Vivantio Pro Pricing, Features, Reviews & Comparison of Alternatives

Vivantio Pro Reviews

Vivantio Pro

Flexible, Trusted, Reliable Service Desk Software

4.3/5 (63 reviews)
61

Vivantio Pro is much more than simply ticketing software. Vivantio Pro is a complete IT service management solution that includes Help Desk - Asset Management - AD / LDAP Sync - Change Management - Knowledge Base - Self Service web portal - Single Sign-On - KPI Analytics Reporting - and much more. Vivantio Pro provides automation and streamlines your IT support workflow so that your team can respond and deliver resolutions to end users more efficiently, while reducing overall IT costs.
www.vivantio.com

Vivantio Pro Reviews (63)

Latest reviews

 Vivantio Pro Review

So far.. it's been a pleasure to use to track/monitor all our incidences, either open or pending. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Creation of new user/company etc was a breeze. Thanks!

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Reviewed 27th of February by Amit Sharma

 

 Not Bad, Not Amazing

I'm not blown away with the software based on features and lack of documentation on the vendor site. However, it serves its purpose and is functional for our needs.

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Reviewed 10th of February by Ben C

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Vivantio Pro Pricing

Starting from: $60.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected.

Key Features of Vivantio Pro

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Base
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Email-to-Ticket

Vivantio Pro Screenshots (2)

Vivantio Pro screenshot: Vivantio's Customizable dashboard gives a visual overview of service fulfillment across virtually any metric.Vivantio Pro screenshot: Prioritize your work and each step in your unique service process based on urgency by automating the workflow of each ticket.

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, iPhone, Windows Phone, iPad, Mobile Web App
Supported Countries
Canada, Europe, Latin America, Mexico, United Kingdom, United States
Supported Languages
English, French, Hungarian, Spanish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Vivantio Pro

Benefits

Vivantio Pro's exclusive "Ticket Types" framework allows your organization to uniquely configure, track, & fulfill multiple types of requests from virtually any department (IT, Facilities, HR, Marketing, etc.).

Clear-cut pricing, a flexible licensing model and in-house implementation, training and support ensure a valuable return on investment.

Videos

Vivantio Pro Category Leaders

Reviews
Integrations
Mobile
Media
Security

#10 in IT Service Management (ITSM)

View full ranking
38
7
5
4
2
20

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Amit Sharma

Vivantio Pro Review

27/02/2017

So far.. it's been a pleasure to use to track/monitor all our incidences, either open or pending. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Creation of new user/company etc was a breeze. Thanks!

Pros

The user friendly interface and ease of use.

Cons

None so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vivantio Pro

None

Source: Capterra
Helpful?   Yes   No
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Ben C

Not Bad, Not Amazing

10/02/2017

I'm not blown away with the software based on features and lack of documentation on the vendor site. However, it serves its purpose and is functional for our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Geoffrey Walsh

Great for small businesses, less good for large enterprises

10/02/2017

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open. The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something. The support department are helpful and friendly though. Always a pleasure to deal with. Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.

Pros

Ease of use; easy to set up and configure; helpful support staff; cloud-based and so can be used from anywhere; configurable change workflow; self-service portal; auto-update of changes via email; Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.

Cons

Functionality quite basic; No accurate way to measure SLA; not enough automation - it needs to be able to automatically change statuses, assignees, etc., based on user actions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Vivantio Pro

If you are a small organisation (less than 100 perhaps) then I would definitely recommend this. Vivantio are very helpful in setting up the system to meet your needs, and to a large extent it does everything you need for ticket management, problem management and change management. However if you are a medium to large organisation I would recommend something with more automation, like perhaps Service-Now.

Source: Capterra
Helpful?   Yes   No
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Andrew Tan

Not a perfect system, but still one of the best service management software.

03/02/2017

Very good! Maybe new version could add a way to back date inputs due to different time zone would be better2

Pros

Easy to navigate and adding of details of users.

Cons

Could not back date call logs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Vivantio Pro

Not for now, everything is good and works fine.

Source: Capterra
Helpful?   Yes   No
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Marlon Cox

Level 3 Support

03/02/2017

Working with other service/ticket queues I have found that Vivantio is easy to use. I would like to see a couple features added as well like to see a fix on the graphs. I have been keeping track of my tickets completed to put against graphs and as well per person. I am finding that they don't match what I have completed and sometimes off by 20 tickets or more.

Pros

Ease of use, Very easy to add and work tickets when needed. This cuts down the delay you would have with bulkier ticket systems. Saving Time and money making service turn around quicker.

Cons

Need better tracking of tickets completed/closed per department, person. Graphs are now good at ticket counts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Vivantio Pro

Need to update software to fix errors in tracking system.

Source: Capterra
Helpful?   Yes   No
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Maurice Eilec

Basic service desk product

03/02/2017

We use Vivantio for some years now, it does the job, so no issue there. But, it's not mobile device friendly, so if you would like to use it on a tablet or a phone, reconsider.

Pros

it works

Cons

it doesn't look 2017, it doesn't work on the mobile devices

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Kimberly Kajdan

We love Vivantio!

03/02/2017

So far, the customer support has been great and we really enjoy working with the Vivantio Team! We look forward to growing with the company and hopefully work with the team to get some of the features not currently available.

Pros

It's easy to use and the cost is great compared to other systems on the market with less features.

Cons

There are some features missing that would make the system so much easier, like in the Asset area; we need to be able to see the user an item is attached to and the description. It's very hard to tell what an item is based on a serial or ID number in the deafult view which means you have to go into each enter to view those details and it's a huge pain. It's my least favorite thing about the system. Also, I LOVE to customize things so, the more customization options there are the better, for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vivantio Pro

See above, we really need this feature soon!

Source: Capterra
Helpful?   Yes   No
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Eldar Kovacic

Vivantio-Easy to use

03/02/2017

No issues, easy navigation and straight forward. I do not use all the features, mainly "my tickets" and "incidences".

Pros

Easy on the eye, straight forward

Cons

none

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Recommendations to others considering Vivantio Pro

n/a

Source: Capterra
Helpful?   Yes   No
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Bryan Knauer

Excellent service for the money

03/02/2017

Nothing comes close to Vivantio when it come to customization and reliability. We searched long and hard before we settled on VivaDesk (Vivantio), and we couldn't be happier. Excellent customer service to boot.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Erroll Magas

Northlands Edmonton

03/02/2017

We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations. An example is simply being able to have a due date on tickets and pop up reminders.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

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