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Cloud Communication Platform Software with Monitoring (2026)

Last updated: April 2026

Cloud Communication Platform Software Key Features

    Based on 588 user opinions, we identified 6 features that are important for any product in Cloud Communication Platform Software

  • Mobile Access

    Access software remotely via mobile devices

    Average user rating

    4.7

  • Call Routing

    Sends voice calls to a specific queue based on predetermined criteria

    Average user rating

    4.6

  • Communication Management

    Manage and track all internal and external communication conducted via calls, email, text, or chat

    Average user rating

    4.6

  • File Sharing

    Public or private sharing of digital files such as documents, audio/video, images, and more

    Average user rating

    4.7

  • Alerts/Notifications

    Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

    Average user rating

    4.5

  • API

    Application programming interface that allows for integration with other systems/databases

    Average user rating

    4.6
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

88 software options

Google Workspace logo

Collaboration application suite for teams

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Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

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Zoom Workplace logo

Zoom is an all-in-one collaboration platform

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With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

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Webex Suite logo
Category Leaders

One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

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LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

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Users also considered
Wrike logo

AI powered workflow management platform

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Wrike is a cloud communication platform used by 20,000+ companies worldwide. Features include a live editor, custom fields, @mentions, proofing tools, and more than 400 app integrations to choose from. Try Wrike to boost team communication and take the pain out of remote working.

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Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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Users also considered
GoTo Connect logo
Category Leaders

The first-ever truly unified voice and video solution.

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GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Users also considered
Bitrix24 logo
Category Leaders

All in one business management workspace

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Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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Users also considered
3CX logo
Category Leaders

Web & mobile-based (Android, iOS) communications system.

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3CX is an open standards Cloud Communications Platform offering complete Unified Communications, out of the box. Suitable for any business size or industry, 3CX can accommodate your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.

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Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

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Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

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Users also considered
Telnyx Suite logo

All-in-one communications platform & API

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Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

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Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

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Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

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Users also considered
Aircall logo

AI powered customer communications platform

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he cloud call center software trusted by teams everywhere. Set up a cloud-based call center and integrate with your CRM & Helpdesk software in minutes.

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Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

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CloudTalk is a top-tier cloud communication platform. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for scaling businesses. Try a FREE 14-day trial.

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Users also considered
Avochato logo

SMS texting and live chat for sales, support & ops teams

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Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

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Users also considered
Squaretalk logo

All-in-one contact center platform for sales automation

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Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

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Users also considered
Acefone logo
Category Leaders

VoIP Phone Service trusted by modern businesses

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Acefone’s telephony systems bring an entire suite of cloud communication services— from VoIP-based telephony to contact center solutions. Get 65+ features like call routing, call recording and auto-attendants and work on the go, anytime, anywhere. Start your 14-day FREE trial today.

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Users also considered
LoopUp logo

Premium remote meeting solution

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LoopUp simplifies global Microsoft Teams telephony for multinationals, providing phone numbers and cloud PSTN replacement in 100+ countries. A single, fully managed solution replaces multiple carriers, covering design, deployment, and support worldwide.

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Users also considered
ZIWO logo

API Based cloud contact center software with CRM Integration

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Cloud Based Contact Center Software. Stellar features to maximize your call center performance & let your business thrive. Full API Based with Readymade CRM Plugins. Virtual phone numbers in any country

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Users also considered
Bandwidth logo

Coding APIs for adding telephony, SMS & 911 calling to apps

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Bandwidth offers a suite of API products for businesses and developers wanting to add voice calling, secured 2FA text messaging (SMS), MMS or 9-1-1 emergency call connectivity to software and applications, while also accessing SIP trunking, routing, address verification and number porting services

Read more about Bandwidth

Users also considered
JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

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JustCall is an AI-powered cloud-based communication platform that helps sales and support teams connect with customers across voice, SMS, email, and WhatsApp.

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Users also considered
Kavkom logo

Predictive dialer and telephony software for telemarketers

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Kavkom Predictive Dialer is designed to help businesses automate dialing and routing of calls to live agents. The application enables supervisors to manage and optimize prospecting, sales, and recruitment campaigns, track the productivity of agents, and provide access to specific agents to view information about leads or campaigns.

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Users also considered
uContact logo

Beautiful Contact Center Solution - Omnichannel - All in One

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uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers.

Key features:
- True All in One
- Omnichannel: Email, SMS, Web Chat, Facebook, Twitter.
- IVR
- Gamification
- Recording
- WFM

Read more about uContact

Users also considered
VoIPstudio logo

VoIPstudio: the no-hassle VoIP phone service for business

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VoIPstudio is a VoIP phone service designed to enable flexible communication within companies including features for call transfer, conferencing & hot desking

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Users also considered
Zenvia logo
Category Leaders

AI for customer service to sell more and serve better

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Zenvia Customer Cloud: the Complete AI for your customer journey.
Optimize campaigns, centralize sales operations, and accelerate post-sale service in a single solution.

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Users also considered