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Top Rated Call Recording Software with Call Routing in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Call routing ensures calls reach the appropriate agent or department efficiently, reducing missed calls and improving customer service. It enables remote work, quick transfers, and accurate tracking of call origins. Our reviewers in call recording software rated this feature as important.

3 Best Call Recording Software with Call Routing

  • Aircall
  • 3CX
  • RingEX - Highest rated for call routing

See other top Call Recording products with call routing

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the call recording software category. They also needed to have sufficient reviews about call routing, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for call routing based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Aircall logo

Aircall

4.2
(458)
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User insights about the call routing feature

Reviewers indicate that Aircall's call routing is generally easy to set up and manage, with a user-friendly interface. They appreciate the auto-routing for teams and the ability to program special extensions for different departments. Users report that it works well for expanding into new territories and transferring calls to external numbers. However, some users experience issues with calls not ringing through and cell numbers getting erased, which can be frustrating.
“Depending on the complexity of call routing necessary, the native AirCall call routing is easy to set up an manage from the AirCall UI; everything is point and click and easily managed. More complex routing might require an external tool or development to accomplish. ”
JC

Jared C.

Business Data Analyst

“We programed special extensions for each department (Sales extensions 100 - 199, Customer Service extensions 200-299, etc...) and that worked beautifully for us.”
NS

Nathalie S.

Inside Sales

Call Recording key features coverage

Aircall offers 4 out of the 5 key features for Call Recording software identified by reviewers:

Call Transcription
Recording4.7
Call Center Management4.2
Call Monitoring4.4
On-Demand Recording4.7

Pros and cons based on 458 verified reviews

54% of users rated Aircall 5 out of 5 stars, while 8% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 458 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced performance tracking

Comprehensive call recording features

Cons:

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$40 flat rate/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

3CX logo

3CX

4.4
(464)
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User insights about the call routing feature

Reviewers appreciate 3CX's call routing capabilities for their ease of use and deployment. They find it valuable for managing call flows, especially during out-of-office hours, and for ensuring calls reach the correct person quickly. Users report that it helps maintain privacy by masking personal numbers and allows seamless contact with students and parents. However, some mention that setting it up can require extra effort and transferring or parking calls can be clumsy.
“This is the genius feature. I can contact parents without them having my cell number. The receiver sees my number as it is coming from my school building and not my personal number. This allows me to contact parents at home if I need to do so.”
JL

Jessica L.

Teacher

“This function assists us greatly in managing call flows, as well as out of office/out of business hours flows and expectations. ”
AM

Andrew M.

Technical Support

Call Recording key features coverage

3CX offers 4 out of the 5 key features for Call Recording software identified by reviewers:

Call Transcription
Recording4.7
Call Center Management4.3
Call Monitoring4.0
On-Demand Recording4.0

Pros and cons based on 464 verified reviews

60% of users rated 3CX 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 464 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Versatile PBX solutions

Unified corporate communication

Cons:

Frequent technical issues

See pros and cons details

Pricing

Starting price:$350 flat rate/per year|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

RingEX logo
4.2
(1.2K)

User insights about the call routing feature

Users find RingEX's call routing helpful for directing calls to the right employees and staying connected with clients. They report that it is easy to set up and use, with straightforward programming and an effective admin interface. Reviewers appreciate the ability to transfer calls between extensions and forward them to cell phones. However, some users experience a learning curve and occasional dropped calls. They also mention that the system could be simpler for new users.
“This is an essential piece of our utilization of Ring Central. Makes it easy to transfer between extensions regardless of location on the map. It also has features to forward to an "extention" to have it ring to your cell phone which has been a huge help for us. ”
HM

Haley M.

Admin & Data Assistant

“Calls are routed from office to mobile to voice mail, this helps us to stay connected with our clients and internal team all time.”
Verified reviewer profile picture

Amin L.

Digital Strategist

Call Recording key features coverage

RingEX offers 4 out of the 5 key features for Call Recording software identified by reviewers:

Call Transcription
Recording4.7
Call Center Management4.5
Call Monitoring4.4
On-Demand Recording4.4

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Call Recording Software with Call Routing in 2026

Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Zoom Phone logo

Zoom Phone

Cloud-based business phone system

visit website
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound phone communications. Key features of our managed VoIP services include team collaboration, call queue management, conference calling, voicemail, number porting, reporting, and more!

Read more about Intulse

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
CTM logo

CTM

Category Leaders

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
JustCall logo

JustCall

AI-Powered Customer Communication for Sales & Support Teams

visit website
Effortlessly record, manage, and organize calls with real-time controls, compliance features, AI summaries, and CRM integration.

Read more about JustCall

Users also considered
Weave logo

Weave

Category Leaders

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
LiveAgent logo

TitanHQ and Redstor powered by CyberSentriq

LiveAgent is an extensive call recording solution that allows businesses to manage inbound and outbound calls and customer interactions via phone, live chat, and social media. It helps agents create amazing contact center experiences.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

Record inbound and outbound calls, pause/resume live call recordings and listen to past call recordings at any time to ensure compliance with quality standards.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

Increase productivity and reach more potential customers with the ChaseData Corp dialer software for call centers, sales and telemarketing solutions.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

#1 FREE online CRM with call recording. Over 12 million businesses use Bitrix24 as their cloud PBX and CRM.

Read more about Bitrix24

Users also considered
800.com logo
Category Leaders

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Clari Copilot logo

Conversation intelligence tool for growing sales teams

Wingman is a call recording software that packs a punch. It uses the power of AI to automatically record and transcribe every video and audio call on your calendar. It assists sales reps in taking better notes and summarise calls by allowing them to bookmark key moments during the live call.

Read more about Clari Copilot

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered

Key features for Call Recording software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Transcription: Users find transcriptions helpful for capturing key details, creating summaries, and focusing on conversations without notetaking. Accuracy and searchability are often highlighted. 95% of reviewers rated this feature as important or highly important.
  • Recording: Reviewers value recordings for performance analysis, training, and future reference. Features like timestamps, easy access, and clear audio are frequently mentioned. 95% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers highlight the importance of managing call flows, monitoring performance, and real-time adjustments. Features supporting team oversight and reporting are valued. 91% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Users emphasize the significance of call monitoring for training, quality assurance, and real-time support. Features like whisper, barge-in, and screen view are appreciated. 89% of reviewers rated this feature as important or highly important.
  • On-Demand Recording: Reviewers find on-demand recording useful for capturing unscheduled calls, immediate review, and sharing. Flexibility and ease of use are key points. 83% of reviewers rated this feature as important or highly important.