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Tidio
5
467
4
101
3
15
2
2
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
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Tidio - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Tidio overview
Based on 590 verified user reviews
What is Tidio?
Tidio is a customer support solution offering key features such as chatbot functionality, customer support tools, live chat, real-time consumer-facing chat, and chat transcripts/history, among others.
Who uses Tidio?
Reviews for Tidio come from a wide variety of industries, including information technology and services (10% of reviewers), retail (7%), and marketing and advertising (6%). The most frequent use case for Tidio cited by reviewers is live chat (73% of reviewers).
What do users say about Tidio pricing?
Reviewers appreciate Tidio’s generous free plan and scalable pricing, which they say suits small businesses well. Some users report that advanced features are costly, and they feel recent price increases and confusing pricing models reduce accessibility.
What are the most popular integrations for Tidio?
The Tidio integration most frequently cited by reviewers is WordPress, a website builder product rated 4.8 out of 5 for its integration with Tidio.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Integrations
Pricing
Automation
Bugs and Issues
Tidio’s user interface
Tidio pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Tidio?
Tidio is a customer support solution offering key features such as chatbot functionality, customer support tools, live chat, real-time consumer-facing chat, and chat transcripts/history, among others.
Select to learn more
Who uses Tidio?
Based on 590 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Tidio's key features
GetApp's analysis of 55 verified user reviews collected between July 2021 and April 2024 identifies Tidio's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Tidio's real-time consumer-facing chat for its ability to facilitate immediate responses to customer inquiries, which helps in capturing leads and increasing sales. They find it valuable for providing quick customer support and enhancing user engagement. Users report that the notification settings are clear and customizable, and they can set up service hours with automated messages. They also mention the convenience of using the mobile app for on-the-go communication and the overall ease of use and fast operation of the chat capability. Of the 31 Tidio users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 87% rated this feature as important or highly important.
Reviewers highlight Tidio's transcripts/chat history feature as a useful tool for tracking and analyzing past customer interactions. They appreciate being able to access and review previous conversations to improve customer service and follow up with clients. Users find it convenient to archive interactions and suggest that it would be beneficial for customers to receive email transcripts. They also mention the ease of accessing chat history for quality assurance and ensuring no important details are missed. Of the 18 Tidio users who gave detailed accounts of their use of Transcripts/Chat History, 83% rated this feature as important or highly important.
All Tidio features
Features rating:
Tidio alternatives
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Starting from
24.17
Per month
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/user
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Starting from
25
/user
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Starting from
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Tidio pricing
Pricing plans
Pricing details:
User opinions about Tidio price and value
Value for money rating:
To see what individual users think of Tidio's price and value, check out the review snippets below.
Monika D.
Software Engineer
KRISANPAL S.
Digital Marketing Executive
Tidio integrations (44)
Integrations rated by users
We looked at 590 user reviews to identify which products are mentioned as Tidio integrations and how users feel about them.
Integration rating: 4.9 (31)
“We have just built a new Wordpress website and will be launching this week, so seamless flow between the new website and chat is necessary.”
Melissa H.
Director of Marketing
Integration rating: 5.0 (15)
“This is what we use for our front end”
Alex W.
Founder
Integration rating: 4.9 (9)
“Customers and administrators alike expect prompt notifications and Mailgun does that at a fraction of the cost of their competitors. I wish all our eCommerce clients would use Mailgun!”
“Turn any site into a shop in minutes”
Benjamin W.
Lead Engineer and General Manager
Integration rating: 4.9 (9)
“The integration with Mailchimp is important because it allows you to automatically collect and manage email subscribers from your website, making it easier to run email marketing campaigns, send updates, and stay connected with customers without manu”
Nikole C.
permit tech
Integration rating: 4.9 (8)
Integration rating: 4.9 (8)
“The integration with Google Analytics 360 is important because it provides detailed insights into website traffic, user behavior, and conversions, helping you make data-driven decisions to improve performance and marketing.”
Nikole C.
permit tech
Tidio customer support
What do users say about Tidio customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Tidio customer support.
Widely noted by reviewers, Tidio's customer support is highly responsive and resolves issues quickly and professionally.
A portion of users highlight 24/7 support availability and the ease of reaching the team whenever help is needed.
Multiple users appreciate the friendly, knowledgeable support staff and the helpful guidance provided during setup or troubleshooting.
A limited number of users report inconsistent response times, unprofessional interactions, or lack of follow-up from the support team.
Support options
Training options
To see what individual users say about Tidio's customer support, check out the review snippets below.
“It’s helped our support team scale without sacrificing quality, and customers get what they need quicker than ever.”
Brady P.
Director of Customer Support
“Customer support is very quick, they help us solve our problems within less time.”
Akash N.
Software Developer Intern
“I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team.”
Calvin J.
Marketer
Tidio FAQs
Q. What is Tidio used for?
Tidio is a cloud-based customer support software suite featuring a live chat, help desk ticketing, chatbot automation, and a powerful conversational AI agent. Over 300,000 companies in ecommerce, tech, and service industries use Tidio to deliver faster support, simplify team workflows, and increase sales. With Tidio, your team can connect with customers instantly via live chat, set up automated responses to common questions using Flows (rule-based bots), and manage conversations from multiple channels—email, Messenger, Instagram, WhatsApp—all in a single view. At the center of it all is Lyro, Tidio’s conversational AI agent for customer service that resolves up to 64% of repetitive customer issues on its own. Lyro instantly learns from your help content to give fast, accurate, and on-brand answers—without inventing information or needing manual setup. Tidio helps businesses scale support and improve revenue. Fewer missed chats, faster responses, and more time for agents to handle what matters most. Try it free—your first 50 AI-powered chats with Lyro are on the house. No credit card required.
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
iPad, Android, iPhone
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, FAQs/Forum
