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iContact
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Email marketing , automation, and landing page software
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iContact - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
iContact overview

Based on 603 verified user reviews
What is iContact?
Reviews for iContact come from a wide variety of industries, including marketing and advertising (8% of reviewers), non-profit organization management (6%), and computer software (4%). The most frequent use case for iContact cited by reviewers is email marketing (87% of reviewers).
What do users say about iContact pricing?
Some reviewers find iContact affordable and appreciate its reasonable pricing, especially for nonprofits and high-volume needs. However, some users say it is more expensive than competitors, and they report frustration with limited entry-level features and extra charges.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Marketing
Email Campaigns
Email Sending
Pricing
Bugs and Issues
Formatting and editor frustrations
iContact’s user interface
iContact pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.4
Customer support
4.6
Reviews sentiment
What do users say about iContact?
Reviews for iContact come from a wide variety of industries, including marketing and advertising (8% of reviewers), non-profit organization management (6%), and computer software (4%). The most frequent use case for iContact cited by reviewers is email marketing (87% of reviewers).
Select to learn more
Who uses iContact?
Based on 603 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
iContact's key features
Most critical features, based on insights from iContact users:
All iContact features
Features rating:
iContact awards
iContact alternatives
iContact pricing
Starting from
14
Per month
Flat Rate
User opinions about iContact price and value
Value for money rating:
Of 57 reviews that provide robust commentary on iContact's price and value, 72% mention it in a positive light.
Some reviewers find iContact affordable and appreciate its reasonable pricing, especially for organizations with growing contact lists or those seeking a cost-effective alternative to other platforms. They say the software offers good value for money, with a feature set that matches or exceeds their expectations for the price. Some users report that iContact is easy to use and that its pricing is fair compared to similar products, particularly highlighting special nonprofit rates and affordability for student or outreach programs. Reviewers appreciate that the platform is economical for higher-volume needs and that its functionality justifies the cost for many use cases.
However, some users say iContact is more expensive than competitors, particularly for businesses with small lists or limited budgets. They indicate that entry-level plans lack certain key features, and scaling up contact lists or accessing additional functionalities often requires moving to higher-priced tiers. Some reviewers feel the absence of a robust free plan or free trial limits their ability to assess value before committing. Users think the cost can increase significantly as needs grow, and some report frustration with extra charges for features or plan upgrades. Reviewers also mention that other platforms may offer better pricing or more generous free options.
, and
To see what individual users think of iContact's cost and value, check out the review excerpts below.
iContact integrations (104)
Integrations rated by users
We looked at 603 user reviews to identify which products are mentioned as iContact integrations and how users feel about them.
Integration rating: 5.0 (4)
Integration rating: 5.0 (3)
Integration rating: 5.0 (3)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
iContact customer support
What do users say about iContact customer support?
Customer support rating:
We analyzed 141 verified user reviews to identify positive and negative aspects of iContact customer support.
The majority of users highlight iContact's responsive and knowledgeable customer support team.
Widely noted by reviewers, support staff go beyond resolving issues by offering strategic marketing advice.
A significant portion of users appreciate having dedicated reps or advisors who are easily reachable and proactive.
Common user feedback praises the speed and professionalism of support, whether via phone, chat, or email.
Support options
Training options
To see what individual users say about iContact's customer support, check out the review snippets below.
“Modern looking, a lot of options for layout, colors, fonts, etc. And also the customer service support is great!”

Evelyn G.
Marketing/Communications Assistant
“Customer service is responsive and thorough, solving both my immediate need, and having the foresight to address potential questions / issues.”

Matthew B.
Marketing & Operations Coordinator
“The greatest benefit we've seen from using iContact is the assistance we've received from their support staff and I will continue to reach out to the team for advice on refining our marketing strategies.”
Henry B.
Managing Director
iContact FAQs
iContact has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is iContact used for?
iContact serves any size business and allows for the creation of email newsletters, email automatons , and landing pages. The application comes with various features a business needs in order to grow their customer list and successfully reach inboxes. When creating a message, users can choose between one of iContact’s predefined templates or build a unique message using HTML. iContact offers tools to manage a growing email list that includes subscription management, bulk subscriber upload, and a drag-and-drop sign-up form builder. Other features include SpamcheckTM, a review system that ensures every email reaches the inbox. The reports feature tracks messages in real-time and allows users to quickly view marketing results in action, from big picture tracking, to individual click behavior.
Q. What are the benefits of using iContact?
iContact’s MessageBuilderTM offers hundreds of mobile-friendly email templates that can be filled with personalized text, ideas, using drag-and-drop, as well as add brand colors, with no HTML coding know-how required.
Q. What languages does iContact support?
iContact supports the following languages:
English
Q. Does iContact support mobile devices?
iContact supports the following devices:
Android
Q. Does iContact offer an API?
Yes, iContact has an API available for use.
Q. What level of support does iContact offer?
iContact offers the following support options:
Chat, Phone Support, FAQs/Forum, Knowledge Base
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