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Top Rated Call Recording Software with Call routing

Last updated: May 2026

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Why is call routing important for call recording software?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Call routing ensures calls reach the appropriate agent or department efficiently, reducing missed calls and improving customer service. It enables remote work, quick transfers, and accurate tracking of call origins. Our reviewers in call recording software rated this feature as important.

What do verified reviews highlight about key features of call recording software?

Call Transcription: Users find transcriptions helpful for capturing key details, creating summaries, and focusing on conversations without notetaking. Accuracy and searchability are often highlighted. 95% of reviewers rated this feature as important or highly important.
Recording: Reviewers value recordings for performance analysis, training, and future reference. Features like timestamps, easy access, and clear audio are frequently mentioned. 95% of reviewers rated this feature as important or highly important.
Call Center Management: Reviewers highlight the importance of managing call flows, monitoring performance, and real-time adjustments. Features supporting team oversight and reporting are valued. 91% of reviewers rated this feature as important or highly important.
Call Monitoring: Users emphasize the significance of call monitoring for training, quality assurance, and real-time support. Features like whisper, barge-in, and screen view are appreciated. 89% of reviewers rated this feature as important or highly important.
On-Demand Recording: Reviewers find on-demand recording useful for capturing unscheduled calls, immediate review, and sharing. Flexibility and ease of use are key points. 83% of reviewers rated this feature as important or highly important.