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Top Rated Issue Tracking Software with Mobile Access in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Mobile access allows team members to manage and respond to issues from anywhere, enhancing flexibility and productivity. It supports real-time updates, quick responses, and seamless task management, even without a desktop. Our reviewers in issue tracking software rated this feature as highly important.

5 Best Issue Tracking Software with Mobile Access

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Jira logo
4.4
(15.2K)
7.91
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
ClickUp logo
4.6
(4.5K)
10
per user/per month
learn more

See other top Issue Tracking products with mobile access

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Issue Tracking software category. They also needed to have sufficient reviews about mobile access, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for mobile access, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Ticket Management
Task Progress Tracking

User insights about the mobile access feature

Users find Zendesk Suite's mobile access valuable for responding to customer inquiries from anywhere. They appreciate the app's ease of use and the ability to stay connected on all channels. However, some reviewers mention that mobile access is not always necessary, and a few find it hard to read ticket interactions on small screens. They highlight the app's reliability and convenience for field technicians.
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“The mobile access feature is a valuable addition to Zendesk Suite, providing me with the tools and flexibility I need to effectively manage my customer service operations, no matter where I am.”
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Maximiliano B.

Sales

“Everyone is always on the go these days, and the ability to quickly respond to customer inquiries from my mobile is crucial for our business success. ”
SS

Steffanie S.

Box Office Manager

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
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Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Jira logo

Jira

Reviews Sentiment
 
 
 
1-2(214)
3-4(6,614)
5(8,451)
Key Features
Ticket Management
Task Progress Tracking4.6

User insights about the mobile access feature

Reviewers find Jira's mobile access convenient for managing tasks, tracking progress, and collaborating remotely. They appreciate the real-time updates and notifications. However, users note that the mobile interface is less user-friendly compared to the desktop version and suggest improvements. They value the flexibility and productivity it offers, especially for remote teams.
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“Mobile access to Jira enables on-the-go task management, collaboration, and updates, enhancing productivity and flexibility for remote teams.”
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Ahmed R.

Account executive

“Jira mobile access makes it very convenient to manage, monitor, edit, update and track their work by just a scroll or swipe. Prioritise your work and get real time updates about your critical tasks and to-do lists with through notifications. It helps in the smooth running of day to day tasks right in the pocket. ”
SG

Sahana G.

Data Scientist

Starting price
7.91per user /
per month
visit website
Pros and Cons based on 15,279 verified reviews
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Comprehensive project tracking

Effective sprint management

Enhanced team collaboration

Extensive integration options

Support for agile development

Frequent performance issues

Complex navigation

Challenging issue management

Inefficient search and filter

Complicated setup configuration

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Ticket Management
Task Progress Tracking

User insights about the mobile access feature

Reviewers appreciate Freshdesk's mobile access for managing support tickets and responding to customer inquiries on the go. They find the app user-friendly and convenient, though some mention it is buggy and limited in functionality. Users value the ability to stay updated and handle tasks remotely, but suggest improvements in speed and integration with features like Twitter and tags.
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“As a network engineer, I found Freshdesk's Mobile Access feature to be incredibly convenient and user-friendly. With this feature, I can easily access and manage support tickets from my mobile device while on-the-go, making it easier for me to stay on top of customer issues and provide timely solutions”
AO

Abayomi O.

Network Engineer

“We like that Freshdesk offers mobile access, this allows our team members to access and manage customer support tickets and respond to customer inquiries from their mobile devices, which is very helpful for our team members who are always on the go.”
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Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
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Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Ticket Management
Task Progress Tracking3.0

User insights about the mobile access feature

Reviewers indicate that LiveAgent's mobile access is helpful for staying connected with customers on the go. They find it useful for answering urgent questions and managing live chats remotely. However, users report that the mobile app is outdated, not intuitive, and lacks certain features compared to competitors like Zendesk Chat. They suggest improvements in the app's UI and functionality.
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“Live agent is easily accessible in mobiles using it I can handle my clients queries on the go and also helps updating my availability status so that my clients can easily connect with me.”
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Piyush S.

Developer

“it was useful having mobile access so we could attend to our live chats and customers when we were not at the computer (when we were available to do so)”
TC

Toby C.

Owner

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
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Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
ClickUp logo
Reviews Sentiment
 
 
 
1-2(50)
3-4(1,333)
5(3,159)
Key Features
Ticket Management
Task Progress Tracking4.5

User insights about the mobile access feature

Users appreciate ClickUp's mobile access for managing tasks and staying organized on the go. They find the app user-friendly and helpful for remote work. However, reviewers mention that the mobile app is sluggish, has bugs, and lacks some functionality compared to the desktop version. They suggest improvements in responsiveness and integration with team communications.
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“Mobile access allows users to create, edit, and complete tasks on their smartphones or tablets, enhancing productivity and responsiveness.”
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Riccardo R.

Programmer

“It's easy to check tasks, update progress, and communicate with team members from my Iphone, which enhances flexibility and keeps productivity flowing seamlessly.”
BB

Bridgette B.

Manager of Education

Starting price
10per user /
per month
learn more
Pros and Cons based on 4,542 verified reviews
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Enhanced team collaboration

Boosted productivity

Comprehensive project management

High customization and flexibility

Continuous improvements

Slow performance speed

Inconsistent bug fixes

Complex navigation

Limited mobile support

Overwhelming email notifications

See pros and cons details

Other Top Rated Issue Tracking Software with Mobile Access in 2026

Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Advanced process automation, feedback loops, cases management, reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received.

Read more about Zoho Desk

Users also considered
Zoho Projects logo

Zoho Projects

Project Management, Collaboration and Bug Tracking

visit website
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.

Read more about Zoho Projects

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Jira logo

Project management and work tracking software

learn more
Jira lets you log and track bugs and issues associated with projects, create stories, assign, prioritize and track them. For any team, any size. Get started!

Read more about Jira

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster.

Read more about Freshdesk

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is the ultimate help desk and customer issue management software. It helps businesses manage customer requests and track issues from a single web-based interface. LiveAgent is a leader in delivering customer satisfaction.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Wrike logo

AI powered workflow management platform

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Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

Read more about Wrike

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

learn more
AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
JIRA Service Management logo
Category Leaders

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Freshservice logo
Category Leaders

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is 100% FREE online IT project management solution used by over 12 million companies worldwide.

Read more about Bitrix24

Users also considered
Spiceworks Cloud Help Desk logo
Category Leaders

Server and website monitoring software

learn more
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Read more about Spiceworks Cloud Help Desk

Users also considered
Shortcut logo

Project management platform for software development teams

learn more
Shortcut is a web-based project management platform built to meet the workflow needs of software development teams, allowing users to create stories to define project tasks, objectives and epics, while visualizing work with drag and drop Kanban boards, charting reports and automating via API access

Read more about Shortcut

Users also considered
Quickbase logo

No-code collaborative work and project management platform.

learn more
Quickbase is a no-code collaborative work management platform that empowers citizen developers to improve operations through real-time insights and automations across complex processes and disparate systems.

Read more about Quickbase

Users also considered
Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

learn more
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

Read more about Issuetrak

Users also considered
Supportbench logo

The Only AI Customer Support Platform

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Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern AI customer service platform built for fast teams to deliver support across multiple channels from a single intuitive interface. It offers an omnichannel inbox, knowledge base, automations, analytics, and AI tools like Agents, Copilot, and Insights for faster, smarter resolutions.

Read more about Hiver

Users also considered
HelpDesk logo
Category Leaders

Ticketing software for effortless customer support

learn more
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

Read more about HelpDesk

Users also considered
ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

learn more
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered
Backlog logo

Online project management tool for developers

learn more
Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts

Read more about Backlog

Users also considered
BOSSDesk logo
Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered

Key features for Issue Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Ticket Management: Users find it useful for organizing, assigning, and tracking tickets with customizable fields and reports, improving team collaboration and efficiency. 95% of reviewers rated this feature as important or highly important.
  • Task Progress Tracking: Reviewers appreciate the ability to monitor real-time task status, customize workflows, and ensure transparency and accountability in project progress. 95% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Reviewers highlight its capability to track, manage, and prioritize support tickets, enhancing customer service efficiency and communication. 94% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Users value these tools for facilitating communication, code collaboration, and project management across teams through features like comments, pull requests, and integrations. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers emphasize its efficiency in creating, assigning, and prioritizing tasks, with features like Kanban boards and customizable workflows aiding in project organization. 92% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users appreciate the customizable access settings that enhance security and ensure only authorized personnel can make changes, maintaining project integrity. 90% of reviewers rated this feature as important or highly important.