AskNicely Pricing Plan & Cost Guide

AskNicely

Collect real-time customer feedback using the NPS framework

4.63/5 (95 reviews)

AskNicely Pricing

Starting from: $375.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Professional: $375 per month

Custom: contact AskNicely for pricing information.

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Pricing Comparison

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27% of apps have a
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AskNicely Pricing Reviews

Pros
  • The reply function was good. Simple setup. Good customer service team. Although not operating on UK hours.
  • Interface, ease of use for our customers, simplicity, real time data and data visualization that you can filter/modify
  • Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too.
  • Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time.
Cons
  • A bit expensive for what it is. But it does the job... Maybe it could have a few more features. :) !
  • The version that supports SFDC integration is quite pricey. I wished that was more affordable to startups.
  • Don't allow you to pause and re-start. Limited number of emails sent. Value for money. Quite expensive for 500 emails.
  • There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.
100%
recommended this to a friend or a colleague

11 reviewers had the following to say about AskNicely's pricing:

James Courtney

Great tool... just too expensive for us.

Used weekly for 6-12 months
Reviewed 2018-03-30
Review Source: Capterra

Feedback from users in a simple way.The reply function was good. Simple setup. Good customer service team. Although not operating on UK hours.

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AskNicely

Collect real-time customer feedback using the NPS framework

Joel DeWitt

Excellent NPS software with unique features that deliver

Used monthly for less than 6 months
Reviewed 2018-04-12
Review Source: Capterra

We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn.Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits.

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AskNicely

Collect real-time customer feedback using the NPS framework

Leo Leung

It works well for us. It does what it says it does.

Used daily for 1-2 years
Reviewed 2018-04-03
Review Source: Capterra

Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too.

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AskNicely

Collect real-time customer feedback using the NPS framework

Pedro Cabassa

Platform is generally unintuitive

Used weekly for less than 6 months
Reviewed 2018-04-04
Review Source: Capterra

Upload customers via API, get their NPS scores and comments, then can engage with them. Homepage interface, integration to Slack, customizable intro message for surveys. It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.

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AskNicely

Collect real-time customer feedback using the NPS framework

Tom Okagami

Ask Nicely for internal staff NPS and external customer NPS

Reviewed 2015-08-14
Review Source: Capterra

I'm a product owner and manager involved with developing online web applications in the IT/ICT industry. People and customer operations are part of my portfolio so I was looking to find a NPS tool that would be quick to setup, easy to administer and nice to use. Obviously it would have to be effective. I had a choice of building our own, using a survey tool (google sheets, sgizmo, surveymonkey, wufoo etc) or something dedicated. Building would distract me from our core product offering and likely leave us with a basic but effective tool with moderate effort. Using google sheets would be very cheap, quick and easy but leave us with a bit of an administrative overhead and an average user experience. Using a sgizmo, surveymonkey or wufoo would in some cases be somewhat costly, and the administration intensive. I felt using these platforms the NPS surveys are one of many forms of surveys so the entire survey tool/product has to maintain some generic conventions. When looking for dedicated NPS platforms none of them have the contemporary ultra-designed feel of AskNicely which means that our administrative overheads are low, the product is tailored to NPS so we get digests and it has features like flow control, automatically asking NPS scores after 180 days, etc that would not be possible with generic survey tools. The pricing model is extremely accessible as for our internal staff NPS I expect we'll be entirely on the free plan. Luckily we have enough customers to justify the reasonable costs for doing our external customers. All in all I couldn't be happier. This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism. We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually.

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AskNicely

Collect real-time customer feedback using the NPS framework

Matt Brossard

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Used weekly for 2+ years
Reviewed 2018-03-29
Review Source: Capterra

NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

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AskNicely

Collect real-time customer feedback using the NPS framework

Morgan Ranieri

Super easy to setup, good response rate

Reviewed 2015-03-26
Review Source: Capterra

East to setup meant it was low risk for us to evaluate. Then the good response rate has meant we're unlikely to switch away. If you've decided on using NPS, then this is probably the easiest way to implement it.

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AskNicely

Collect real-time customer feedback using the NPS framework

Laurent Jolie

It does just what it's meant to do.

Used weekly for less than 6 months
Reviewed 2018-04-01
Review Source: Capterra

I have a better understanding of my customers.Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time.

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AskNicely

Collect real-time customer feedback using the NPS framework

Lukasz Kozlowski

Easy to use NPS software, which works in everyday use

Used weekly for 6-12 months
Reviewed 2018-04-03
Review Source: Capterra

Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark.Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you.

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AskNicely

Collect real-time customer feedback using the NPS framework

Cheryl Yeo

AskNicely App is easy to use, just as what we needed it to function!

Used weekly for less than 6 months
Reviewed 2018-04-02
Review Source: Capterra

The ease of use, the ability to customise different surveys for different customer groups. Also, the workflows that allow us to generate reviews online at the different platform. Value for money as compared to many of the NPS software company. Weekly report helps to put parties involved on the same page as well!

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AskNicely

Collect real-time customer feedback using the NPS framework

Tricia Henry

AskNicely has been a great platform for us to quickly get up & running with an easy to use VOC tool

Used daily for less than 6 months
Reviewed 2018-03-29
Review Source: Capterra

Interface, ease of use for our customers, simplicity, real time data and data visualization that you can filter/modify

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AskNicely

Collect real-time customer feedback using the NPS framework