automatic Notifications
Availability Management
Billing & Invoicing
Budgeting
Check Processing
Client Portal
Credit Card Processing
Customizable Templates
Document Review
Document Storage
Electronic Payments
Email Notifications
Facility Scheduling
General Ledger
Instant Messaging
Invoice Management
Invoice Processing
Lead Assignment
Lead Capture
Lead Generation
Lead Management
Maintenance Scheduling
Metadata Management
Multi-Channel Marketing
Permission Management
Pipeline Management
Portfolio Management
Progress Tracking
Prospecting Tools
Purchase Order Management
Real Time Data
Receiving
Reminders
Remote Access
Reporting & Statistics
Request Assignment
Request Routing
SEO Management
Secure Login
Self Service Portal
Single Sign On
Status Tracking
Supplier Management
Task Management
Task Planning
Transaction History
Vendor Management
Visitor Management
Voice Mail
Web Traffic Reporting
Widgets
Work Order Management
Workflow Management
Learn moreCompare App
ACH Payment Processing
API
Accounting Management
Activity Tracking
Alerts / Escalation
Approval Process Control
Automatic Notifications
Availability Management
Billing & Invoicing
Budgeting
Check Processing
Client Portal
Credit Card Processing
Customizable Templates
Document Review
Document Storage
Electronic Payments
Email Notifications
Facility Scheduling
General Ledger
Instant Messaging
Invoice Management
Invoice Processing
Lead Assignment
Lead Capture
Lead Generation
Lead Management
Maintenance Scheduling
Metadata Management
Multi-Channel Marketing
Permission Management
Pipeline Management
Portfolio Management
Progress Tracking
Prospecting Tools
Purchase Order Management
Real Time Data
Receiving
Reminders
Remote Access
Reporting & Statistics
Request Assignment
Request Routing
SEO Management
Secure Login
Self Service Portal
Single Sign On
Status Tracking
Supplier Management
Task Management
Task Planning
Transaction History
Vendor Management
Visitor Management
Voice Mail
Web Traffic Reporting
Widgets
Work Order Management
Workflow Management
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting Management
Activity Tracking
Alerts / Escalation
Approval Process Control
Automatic Notifications
Availability Management
Billing & Invoicing
Budgeting
Check Processing
Client Portal
Credit Card Processing
Customizable Templates
Document Review
Document Storage
Electronic Payments
Email Notifications
Facility Scheduling
General Ledger
Instant Messaging
Invoice Management
Invoice Processing
Lead Assignment
Lead Capture
Lead Generation
Lead Management
Maintenance Scheduling
Metadata Management
Multi-Channel Marketing
Permission Management
Pipeline Management
Portfolio Management
Progress Tracking
Prospecting Tools
Purchase Order Management
Real Time Data
Receiving
Reminders
Remote Access
Reporting & Statistics
Request Assignment
Request Routing
SEO Management
Secure Login
Self Service Portal
Single Sign On
Status Tracking
Supplier Management
Task Management
Task Planning
Transaction History
Vendor Management
Visitor Management
Voice Mail
Web Traffic Reporting
Widgets
Work Order Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


53,511 reviews

Requires iOS 12.2 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


15,816 reviews

Entrata Feature Reviews

25 reviewers had the following to say about Entrata's features:

Anonymous
( company, 51-200 employees)

Excellent Intent

2018-03-08

Helpful in recording the resident's entire history with a property, from a holistic standpoint (everything is tracked).

Pros

This software assists in all aspects of property management, from leasing to accounting and resident management.

Cons

Updates aren't always intuitive - it can take time for new features to develop in a way that's natural to the property's processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 51-200 employees)

The "all in one" features and online leasing are great functions.

2018-02-22

Online leasing, customer/lead management.

Pros

Online leasing makes my job so much easier.

Cons

It is updates often (which is good) but you need to relearn many things often. The site often has many controls and features that can be disabled by the company admin and make it difficult to use all features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 5001-10000 employees)

Depends On Your Goals

2020-05-27

Overall Entrata attempts to consolidate functions and create a more seamless user interface and navigation, however this has been at the expense of having less powerful software (in relation to competitors).

Pros

Entrata has many small functions that come in handy, such as report styles, package management, and ease of assisting residents with their online ResidentPortal account.

Cons

There have been compatibility issues with various platforms from the resident's perspective, and things like the "leasing workflow" and synchronization with other property management software like Yardi presents many obstacles/inaccuracies, especially with certain formats of Yardi Voyager.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Quita Bussie

One Stop Shop of Property Management Software

2020-05-26

Overall Entrata is a great software and the best that I have used in my 7 years in property management.

Pros

From being able to post your available apartments on Craigslist to scanning Invoices and payments.

Cons

This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 201-500 employees)

Entrata

2019-12-03

We became much more efficient in our interactions with tenants.

Pros

It was very easy to collect rent payment and respond to tenant concerns

Cons

There were outages every now and again that made it difficult for us to communicate with prospective tenants.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Victoria Akers

It wants to be user-friendly but it fails with glitchy software

2018-03-19

Ease of management. I can view information pretty easily.

Pros

There's a lot of information available to work with.

Cons

Glitches. I have to put in a support ticket about once a month, which has vastly improved from the once a week in previous years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Maddie Wages

Entrata - Student Living

2019-05-21

I would definitely choose to use entrata over any other property management program.

Pros

I like Entrata mainly because of the dashboard. The dashboard makes it super convenient to see everything that needs to be done and any tasks that are outstanding.

Cons

I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik White

Best Software for Property Lead Management

2019-05-29

Top choice for lead management software and wish I could have it back so that I could stop wasting so much time with managing prospects.

Pros

Oh how I wish we did not make the switch to a different lead management software.

Cons

That the dispute with Yardi forced us to go with another lead management software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 501-1000 employees)

An industry standard in an industry with room to improve

2019-04-01

Considerably better than OneSite. There’s improvements I’d like to see, but I could comfortably recommend Entrata.

Pros

Entrata has a best-in-class user interface and works reasonably well with mobile devices.

Cons

Entrata would probably be near perfect for a conventional housing property manager. Student housing, however, is a little different. College students can create incredibly complex situations that Entrata doesn’t always easily conform to. Entrata might work the way you’d expect to, but students do not. In a perfect world, there would be more property manager input in the programming stage.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Krissy Vee

Access Entrada on the Go!

2019-10-22

I have used Entrata in the multifamily industry.

Pros

The best thing about Entrada that puts it above many other property management softwares available is its accessibility.

Cons

My biggest critique for Entrata would be to step up on their marketing game. What they have to offer is an incredible service, which I believe many more companies would benefit from. Unfortunately, most of the property managers I know use other software such as Yardi.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
G. Nixon

Entrada makes leasing and resident retention a breeze!

2018-08-10

Pros

Having a software program that makes connecting to residents and applicants is great for on-site management. You are able to email multiple residents and sort by building, property wide or balance due.

Cons

I wish there was a way to select the back button and go back to where you left off. For example, if I am sending a letter to apartment 220 and need to go back and select apartment 221, the system takes you back to apartment 100 and then you have to scroll down to where you left off. This becomes time consuming. Especially during lease audits.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alley Mitchell

Love entrata

2019-11-12

I have been using Entrata for over a year now - uploading invoices, processing payments and tracking follow up is very easy.

Pros

System is easy to use and very simple.

Cons

Sometimes it is hard to know which report will give you the information you need.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I like Entrata enough. It is a step up from previous programs

2018-02-07

Easy to manage residents

Pros

Love that the software is online. Feature integration is quick and easy

Cons

Frequent changes can sometimes remove great features to make other features work. Changes can also take away from ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Talia Talavera

Awesome Experience

2019-12-18

I highly recommend it to any staff dealing with on-site residents!

Pros

I like that it was esthetically pleasing and you can easily get the information you need.

Cons

I did not like the report options. pulling reports were way too confusing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Ostipow

Great Interface

2019-07-23

Overall a really nice product with a few reporting issues.

Pros

Attention was definitely paid to the user experience and making things intuitive to learn. Easy report pulling and email sending/tracking.

Cons

Conversion reports were not relational.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Eugene Madreperla

Switched from ResMan!

2019-11-12

The system is much more user friendly than our previously used software - it allows for our day-to-day operations to run consistently smooth.

Pros

Dashboard home screen allows us to track important activity + highlights action items.

Cons

Several glitches have come up, many including email issues (BCC recipients not receiving communication, residents unable to respond to email relay, etc.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Lydia Adams

User Friendly - One Stop System

2018-06-12

One stop shop for maintenance requests, voicemails, e-mails, and notices for residents.

Pros

It was easy to use, the click of a button and a lease was ready to go, and allows the property managers flexibility to manage the property.

Cons

Waiving fees can get tricky, sometimes the background processes takes longer than normal when screening international applicants, and it automatically adds late fees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 51-200 employees)

great software

2019-08-27

overall very pleasant experience and great people!

Pros

My favorite part are online leasing, the resident portal, and the level of customization and training resources

Cons

Reporting needs to be worked out more, its sometimes not easy to fix an issue or understand why something works the way it does.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tommy Langford

I have had good and bad experiences with entrata

2017-11-17

Pros

Very detailed and complex reporting system.

Cons

I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Primary software used for business

2017-12-11

Pros

Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features

Cons

Sometimes reports take an unnecessarily long time to generate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 51-200 employees)

Great experience so far

2018-10-17

We've saved a lot of money internally and team has been very supportive!

Pros

The best part is its user friendliness.. especially for leasing staff and residents, it is super easy to follow which reduces our training efforts when new employees join, and also makes it easier for residents to keep in touch via res portal

Cons

The issue is that because it's still new, there are bugs in the system - for example reports not being generated in enough unique combinations of factors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Collard

Great software for managing apartments. The learning curve is great for new staff.

2017-07-19

Those in the housing rental industry, usually apartments bigger than 20 - 30 units.

Pros

Leasing dashboard and workflow is great for tracking and following up on leads.

Cons

While the upgrades are great, sometimes the upgrade breaks something in the system, and a feature might not work for a day or two.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nichole Hung

I use Entrata everyday for work!

2018-03-08

Pros

It is easy to find any reports you need on this program.

Cons

I dislike the updates that Entrata creates. Entrata will remove vital aspects of the program that benefit your company because they are trying to be more innovative and consequently it creates more work for the user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Molly Blazier

Best in the Biz

2019-07-23

It's so easy to use!

Pros

Easy to use, combining different software concepts into 1.

Cons

I wish there was an easier way to review someone's total billing for any status than going into the tab for Scheduled Charges

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Whitnee Allen

Difficult, unorganized, glitchy.

2017-11-08

Pros

I like that the company is making an effort to update the system to be most efficient and increasing their customer service.

Cons

I do not like that it is complicated to accomplish something. there are many steps that need to be taked to accoomplish posting a rent payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more