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Aircall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer communications platform
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Aircall - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Aircall overview
Based on 458 verified user reviews
What is Aircall?
Reviews for Aircall come from a wide variety of industries, including computer software (11% of reviewers), information technology and services (8%), and internet (8%). The most frequent use case for Aircall cited by reviewers is call center operations (47% of reviewers).
What do users say about Aircall pricing?
Some users say Aircall provides valuable features at a reasonable price, and some reviewers find the pricing easy to understand and appreciate essential functionalities included. However, some users report high per-user costs and expensive add-ons, and some reviewers feel recent price increases reduce competitiveness.
What are the most popular integrations for Aircall?
The Aircall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.6 out of 5 for its integration with Aircall) and Salesforce Sales Cloud (a CRM product, 4.4).
Starting price
per month
Pros & Cons
Call Management
Pricing
Features
Call Handling
Billing Issues
Unreliable call management experience
Aircall’s user interface
Aircall pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.1
Ease of use
4.5
Customer support
4.1
Reviews sentiment
What do users say about Aircall?
Reviews for Aircall come from a wide variety of industries, including computer software (11% of reviewers), information technology and services (8%), and internet (8%). The most frequent use case for Aircall cited by reviewers is call center operations (47% of reviewers).
Select to learn more
Who uses Aircall?
Based on 458 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Aircall's key features
Most critical features, based on insights from Aircall users:
All Aircall features
Features rating:
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Aircall pricing
Pricing plans
Pricing details:
Custom
No pricing info
Features included:
- Access to API Developer Support
- Advanced Analytics and Reporting
- Call Tagging & Dispositioning
- Custom Analytics
- Custom Onboarding
- Dedicated Account Manager
- Live Call Monitoring
- Phone Support
- Salesforce Integration
- Service-Level Agreement (SLA)
- Unlimited Outbound Calls*
User opinions about Aircall price and value
Value for money rating:
Of 32 reviews that provide robust commentary on Aircall's price and value, 53% mention it in a positive light.
Users think Aircall offers valuable features at a reasonable or affordable price, especially compared to some enterprise-level solutions. Some reviewers find the pricing easy to understand and appreciate the inclusion of essential functionalities without extra cost. Reviewers appreciate the ease of setup and integration as part of the value. However, some users report that the cost per user is high and that add-ons, such as advanced analytics, increase the overall price. Some reviewers feel recent price increases make Aircall less competitive, and a few indicate dissatisfaction with pricing transparency and contract terms.
, and
To see what individual users think of Aircall's cost and value, check out the review excerpts below.
Aircall integrations (163)
Integrations rated by users
We looked at 458 user reviews to identify which products are mentioned as Aircall integrations and how users feel about them.
Integration rating: 4.8 (5)
“Every Aircall call gets registered in Pipedrive (with a link to the call recording). Calls can be automatically linked to Pipedrive persons, companies and deals. There is also contact syncing between Aircall and Pipedrive, it doesn't always work perfectly so we built a no-code scenario in Make to improve our contact base syncing. Aircall recently released the V2 of their Pipedrive integration, which includes text messages syncing, but I haven't used it yet. ”
“for us to be able to track the sales process, and sales performance, the program has to log the calls into our CRM. We get all the information about the client and the salesperson in those call recordings.”
Laurène W.
Head of Customer Success
Integration rating: 4.8 (4)
“It allows centralized tracking with the ability to update notes after calls or contact is made. ”
“The integration with Salesforce is important so we can view call data without leaving our CRM.”
Lennie G.
Sales Development Representative
Integration rating: 5.0 (3)
“We created several scenarios using the Aircall app in Make, mostly for contact syncing. Aircall API is pretty easy and reliable in Make. It allows us to have our entire customer base synced between our tools (internal database, call management software, CRM, helpdesk...) and know immediately who is calling. ”
“Aircall's integration with Make is vital for our org's ability to tailor Aircall's call routing to meet our needs. Integration was very easy to set up and implement. ”
Laurène W.
Head of Customer Success
Integration rating: 4.2 (18)
“It allowed for sales to work efficiently, calling directly from within HubSpot”
Sean N.
Marketing Director
Integration rating: 4.0 (1)
“Every Aircall call gets registered as a Help Scout conversation (with a link to the call recording). Call notes are also synced. We can then merge email and call conversations if necessary. There is also contact syncing between Aircall and Help Scout, it doesn't always work perfectly so we built a no-code scenario in Make to improve our contact base syncing. ”
Laurène W.
Head of Customer Success
Integration rating: 3.7 (3)
Integration rating: 2.5 (2)
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Aircall customer support
What do users say about Aircall customer support?
Customer support rating:
We analyzed 66 verified user reviews to identify positive and negative aspects of Aircall customer support.
A number of users highlight Aircall's fast and responsive customer support, often resolving issues within a day.
Multiple users appreciate the friendly, knowledgeable, and approachable support team, making it easy to get help when needed.
A minority of users report slow response times from support, sometimes waiting days for answers or issue resolution.
A small group of reviewers mention unhelpful or confusing support, especially with billing issues and basic account changes.
Support options
Training options
To see what individual users say about Aircall's customer support, check out the review snippets below.
“Their support is also top notch; any time I'm experiencing an issue, their support team quickly delivers an answer/solution within 1 business day.”
Jesse G.
Technical Operations Manager
“Customer support response time is very short and I am really satisfied because of the solution to my problems. ”
Ronald A.
Excellence Associate
“The support could be a bit faster, I have a rep who has been getting calls even though she has herself toggled to the 'unavailable' state, and I submitted a support ticket on her behalf - haven't heard back in three days.”
Becky J.
Director of Customer Happiness
Aircall FAQs
Aircall has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Aircall used for?
Aircall is an AI powered customer communications platform that unifies voice, messaging and intelligence across channels. It functions as a cloud based phone system and customer intelligence hub for organisations of all sizes. The solution supports teams in sales, customer support and operations and operates without additional hardware. The system provides comprehensive call management features including call routing, forwarding, interactive voice response, queuing and transfers within a shared inbox environment. Monitoring capabilities include live listening, whispering and barging. The solution offers automatic and on demand call recording, voicemail transcription and voicemail sharing. Team collaboration is facilitated through shared call activity, internal notes and tagging. The platform delivers real time analytics through dashboards that track call activity and performance metrics with customizable reporting options. AI Voice Agents autonomously handle and qualify inbound calls at any time. AI Assist provides conversation intelligence for call preparation and follow up workflows. The unified hub also supports WhatsApp messaging alongside voice and text interactions. Aircall integrates with various business applications including CRM and helpdesk systems as well as productivity platforms and e commerce solutions. The solution offers local and toll free numbers across countries with support for number porting and global coverage. Mobile and desktop applications enable seamless device switching. Scalability features allow flexible user management and custom workflows automate repetitive tasks. Security and compliance measures include data encryption and GDPR alignment. Multi language support, call scheduling and call blocking capabilities address diverse business requirements.
Q. What are the benefits of using Aircall?
Q. What languages does Aircall support?
Aircall supports the following languages:
English, French, German, Italian, Norwegian (Bokmal), Spanish
Q. Does Aircall support mobile devices?
Aircall supports the following devices:
Android, iPhone
Q. Does Aircall offer an API?
Yes, Aircall has an API available for use.
Q. What level of support does Aircall offer?
Aircall offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
