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iContact Logo

Email marketing , automation, and landing page software

Table of Contents

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iContact - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

iContact overview

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Based on 603 verified user reviews

What is iContact?

Reviews for iContact come from a wide variety of industries, including marketing and advertising (8% of reviewers), non-profit organization management (6%), and computer software (4%). The most frequent use case for iContact cited by reviewers is email marketing (87% of reviewers).

What do users say about iContact pricing?

Some reviewers find iContact affordable and appreciate its reasonable pricing, especially for nonprofits and high-volume needs. However, some users say it is more expensive than competitors, and they report frustration with limited entry-level features and extra charges.

Starting price

14flat rate /
per month

Alternatives

with better value for money


Pros & Cons

Email Marketing

Email Campaigns

Email Sending

Pricing

Bugs and Issues

Formatting and editor frustrations

iContact’s user interface

Ease of use rating:

iContact pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(8)
3-4(235)
5(360)

What do users say about iContact?

Reviews for iContact come from a wide variety of industries, including marketing and advertising (8% of reviewers), non-profit organization management (6%), and computer software (4%). The most frequent use case for iContact cited by reviewers is email marketing (87% of reviewers).

Select to learn more


Who uses iContact?

Based on 603 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising
Nonprofit Organization Management
Computer Software
Retail
Others

Use cases

Email Marketing
Campaign Management
Email Management
Email Tracking
Marketing Automation

iContact's key features

Most critical features, based on insights from iContact users:

Campaign scheduling
Access controls/permissions
Automated publishing
Multi-Account management
Customizable forms
Real-Time data

All iContact features

Features rating:

A/B testing
Customizable fields
Drip campaigns
Email Distribution
Email marketing
Email monitoring
Email tracking
Engagement tracking
Mailing List Management
Multivariate testing
Post scheduling
Reporting/Analytics
Response management
ROI tracking
Segmentation
Template management
Workflow management
WYSIWYG editor
Campaign analytics
Campaign Segmentation
CAN-SPAM compliance
Contact management
Content management
Customizable branding
Email campaign management
Campaign planning
Mobile optimization
Marketing automation
Event triggered actions
Data import/export
Email management
Social media integration
API
Customizable templates
Spam blocker
Lead management
Click tracking
Campaign management
Multi-Campaign
List management
Lead capture
Landing pages/web forms
Channel management
Visual analytics
Third-Party integrations
Web forms
Activity tracking
Subscription management
Activity dashboard
Drag & drop
Automated scheduling
Autoresponders
Customizable ctas
Reporting & statistics
Real-Time notifications
Real-Time analytics
Performance metrics
Data visualization
Content library
Customer segmentation
Lead qualification
Lead generation
Image library
Email templates

iContact awards

iContact alternatives

iContact logo

Starting from

14

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
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iContact pricing

Starting from

14

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about iContact price and value

Value for money rating:

Of 57 reviews that provide robust commentary on iContact's price and value, 72% mention it in a positive light.

Some reviewers find iContact affordable and appreciate its reasonable pricing, especially for organizations with growing contact lists or those seeking a cost-effective alternative to other platforms. They say the software offers good value for money, with a feature set that matches or exceeds their expectations for the price. Some users report that iContact is easy to use and that its pricing is fair compared to similar products, particularly highlighting special nonprofit rates and affordability for student or outreach programs. Reviewers appreciate that the platform is economical for higher-volume needs and that its functionality justifies the cost for many use cases.

However, some users say iContact is more expensive than competitors, particularly for businesses with small lists or limited budgets. They indicate that entry-level plans lack certain key features, and scaling up contact lists or accessing additional functionalities often requires moving to higher-priced tiers. Some reviewers feel the absence of a robust free plan or free trial limits their ability to assess value before committing. Users think the cost can increase significantly as needs grow, and some report frustration with extra charges for features or plan upgrades. Reviewers also mention that other platforms may offer better pricing or more generous free options.

, and

To see what individual users think of iContact's cost and value, check out the review excerpts below.

“Congregations, by definition, need to be thrifty with funds and iContact still remains our best value for what we get, and we do comparison pricing on an annual basis. ”
DS

Doug S.

Communications Consultant

“We also like how as our church grows, we can grow the number of contacts at a very reasonable cost.”
HV

Harry V.

Lead Pastor

“Pricing was primarily our main issue, it became costly when we only sent one email per month.”
LD

Lauren D.

Digital Project Manager

iContact integrations (104)

Integrations rated by users

We looked at 603 user reviews to identify which products are mentioned as iContact integrations and how users feel about them.

Wix logo
Wix

Integration rating: 5.0 (4)

Squarespace logo
Squarespace

Integration rating: 5.0 (3)

Twitter/X logo
Twitter/X

Integration rating: 5.0 (3)

WooCommerce logo
WooCommerce

Integration rating: 4.5 (2)

Eventbrite logo
Eventbrite

Integration rating: 5.0 (2)

SurveyMonkey logo
SurveyMonkey

Integration rating: 5.0 (2)

Integration rating: 5.0 (2)

HubSpot CRM logo
HubSpot CRM

Integration rating: 5.0 (2)

ClickFunnels logo
ClickFunnels

Integration rating: 5.0 (1)

Calendly logo
Calendly

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Zoho CRM logo
Zoho CRM

Integration rating: 5.0 (1)

iContact customer support

What do users say about iContact customer support?

Customer support rating:

We analyzed 141 verified user reviews to identify positive and negative aspects of iContact customer support.

The majority of users highlight iContact's responsive and knowledgeable customer support team.

Widely noted by reviewers, support staff go beyond resolving issues by offering strategic marketing advice.

A significant portion of users appreciate having dedicated reps or advisors who are easily reachable and proactive.

Common user feedback praises the speed and professionalism of support, whether via phone, chat, or email.

Support options

Chat
Phone support
Faqs/forum
Knowledge base

Training options

Webinars
Videos
In person
Documentation
Live online

To see what individual users say about iContact's customer support, check out the review snippets below.

“Modern looking, a lot of options for layout, colors, fonts, etc. And also the customer service support is great!”

Verified reviewer profile picture

Evelyn G.

Marketing/Communications Assistant

“Customer service is responsive and thorough, solving both my immediate need, and having the foresight to address potential questions / issues.”

Verified reviewer profile picture

Matthew B.

Marketing & Operations Coordinator

“The greatest benefit we've seen from using iContact is the assistance we've received from their support staff and I will continue to reach out to the team for advice on refining our marketing strategies.”

HB

Henry B.

Managing Director

iContact FAQs

Q. Who are the typical users of iContact?

iContact has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What is iContact used for?

iContact serves any size business and allows for the creation of email newsletters, email automatons , and landing pages. The application comes with various features a business needs in order to grow their customer list and successfully reach inboxes. When creating a message, users can choose between one of iContact’s predefined templates or build a unique message using HTML. iContact offers tools to manage a growing email list that includes subscription management, bulk subscriber upload, and a drag-and-drop sign-up form builder. Other features include SpamcheckTM, a review system that ensures every email reaches the inbox. The reports feature tracks messages in real-time and allows users to quickly view marketing results in action, from big picture tracking, to individual click behavior.


Q. What are the benefits of using iContact?

iContact’s MessageBuilderTM offers hundreds of mobile-friendly email templates that can be filled with personalized text, ideas, using drag-and-drop, as well as add brand colors, with no HTML coding know-how required.

  • Emails sent through iContact end up in inboxes and not spam traps or on internet service provider blacklists. The solution also provides tracking data for messages, so users can see the email delivery in action.

  • With iContact, users can set up autoresponders to schedule automated messages to get delivered over time.

  • iContact tools make understanding vital email statistics easy, so users have the data they need to create messages that connect, and get insight into how well they are performing.

  • iContact’s customer success managers offer unlimited technical support, as well as personal coahcing and calls, videos and webinars to help with any question.


  • Q. What languages does iContact support?

    iContact supports the following languages:
    English


    Q. Does iContact support mobile devices?

    iContact supports the following devices:
    Android


    Q. Does iContact offer an API?

    Yes, iContact has an API available for use.


    Q. What level of support does iContact offer?

    iContact offers the following support options:
    Chat, Phone Support, FAQs/Forum, Knowledge Base

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