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Cloud PBX Software with Live Chat (2026)

Last updated: April 2026

Cloud PBX Software Key Features

    Based on 295 user opinions, we identified 6 features that are important for any product in Cloud PBX Software

  • Call Routing

    Sends voice calls to a specific queue based on predetermined criteria

    Average user rating

    4.6

  • Mobile Access

    Access software remotely via mobile devices

    Average user rating

    4.6

  • Voice Mail

    Computer-based system that allows users to send and receive voice messages

    Average user rating

    4.8

  • Call Recording

    Record the audio of phone conversations for quality assurance purposes

    Average user rating

    4.5

  • Communication Management

    Manage and track all internal and external communication conducted via calls, email, text, or chat

    Average user rating

    4.5

  • Call Center Management

    Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

    Average user rating

    4.6
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User rating

59 software options

Webex Suite logo
Category Leaders

One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

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LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a cloud-based, full-service call center system, allowing you to communicate with customers across multiple channels. Features like call centralization, VoIP, and SIP trunks help improve your customer relations and increase sales.

Start with a 30-day free trial, no credit card needed.

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Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

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VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

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Nextiva logo

AI-enabled solution to streamline business communication

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AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

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GoTo Connect logo

The first-ever truly unified voice and video solution.

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GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

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Boost your call center with DialedIn's voice, video and messaging Cloud PBX solution featuring intelligent routing and CRM integration.

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Bitrix24 logo
Category Leaders

All in one business management workspace

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Bitrix24 is a cloud PBX, call center and CRM in one! Trusted by 12 million businesses it's available in cloud and on-premises. Inbound, outbound, SMS, multilevel IVR, call routing and more.

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3CX logo
Category Leaders

Web & mobile-based (Android, iOS) communications system.

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3CX is an open standards Cloud PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. Video conferencing, live chat, mobile apps & advanced contact center features are all included at a fraction of the cost.

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Squaretalk logo

All-in-one contact center platform for sales automation

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Squaretalk is a powerful and versatile communications platform providing Cloud PBX with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Leverage CTI with Zoho, Salesforce, or other popular CRMs with our native integrations or custom API.

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RingCX logo

AI-powered contact center

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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MiVoice Business Solution logo

AI-powered communications solutions for all industries

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MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

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ZIWO logo

API Based cloud contact center software with CRM Integration

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Cloud Based Contact Center Software. Stellar features to maximize your call center performance & let your business thrive. Full API Based with Readymade CRM Plugins. Virtual phone numbers in any country

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8x8 Work logo
Category Leaders

Integrated contact center, voice, chat, video, and APIs

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8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

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JivoChat logo
Category Leaders

Live chat with agent apps for iOS & Android

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JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more

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OnSIP logo

Cloud-based softphone and voicemail platform

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OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to manage call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

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Dialshree logo
Category Leaders

Cloud-based contact center solution

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DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

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AVOXI logo

Hosted business phone system and call center solution

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AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.

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RingByName logo
Category Leaders

VoIP solution to streamline client communication

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RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple locations. Features include a virtual receptionist, real-time activity tracking, call routing, three-way calling, single sign-on (SSO), and reporting.

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Spoke Phone logo

Great customer conversations anywhere, on any device.

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Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.

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VoIPstudio logo

VoIPstudio: the no-hassle VoIP phone service for business

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High-quality Cloud PBX designed for small and medium-sized businesses. + 40 advanced features: Conferencing, Call Forwarding, Call Recording, IVR, Integrations, etc. Get a number instantly, anywhere in the world, or port your own. Perfect for working from home or team collaboration. 24/7 support.

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Channels logo

Power up your customer service

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The only app you need to power up your customer service! Designed to help your business grow and keep your customers satisfied.

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MAXvoice logo

Communication tool that connects teams via voice calling

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MAXvoice is a cloud-based communication platform that lets businesses use voice calling and group chat to connect with customers, partners, vendors, support resources, and co-workers across multiple locations.

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VirtualPBX logo

Trusted VoIP for any office, anywhere.

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Get Unlimited Minutes, Text Messaging, and a VoIP Device for $18/mo***** Save up to 80% off business VoIP today!

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HoduPBX logo

VoIP and communication management system

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HoduPBX is a VoIP communication system tailored for global businesses that provides various features including auto attendant, call monitoring, call routing, and real-time analytics and reporting, and more. Furthermore, it integrates with various CRM systems and supports a range of hardware devices.

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