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Help Desk Migration
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online help desk data migration service
Table of Contents
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Help Desk Migration - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Help Desk Migration overview
What is Help Desk Migration?
Help Desk Migration is an online migration service that allows organizations of all sizes to move data from one help desk platform to another. Companies are able to migrate tickets, agents, contacts, attachments and other data within a few hours between different help desk systems.
To begin transferring data, users need to grant access to their current and new help desks by creating an account. Users then select which objects they wish to migrate by mapping the necessary fields. Before paying for the service and proceeding with data migration, users are able to perform a free preview migration to ensure the results suit their needs.
After the preview migration has finished, users can transfer all data and check the results to make sure everything is in place on their new help desk software to complete migration. The service supports thirty of the most popular help desk systems including Zendesk, Freshdesk, Freshservice, Jira Service Management, Kayako, Zoho Desk, HappyFox, and more.
Custom migration features require pre-migration validation by Help Desk MIgration’s tech team who audit the database structure to ensure safe migration. Installation, parameters, data amount, configuration and customizations are all checked before preparing the data transfer. Users can preview migration results, double-check data, and then complete the full data migration process.
Key benefits of using Help Desk Migration
The platform offers a free demo migration that allows users to see the actual results of migration before purchasing the service.
Users can choose between fully automated migration, custom migration, or manual migration by uploading CSV-files.
Help Desk Migration eliminates the need to manually move complete customer support activity history from existing help desk platforms to new systems.
Organizations are able to migrate customers, tickets, and all customer communication without any programming skills.
Starting price
Alternatives
with better value for money
Pros & Cons
Migration
Customer Support
Ticket Migration
Integrations
Ticketing System
Help Desk Migration’s user interface
Help Desk Migration pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.8
Ease of use
4.8
Customer support
5.0
Reviews sentiment
What do users say about Help Desk Migration?
We needed a solution that would migrate our articles accurately and in a timely fashion.
Select to learn more
Who uses Help Desk Migration?
Based on 108 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Help Desk Migration's key features
Most critical features, based on insights from Help Desk Migration users:
All Help Desk Migration features
Features rating:
Help Desk Migration pricing
Pricing plans
Pricing details:
User opinions about Help Desk Migration price and value
Value for money rating:
To see what individual users think of Help Desk Migration's price and value, check out the review snippets below.
Arry L.
Product Manager
Arry L.
Product Manager
Help Desk Migration integrations (35)
Top integrations
Help Desk Migration customer support
What do users say about Help Desk Migration customer support?
Customer support rating:
We analyzed 56 verified user reviews to identify positive and negative aspects of Help Desk Migration customer support.
Widespread user sentiment highlights the support team's fast, responsive, and always-available assistance.
A number of users appreciated live chat and phone support, noting prompt updates and proactive communication.
Multiple users found the staff professional, patient, and willing to guide them through every step of the process.
A significant portion of users valued the team's technical expertise and their ability to resolve issues quickly.
Support options
Training options
To see what individual users say about Help Desk Migration's customer support, check out the review snippets below.
“The live chat support kept us up to date at all times and helped to move through the two errors we had.”
Brian B.
President/COO
“The team I worked with was fantastic, quick to respond to any questions I had, keeping me up to date and ensuring I knew I could reach out to them with any questions or concerns. ”
Tara G.
Customer Support Manager
“What I liked most about Help Desk Migration is that their team (rep in particular) were super helpful and they were very responsive.”
Ciprian M.
Managing Director
Help Desk Migration FAQs
Help Desk Migration has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
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Q. What languages does Help Desk Migration support?
Help Desk Migration supports the following languages:
English, French, German, Japanese, Portuguese, Spanish, Ukrainian
Q. Does Help Desk Migration offer an API?
No, Help Desk Migration does not have an API available.
Q. What level of support does Help Desk Migration offer?
Help Desk Migration offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum