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Softphone Software For Cloud Phone Systems (2026)

Last updated: March 2026

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Key features of Softphone Software For Cloud Phone Systems (2026)

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Users find the connection reliable and easy to set up, ensuring clear call quality and minimal disruptions. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers appreciate the ability to easily route and transfer calls, facilitating efficient communication within teams. 88% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users value the convenience of accessing the service via mobile apps, allowing remote work and on-the-go connectivity. 85% of reviewers rated this feature as important or highly important.
  • Caller ID: Reviewers highlight the importance of accurate caller ID for identifying callers and improving customer engagement. 83% of reviewers rated this feature as important or highly important.
  • Call Logging: Users find call logging essential for tracking performance, monitoring calls, and integrating with CRM systems. 82% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers benefit from clear call recordings for training, quality assurance, and resolving client issues. 78% of reviewers rated this feature as important or highly important.
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25 software options

LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a help desk software with modern softphone technology. It helps businesses manage inbound and outbound calls with unlimited calling and other softphone features. LiveAgent is a leader in delivering seamless customer experiences.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

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Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

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RingEX logo

RingEX - AI meets trusted communications

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Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

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GoTo Connect logo
Category Leaders

The first-ever truly unified voice and video solution.

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GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

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Bitrix24 logo

All in one business management workspace

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Bitrix24 #1 FREE softphone, business VoIP system, automatic dialer and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

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3CX logo
Category Leaders

Web & mobile-based (Android, iOS) communications system.

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Handle your calls, check colleagues’ status, answer messages and video call, all from one central location. With the 3CX web client you can do all that and more, whether you are in the office or on the road. With the 3CX web client will all you need is your web browser!

Read more about 3CX

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Grasshopper logo

Turn the World Into Your Office

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Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Read more about Grasshopper

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CloudTalk logo
Category Leaders

Cloud-based call center software for sales and support teams

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CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

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Squaretalk logo
Category Leaders

All-in-one contact center platform for sales automation

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Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

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Acefone logo
Category Leaders

VoIP Phone Service trusted by modern businesses

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Ace your business communications and collaborations like never before with Acefone’s dynamic softphone solution. Experience uninterrupted HD calling, 100% scalability and free number porting. Special offer: Get unlimited calling at just $12.99/user/month

Read more about Acefone

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RingCX logo
Category Leaders

AI-powered contact center

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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JustCall logo
Category Leaders

AI-Powered Customer Communication for Sales & Support Teams

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JustCall is a modern Softphone for fast-growing teams. Make, receive, distribute and track phone calls and SMS from any device

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OnSIP logo
Category Leaders

Cloud-based softphone and voicemail platform

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OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to manage call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

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AVOXI logo

Hosted business phone system and call center solution

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AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.

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Ultatel Cloud Business Phone System logo
Category Leaders

ULTATEL | Phone and Teleommunication Solutions For Business

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ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

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Zoho Voice logo

Cloud-based business phone for SMB sales and support teams

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Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

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CloudCall logo

Advanced, cloud-based computer telephony integration

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CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe.

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Ubefone logo

Cloud communication software

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Ubefone is made in France and is a cloud-based telephony software for small to large companies. The software offers an all in one cloud telephony application. Users are provided intuitive tools to access and set up calls and manage their online telephone system on their own without any prior knowledge necessary.

Read more about Ubefone

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Jet Interactive logo

Call tracking system

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Jet Interactive is a call tracking system which helps call centers & marketers track the source & result of their calls, & then feeds this information back into their CRM &/or analytics system. Jet Interactive ensures sales teams have access to real-time data to see which ad has triggered the call.

Read more about Jet Interactive

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Eloquant logo

Cloud Contact Center Customer Experience platform

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Read more about Eloquant

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VIS Centralino in Cloud logo

Cloud-based business phone solution

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VIS-Centralino In Cloud is a cloud-based phone system for small businesses and public administrations that helps control and modify the functions of VoIP Cisco CUCM.

Read more about VIS Centralino in Cloud

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iPlum logo

VoIP app for calls, secure text & phone tree communication

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iPlum is used by busineses in healthcare, financial, sales, customer service, real estate, hospitality and more.
The iPlum provides calls, secure text & phone tree communication. We solve the privacy problem of professionals doing business calling & texting with their smartphone.

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metricVOICE logo

Cloud Hosted Voice & UCaaS - metricVOICE by Fastmetrics

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metricVOICE by Fastmetrics - cloud hosted phones, VoIP & UCaaS. Backed by LIVE USA SUPPORT.

Connect how you work, where you work. The ESSENTIALS plan starts from $15 per month.

Read more about metricVOICE

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3C Plus logo
(0)

Call center software for managing telephony operations

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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

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Nvoip logo
(0)

Connecting businesses and customers.

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Nvoip is a communication platform that helps businesses communicate better with their customers.

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