Broadly - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Broadly's Review Request feature for automating the process of soliciting reviews, which significantly boosts their Google rankings. They find it easy to use and effective in prompting customers to leave reviews without feeling intrusive. Users report that it integrates seamlessly with their existing software, sending requests via email and SMS, and has led to a noticeable increase in the number of reviews received. They say it helps maintain updated reviews on various platforms and builds trust with new customers. Of the 39 Broadly users who gave detailed accounts of their use of Review Request, 100% rated this feature as important or highly important.

Reviewers indicate that Broadly's Feedback Management allows them to address customer issues promptly and thank those who leave positive reviews. They find it valuable for understanding customer satisfaction and improving service quality. Users appreciate the ability to manage feedback in one platform, which simplifies the process and ensures they stay on top of both positive and negative feedback. They say it helps them reflect on their customer service skills and make necessary improvements. Of the 21 Broadly users who gave detailed accounts of their use of Feedback Management, 100% rated this feature as important or highly important.

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“Clients get a request to review our services after check out and that allows us to address issues, if any, or to thank them for their positive review.”

Jackie H.

Owner

“It allows us to reflect on our customer service skills.”

TK

Trinity K.

Manager

Reviewers highlight Broadly's Negative Feedback Management for its timely alerts, allowing them to address complaints swiftly and prevent negative reviews from being posted online. They find it helpful for turning potential negative experiences into positive ones by resolving issues quickly. Users appreciate the platform's ability to notify them immediately and provide a space for customers to express concerns, which helps in retaining customers and improving service. Of the 38 Broadly users who gave detailed accounts of their use of Negative Feedback Management, 89% rated this feature as important or highly important.

Reviewers feel that Broadly's Review Monitoring feature is essential for keeping track of customer feedback across multiple platforms. They report that it allows them to respond quickly to both positive and negative reviews, helping to maintain customer satisfaction. Users appreciate the convenience of having all reviews in one place and the timely notifications that enable them to address issues promptly. They say it helps in building online credibility and improving their Google rating. Of the 27 Broadly users who gave detailed accounts of their use of Review Monitoring, 89% rated this feature as important or highly important.

Reviewers find Broadly's SMS Messaging feature beneficial for quick and efficient communication with customers. They appreciate the ability to send review requests via text and engage with customers who prefer texting over calls or emails. Users report that it streamlines communication, making it easier to capture leads and respond to customer inquiries. They say it enhances customer interaction and is easy to use, although some mention occasional issues with the app's performance. Of the 16 Broadly users who gave detailed accounts of their use of SMS Messaging, 88% rated this feature as important or highly important.