Vivantio Pro Pricing, Features, Reviews & Comparison of Alternatives

Vivantio Pro

Flexible, Trusted, Reliable Service Desk Software

4.28/5 (71 reviews)

Vivantio Pro overview

Vivantio Pro is much more than simply ticketing software. Vivantio Pro is a complete IT service management solution that includes Help Desk - Asset Management - AD / LDAP Sync - Change Management - Knowledge Base - Self Service web portal - Single Sign-On - KPI Analytics Reporting - and much more. Vivantio Pro provides automation and streamlines your IT support workflow so that your team can respond and deliver resolutions to end users more efficiently, while reducing overall IT costs.
www.vivantio.com

Pricing

Starting from
$60/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, Latin America, Mexico, United Kingdom

Supported languages

English, French, Hungarian, Spanish
Vivantio Pro screenshot: Vivantio's Customizable dashboard gives a visual overview of service fulfillment across virtually any metric.Hello, We're VivantioVivantio Pro screenshot: Prioritize your work and each step in your unique service process based on urgency by automating the workflow of each ticket.

Vivantio Pro reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.1
  4.3
Geoffrey Walsh

Great for small businesses, less good for large enterprises

Used daily for 2+ years
Reviewed 2017-02-10
Review Source: Capterra

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open. The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something. The support department are helpful and friendly though. Always a pleasure to deal with. Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years. Ease of use; easy to set up and configure; helpful support staff; cloud-based and so can be used from anywhere; configurable change workflow; self-service portal; auto-update of changes via email; Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.

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Jamie Avery

Good features, but Interface could be improved

Used daily for 2+ years
Reviewed 2017-02-01
Review Source: Capterra

There are some good improvements over the old Vivantio platform. However, the lack of a good mobile experience holds the product back, it is simply unusable on a mobile phone, and I do not know of an app at this point Also, it would be better if each user had a dashboard as standard that would list all items assigned to the user, (incidents, calls, tasks ) Also, if we could simply refresh a section of the screen, eg the list of incidents, that would be useful, instead of refreshing the whole page If the site could remember the section are user is on, so when they return to site they go straight to the same section. many users will only be interested in open incidents that are assigned to their team Finally the search could be improved. If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident. We raised this as a support call, and the response was that we should filter by dates in order to narrow the search. This would be fine if the system displayed a message to use dates to narrow the search, but the system simply says "No items to display", which is inadequate from a user experience point of view, and simply wrong from a logic point of view features

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David Lean

Excellent Product

Used daily for 2+ years
Reviewed 2017-01-31
Review Source: Capterra

Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management. Aligns to ITIL best practices.

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Naechane Romeo

Proactive Service

Used daily for 2+ years
Reviewed 2017-01-31
Review Source: Capterra

I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014 has been fantastic. On occasions there may be so slow processing but the customer service department are always proactive in informing us of any technical issues they are experiencing with the service that affects us as the customer.Easy to use Quick and responsive expansive and through

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David Carey

A solid incident management tool.

Used daily for 2+ years
Reviewed 2017-07-14
Review Source: Capterra

All time and incidents easily logged and followed, with easy to use queues for each individual user to keep track of each agent. We're also able to quickly create and view KB articles on the fly to transfer common knowledge.Clean interface and easy to use. Highly customisable in regards to queues, and an easy to use scheduling system to schedule various automated tickets, with checks or standard template incidents.

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Vivantio Pro pricing

Starting from
$60/month
Pricing options
Free trial
Subscription
View Pricing Plans

The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected.

Vivantio Pro features

API
Activity Dashboard
Alerts / Escalation
Application Integration
Auditing
Drag & Drop Interface
SSL Security
Third Party Integration
Workflow Management

Access Control (75 other apps)
Activity Tracking (66 other apps)
Automatic Notifications (102 other apps)
Collaboration Tools (66 other apps)
Data Import/Export (83 other apps)
Monitoring (185 other apps)
Projections (63 other apps)
Real Time Data (77 other apps)
Real Time Monitoring (83 other apps)
Real Time Reporting (65 other apps)
Reporting & Statistics (72 other apps)

Additional information for Vivantio Pro

Key features of Vivantio Pro

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Business Rules Engine
  • Automated Escalation Rules
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Email-to-Ticket
View All Features

Benefits

Vivantio Pro's exclusive "Ticket Types" framework allows your organization to uniquely configure, track, & fulfill multiple types of requests from virtually any department (IT, Facilities, HR, Marketing, etc.).

Clear-cut pricing, a flexible licensing model and in-house implementation, training and support ensure a valuable return on investment.