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Textline
5
149
4
19
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based plug-and-play text messaging software
Table of Contents
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Textline - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Textline overview
What is Textline?
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.
Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Announcements and Messaging
Ease of Use
Email and Text
Bugs and Issues
Textline’s user interface
Textline pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
5.0
Reviews sentiment
What do users say about Textline?
Really thanks!I made the payment in Sep, [sensitive content hidden] started to help me integrate Textline into Zendesk,we have several brands in our company, so we need the different numbers on Textline to be associated with different brands in the Zendesk ticket, [sensitive content hidden] helped me to submit my request to the support team and help me to have it done!For now, we are officially using this app now, really have a great experience!!!
Select to learn more
Who uses Textline?
Based on 168 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Textline's key features
Most critical features, based on insights from Textline users:
All Textline features
Features rating:
Textline alternatives
Textline
Starting from
No pricing info
Project Broadcast
Starting from
7
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Starting from
8.99
SlickText
Starting from
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Per month
Textline pricing
Pricing plans
Pricing details:
Essentials
No pricing info
Features included:
- Announcements
- Automations
- Scheduled Messages
- Webchat
- NPS And CSAT Surveys
- Domain Claiming
- Admin And Agent Roles
- Custom Contact Fields
- Teams
- Multi-Factor Authentication (MFA)
- Consent Webforms
- HIPAA-Compatible
- Sensitive Data Redaction
- Conversation History (3 Years)
- Basic Support
- Standard Integrations
- API And Webhooks
- Chrome Extension
Pro
No pricing info
Features included:
- Routes
- Timer Automations
- Custom Surveys
- Smart SMS
- Unlimited Conversation History
- Unified Inbox
- Dispositions
- Custom Agent Roles
- Salesforce Integration
- Priority Support With Dedicated Customer Success Manager
Enterprise
No pricing info
Features included:
- Flexible Implementation
- Advanced Security Features
- Personalized Account Plans
- All Features From Pro Plan
User opinions about Textline price and value
Value for money rating:
To see what individual users think of Textline's price and value, check out the review snippets below.
Lisa y.
leader
Kelly G.
Keep texting
Textline integrations (19)
Integrations rated by users
We looked at 168 user reviews to identify which products are mentioned as Textline integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Para conectar mi campaña de Meta. y asi poder captar leads”
“We use Zapier to connect our boards and automate some of our projects.”
Ezequiel G.
Administrador de empresas
Integration rating: 5.0 (1)
Textline customer support
What do users say about Textline customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Textline customer support.
Widely noted by reviewers, Textline’s customer support is extremely responsive, often replying within minutes to user inquiries.
A significant portion of users highlight the team’s friendly, knowledgeable, and patient approach when resolving issues or answering questions.
Frequently reported by users, support staff assist with onboarding, integrations, and workflow customization, making setup smooth and effective.
Common user feedback praises the availability and helpfulness of support, with many mentioning that issues are solved quickly and efficiently.
Support options
Training options
To see what individual users say about Textline's customer support, check out the review snippets below.
“Textline has great value in its adaptability with many business, and their stellar customer support team.”
Hector M.
Operations Manager
“Really thanks!I made the payment in Sep, [sensitive content hidden] started to help me integrate Textline into Zendesk,we have several brands in our company, so we need the different numbers on Textline to be associated with different brands in the Zendesk ticket, [sensitive content hidden] helped me to submit my request to the support team and help me to have it done!For now, we are officially using this app now, really have a great experience!!!”
Lisa y.
leader
“Not being able to see if a customer had read my messages.”
Charlie C.
Wellness Team Lead
“The biggest con is the price you pay for users and then text charges above and beyond the basics.”
Jill F.
Office manager
Textline FAQs
Q. Does Textline support mobile devices?
Textline supports the following devices:
iPad, iPhone, Android
Q. What level of support does Textline offer?
Textline offers the following support options:
Email/Help Desk, Knowledge Base, Chat
