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Top Rated VoIP Software with Reporting/Analytics in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Reporting and analytics in VoIP software provide valuable insights into call handling and communication patterns, assist in tracking performance, help ensure productivity, and support informed decision-making for improving communication strategies. Our reviewers in VoIP software rated this feature as important.

3 Best VoIP Software with Reporting/Analytics

  • Webex Suite
  • GoTo Meeting - Highest rated for reporting/analytics
  • Nextiva

See other top VoIP products with reporting/analytics

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the voip software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for reporting/analytics based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Webex Suite logo
4.4
(7.3K)

User insights about the reporting/analytics feature

Reviewers find Webex Suite's reporting/analytics capabilities helpful for tracking meeting trends, audience engagement, and attendance. They appreciate the detailed metrics and data provided, which assist in planning future events and delivering KPIs. Users mention that the Webex admin portal offers a comprehensive overview of organizational performance. However, some users find the reporting process clunky and not easily accessible from mobile clients. They note that while the feature is valuable, it is not frequently used by all users.
“Reporting analytics helps to calculate and track the audience presence in the meeting through webex. It shows us a detail format of the peoples present which is very easy to understand. It is extremely important feature so far because it helps to see the presence/absence in a detail format.”
IP

Ishaan P.

Software Engineer Intern

“WebEx admin portal gives a detailed overview of your organisation and helps identify points for improvement - very useful!”
MF

Mathew F.

Senior Applications and Systems Engineer

VoIP key features coverage

Webex Suite offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.5
Call Routing4.5
Mobile Access4.4
Voice Mail4.6
Alerts/Notifications4.4
Call Recording4.5

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

GoTo Meeting logo
4.5
(11.5K)

User insights about the reporting/analytics feature

Reviewers indicate that GoTo Meeting's reporting/analytics capabilities are valuable for capturing important data such as attendance time, number of attendees, and engagement metrics. They appreciate the ability to view details about meetings and attendees, and find the in-depth reporting tools exportable and straightforward. Users highlight the importance of these analytics for measuring the quality of content and making adjustments to future webinars. However, some users mention that they do not use this feature or find it difficult to compile data smoothly.
“The reporting/analytics is great because we like to measure attendance, registration, time in session, and other metrics to gauge the quality of the content and the topics we are presenting. Having this information is critical-- and it is done well in GoTo Meeting. ”
Verified reviewer profile picture

Jamie M.

Director of Marketing

“Important data capture for companies or individuals that needs them such as attendance time, number logged on and so on”
Verified reviewer profile picture

Christina D.

Midwife

VoIP key features coverage

GoTo Meeting offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.8
Call Routing4.1
Mobile Access4.4
Voice Mail4.5
Alerts/Notifications4.5
Call Recording4.4

Pros and cons based on 11,525 verified reviews

57% of users rated GoTo Meeting 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 11,525 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Cons:

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the reporting/analytics feature

Reviewers appreciate Nextiva's reporting/analytics capabilities for tracking call volume, average call length, and call logs. They find the reports helpful for monitoring business performance and generating KPIs. Users mention that reports are simple to access and can be scheduled or requested through customer service. However, some users feel the reporting packages are difficult to use and require multiple reports to get needed information. They suggest improvements and a wider variety of reports to enhance business operations.
“Pain in the rear, you have to run so many different reports to get what you need. I have had about 4 trainings on this and still don't have an easy way to run numbers. They say you can get reports emailed but no one showed us.”
CV

Corinne V.

Front Office Supervisor

“The Reporting/Analytics feature is very helpful in tracking call volume, average call length, and much more. However, there are some features and categories that are a little unclear to me.”
JP

Jessica P.

Program Support

VoIP key features coverage

Nextiva offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.8
Call Routing4.8
Mobile Access4.6
Voice Mail4.8
Alerts/Notifications4.7
Call Recording4.6

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated VoIP Software with Reporting/Analytics in 2026

GoTo Meeting logo

Online meeting software with HD video conferencing

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover allows you to make unlimited VoIP calls to over 110 destinations worldwide - no matter your plan - offering you precise, transparent rates for all other global destinations.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

Zoho Meeting is a best web conferencing solution built to manage your online meetings, video conferencing and webinars. Completely browser-based and no downloads required.

Read more about Zoho Meeting

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

Talkdesk browser based call center software works seamlessly over VoIP. Enjoy advanced functionality such as ACD, skills-based routing, IVR and more.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn's call routing, predictive dialing and CRM integration, and VoIP call center features increases call center efficiency and service quality.

Read more about DialedIn CCaaS

Users also considered
HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a #1 business VoIP system used by over 12 million businesses worldwide. Cloud, mobile and open source versions available.

Read more about Bitrix24

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
FreeConferenceCall.com logo
Category Leaders

Web conferencing and team collaboration solution

FreeConferenceCall.com is a conference management solution designed to help businesses organize, launch & manage meetings with external and internal stakeholders. The audio conferencing functionality lets users connect with participants using VoIP or domestic/local dial-in numbers.

Read more about FreeConferenceCall.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo

AI virtual agent for call center automation

Convoso is a VoIP based PBX phone system, that will dramatically increase contact and lead conversion rates.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is an open-platform, software VoIP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. Simple, affordable and flexible, 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Read more about 3CX

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

Users also considered
Five9 logo

Cloud contact and call center software

Five9 allows you to make the move to a VoIP call center on your terms with our VoIP phone service, using either a VoIP gateway or the built-in Agent Softphone based on SIP (Session-Initiation Protocol, the leading standard for VoIP communications).

Read more about Five9

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Intermedia Unite logo
Category Leaders

All-in-one communications & collaboration tool

Award-winning VoIP business phone system that helps small businesses lower costs and increase employee productivity. With complementary mobile and desktop apps Unite users stay seamlessly connected. Unite is backed by J.D. Power-certified 24/7 support and a 99.99% uptime service level agreement.

Read more about Intermedia Unite

Users also considered
CallTools logo
Category Leaders

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
Emitrr logo
Category Leaders

Customer engagement platform for local business owners

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

Read more about Emitrr

Users also considered

Key features for VoIP software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Online Voice Transmission: Reviewers highlight the clarity, flexibility, and mobility of making and receiving internet-based calls. Users appreciate the reliable, high-quality audio and the ability to stay connected across various locations and devices. 93% of reviewers rated this feature as important or highly important.
  • Call Routing: Users value the flexibility and efficiency of routing calls based on rules like time, location, and availability. This feature helps ensure calls reach the right person and reduces wait times. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers appreciate being able to work remotely with access to all VoIP features via mobile apps. This enables productivity and connectivity while on the go. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voice mail essential for tracking missed calls and responding quickly. Features like email forwarding, transcription, and customizable greetings enhance usability. 88% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers highlight the importance of timely alerts for missed calls, voicemails, and security updates. Customizable notifications help users stay informed and respond promptly. 83% of reviewers rated this feature as important or highly important.
  • Call Recording: Users appreciate call recording for quality assurance, training, and compliance. The ability to review, transcribe, and analyze calls is highly valued for improving service and verifying information. 79% of reviewers rated this feature as important or highly important.