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Usersnap

Usersnap helps software companies to collect user feedback

Table of Contents

Usersnap - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2025

Usersnap overview

What is Usersnap?

Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. Usersnap helps you put user needs at the core of product management and build precise, successful solutions.

Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations.

Get started with free trial: https://usersnap.com

Key benefits of using Usersnap

1) Collect feedback and bug reports where they happen. Collect it inside your web application/website.
2) Users can submit visual feedback directly in the browser (as a screenshot or screen recording). Add comments without training and submit it. No extra licenses for submitters needed.
3) Stay with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc), bug trackers and customer care solutions (Zendesk, Intercom, Jira ServiceDesk)
4) Cloud-based solution, no maintenance costs needed.
5) Used by well-known brands like Microsoft, Canva, Hawaiian Airlines, and Instacart.

https://usersnap.com

Starting price

99flat rate /
per month

Alternatives

with better value for money

Usersnap’s user interface

Ease of use rating:

4.8

(48)

Usersnap pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(11)

5(37)

What do users say about Usersnap?

Integration with Jira, selecting the project and ticket type to send the tickets to, the automation saves us so much time.

Select to learn more

Who uses Usersnap?

Based on 48 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Marketing and Advertising

Internet

Others

Use cases

Customer Experience

Bug Tracking

Issue Tracking

Quality Management

Review Management

Usersnap's key features

Most critical features, based on insights from Usersnap users:

Dashboard

5.0

(2)

Bug/Issue capture

5.0

(2)

Negative feedback management

4.0

(2)

Response management

5.0

(1)

Review monitoring

5.0

(1)

All Usersnap features

Features rating:

4.6

(48)

Customizable templates

5.0

(1)

Customizable forms

5.0

(1)

Review request

5.0

(1)

Surveys & feedback

5.0

(1)

Third-Party integrations

5.0

(1)

Access controls/permissions

5.0

(1)

Multi-Channel data collection

(0)

Multi-Language

(0)

Multi-Location

(0)

NPS survey structure

(0)

Project management

(0)

Pulse surveys

(0)

Purchasing & receiving

(0)

Question library

(0)

Rater selection

(0)

Ratings/Reviews

(0)

Real-Time reporting

(0)

Recurring issues

(0)

Reporting & statistics

(0)

Reporting/Analytics

(0)

Workflow management

(0)

Widgets

(0)

Role-Based permissions

(0)

Self service portal

(0)

Sentiment analysis

(0)

Single sign on

(0)

Status tracking

(0)

Survey/Poll management

(0)

Website integration

(0)

Tagging

(0)

Task management

(0)

Template management

(0)

Visual analytics

(0)

Trend analysis

(0)

Activity dashboard

(0)

Alerts/Notifications

(0)

Anonymous feedback

(0)

API

(0)

Assignment management

(0)

Audit trail

(0)

Backlog management

(0)

Bug tracking

(0)

Chat/Messaging

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Continuous feedback

(0)

Customer experience management

(0)

Customer segmentation

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable questions

(0)

Customizable reports

(0)

Data import/export

(0)

Data visualization

(0)

Drag & drop

(0)

Email management

(0)

Email reminders

(0)

Engagement tracking

(0)

Feedback management

(0)

Help desk management

(0)

Issue management

(0)

Issue tracking

(0)

Knowledge management

(0)

Multi-Channel communication

(0)

Usersnap alternatives

Usersnap

4.8

(48)

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.5

Customer Support

4.9

Trustpilot

4.5

(1.2K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Birdeye

4.7

(701)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

eShoppingAdvisor

5.0

(20)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Usersnap pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Startup

Per month

Features included:

10 Team Members
‍5 Feedback Project‍
Add a Project
Add a Team Member
Customer Care Replies‍
Integrate With 4000 Apps
NEW! Micro Surveys
Screen Recording
‍ Unlimited Reporters‍‍

Company

189

Per month

Features included:

‍15 Feedback Project‍
15 Team Members
Add a Project
Add a Team Member
Browser Error Recording
Customer Care Replies‍
Custom Widget Design
Integrate With 4000 Apps
NEW! Micro Surveys
Remove Branding
Screen Recording
‍ Unlimited Reporters‍‍

Premium

329

Per month

Features included:

‍25 Feedback Project‍
25 Team Members
Add a Project
Add a Team Member
Additional Admin Roles
Annual Security Questionnaires
Browser Error Recording
Customer Care Replies‍
Custom Translations
Custom Widget Design
Integrate via Webhooks
Integrate With 4000 Apps
Mobile Native SDK
Native Screenshots
NEW! Micro Surveys
Remove Branding
Screen Recording
‍ Unlimited Reporters‍‍

Enterprise

No pricing info

Contact vendor for more details

User opinions about Usersnap price and value

Value for money rating:

4.5

(48)

To see what individual users think of Usersnap's price and value, check out the review snippets below.

“We can integrate with our DEVOPS environment and get the bugs and feedback immediately from our customers. Our quality process was increase using this amazing tool.”