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Service Desk Software
Last updated: April 2026
21 software options
Sponsored
InvGate Service Management
5
74
4
28
3
6
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based IT service desk software
Read more about InvGate Service Management
Zendesk Suite
5
2.2K
4
1.3K
3
319
2
64
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
JIRA Service Management
5
440
4
260
3
48
2
12
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
Read more about JIRA Service Management
ServoDesk
5
17
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, ITSM, Service and Support management for SMBs
Read more about ServoDesk
EcholoN
5
23
4
12
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk software for managing customer service processes
Read more about EcholoN
Alloy Navigator
5
35
4
28
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Award winning IT Asset Mgmt and Service Mgmt platform
Read more about Alloy Navigator
Alemba Service Manager
5
2
4
2
3
1
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ASM automates your ITSM with a no code workflow engine
Read more about Alemba Service Manager
TOPdesk
5
53
4
48
3
8
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
Read more about TOPdesk
Rezolve AI
5
7
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Agentic AI platform for enterprise service automation
Read more about Rezolve AI
Helpdesk 365
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SharePoint IT Ticketing System for Microsoft 365
Read more about Helpdesk 365
Cyferd
5
10
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
No code platform for developers
Read more about Cyferd
Unifize
5
8
4
3
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaboration software
Read more about Unifize
TeamSupport
5
496
4
291
3
53
2
6
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support solution for B2B SaaS
Read more about TeamSupport
Electric AI
5
7
4
10
3
2
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT management software for managed software providers (MSP)
Read more about Electric AI
Bitrix24
5
454
4
351
3
120
2
29
1
30
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
Read more about Bitrix24
Tuva IT
An AI Assistant to automate your IT Service Management
Read more about Tuva IT
HaloITSM
5
29
4
14
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM solution for managing incidents & assets
Read more about HaloITSM
Canfigure
5
15
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modular ITSM and ITAM solution based on ITIL principles
Read more about Canfigure
Capacity
5
9
4
3
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Artificial Intelligence-based knowledge management solution
Read more about Capacity
ALVAO Service Desk
5
18
4
10
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered ITSM solution designed for Microsoft 365
Read more about ALVAO Service Desk
ManageEngine ServiceDesk Plus
5
126
4
78
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
Read more about ManageEngine ServiceDesk Plus
