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Brevo
5
2.4K
4
775
3
117
2
28
1
55
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automation, marketing & transactional email, and SMS service
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Brevo - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
Brevo overview



Based on 3445 verified user reviews
What is Brevo?
Brevo is an email marketing program offering key features such as email campaign management, email tracking, campaign analytics, mobile optimization, and contact management, among others.
Who uses Brevo?
Reviews for Brevo come from a wide variety of industries, including Marketing and Advertising (9% of reviewers), Information Technology and Services (6%), and Computer Software (5%). The most frequent use case for Brevo cited by reviewers is email marketing (81% of reviewers).
What do users say about Brevo pricing?
Most reviewers consider Brevo to offer strong value for money, especially for small businesses, and they appreciate the generous free plan and flexible pricing. Some users report limitations in the free plan and find higher-tier features expensive or confusing.
What are the most popular integrations for Brevo?
The Brevo integrations most frequently cited by reviewers are: WordPress (a website builder product rated 4.6 out of 5 for its integration with Brevo), WooCommerce (an eCommerce product, 4.6), and Zapier (an integration product, 4.9).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Sending
Drag and Drop
Campaign Creation
Pricing
Account Management
Confusing list organization
Brevo’s user interface
Brevo review summaries overview

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Brevo?
Reviewers appreciate Brevo’s flexible pricing, robust free plan, and reliable email sending capabilities, which help small businesses and startups manage campaigns and grow their audience cost-effectively. They find the platform’s intuitive interface, customizable templates, and automation tools useful for creating, scheduling, and tracking email campaigns, with clear analytics to monitor performance and engagement.
Some say the initial setup and advanced features require technical know-how, and they encounter limitations in design options and customer support responsiveness. They note that certain features are restricted to higher-tier plans, and occasional bugs or confusing navigation can slow productivity.
Select to learn more
Who uses Brevo?
Based on 3,445 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Brevo's key features
GetApp's analysis of 347 verified user reviews collected between July 2021 and October 2024 identifies Brevo's most critical features and summarizes user sentiment about those features.
Users report that Brevo's email marketing capabilities allow them to stay in touch with customers and keep them updated on new products and services. They find the templates and tools helpful for creating engaging emails without needing to code. Reviewers indicate that the ability to track email performance, such as open rates and click-through rates, is valuable. They appreciate the ease of use, customization options, and the ability to send bulk promotional emails efficiently. Of the 34 Brevo users who gave detailed accounts of their use of Email Marketing, 100% rated this feature as important or highly important.

Kamila H.
Co-founder
Patricia G.
Customer Service Lead

Rishab R.
Sr Manager Product and Brand Management
Tuananh V.
Marketing
Reviewers indicate that Brevo's email campaign management capabilities help them organize and control their email marketing efforts. They find the ability to segment audiences, schedule emails, and automate sequences particularly useful. Users appreciate the intuitive interface, ease of creating and managing campaigns, and the comprehensive reporting and analytics capabilities. They also mention the helpfulness of being able to manage multiple campaigns and channels from a single platform. Of the 155 Brevo users who gave detailed accounts of their use of Email Campaign Management, 98% rated this feature as important or highly important.
Users report that Brevo's contact database is easy to navigate and allows for effective segmentation and management of contacts. They appreciate the ability to import contacts from various file formats and the customization options for contact lists. Reviewers highlight the ease of uploading and updating contact information, as well as the ability to filter and create lists based on contact fields. They find it helpful for storing and analyzing leads and their data. Of the 58 Brevo users who gave detailed accounts of their use of Contact Database, 97% rated this feature as important or highly important.
Reviewers feel that Brevo's mobile optimization capabilities are important for ensuring emails look great on mobile devices. They appreciate the ability to preview emails on multiple devices and mail clients before sending. Users report that the emails are fully optimized for mobile view, which is important as most of their audience accesses emails on mobile phones. They also mention the ease of designing mobile-friendly emails and the toggle button for setting up email bodies for mobile devices. Of the 90 Brevo users who gave detailed accounts of their use of Mobile Optimization, 88% rated this feature as important or highly important.
Users report that Brevo's contact management system allows them to effectively view, update, and organize their contacts. They appreciate the ability to group contacts by various specifications, such as age and buying history, and the ease of importing and managing contacts. Reviewers highlight the integration with other capabilities like email automation and CRM, which ensures contact data is always up-to-date. They find the interface easy to use and helpful for maintaining organized contact lists. Of the 72 Brevo users who gave detailed accounts of their use of Contact Management, 88% rated this feature as important or highly important.
See related user reviews
Llewellyn W.
Media and Communications Manager
Tom L.
Marketing Director
Arthur B.
Product Manager
Amanda L.
Head of Marketing
Reviewers indicate that Brevo's campaign analytics provide detailed insights into key performance metrics like open rates, click-through rates, and conversion rates. They appreciate the real-time data and the ability to track email performance comprehensively. Users find the analytics easy to interpret and helpful for optimizing future campaigns. They also mention the ability to share reports with external users and the detailed information provided on email engagement. Of the 62 Brevo users who gave detailed accounts of their use of Campaign Analytics, 87% rated this feature as important or highly important.
All Brevo features
Features rating:
Brevo alternatives
Brevo pricing
Pricing plans
Pricing details:
User opinions about Brevo price and value
Value for money rating:
To see what individual users think of Brevo's price and value, check out the review snippets below.
Will C.
Business Development

Kamila H.
Co-founder
Brevo integrations (54)
Integrations rated by users
We looked at 3,445 user reviews to identify which products are mentioned as Brevo integrations and how users feel about them.
Integration rating: 4.6 (152)
“Integrate and half the work”
Jamie P.
Designer
Integration rating: 4.6 (50)
“Orders come into woocommerce, port into fishbowl, get fulfilled,, push back to woocommerce.”
Willem T.
Systems Director
Integration rating: 4.8 (32)
“To help us see when kids are registered in our project management software”
“It connects fine but has lots of issues.”
Emma E.
Artistic Director
Integration rating: 4.5 (23)
“Shopify integration is critical for our current store because fulfillment needs to be fast, accurate, and reliable. My experience with ShipStation by that point was already frustrating, and I ultimately moved away from it instead of trusting it as ou”

Jonathan S.
Founder
Integration rating: 4.6 (14)
“It helps track website traffic and user behavior. This data is useful for improving the website and making better business decisions.”
“For business it is an amazing tool”

Hana Ř.
Leader of Inventory
Integration rating: 4.8 (14)
Brevo customer support
What do users say about Brevo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Brevo customer support.
Widely noted by reviewers, Brevo customer support is responsive and provides timely, helpful answers to user queries.
Multiple users appreciate the professionalism and friendliness of support agents, making interactions feel reassuring.
A fair number of users highlight that support offers clear explanations, personalized guidance, and practical solutions.
A minority of users report slow response times, with delays ranging from hours to days, especially for urgent issues.
Support options
Training options
To see what individual users say about Brevo's customer support, check out the review snippets below.
“The customer support team has been brilliant whenever I've needed help, responding quickly and actually solving my problems rather than just sending generic responses.”
Leisa G.
Editorial Director
“Honestly, it is a professional service, and what I like most is the technical support and the team’s support for me in all my tasks via email and the explanations that are provided by technical support.”
elmehdi k.
american eagle limousine
“Support was kind & relatively reactive but did not address my question, so it took 4 back & forth over 3 days to get a solution.”
chandra d.
CEO
Brevo FAQs
Q. What is Brevo used for?
Brevo is a CRM and email marketing solution that enables businesses to run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. It allows users to trigger transactional emails, SMS, and WhatsApp notifications through Brevo SMTP and APIs, and automate marketing activities to deliver targeted messages and efficiently manage their audience. Brevo reduces reliance on multiple marketing and sales apps by providing integrated tools for a comprehensive view of customer interactions. It supports real-time customer engagement with live chat and chatbot, tracks leads, automates tasks, schedules meetings with its Sales Platform. The tool connects to eCommerce stores for sales tracking and retention analysis, and offers a cloud-based phone system for communication anytime, anywhere.
Q. Does Brevo support mobile devices?
Brevo supports the following devices:
iPhone, Android
Q. What level of support does Brevo offer?
Brevo offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum





















