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Customer Journey Mapping Tools Software for Freelancers (2026)
Last updated: March 2026
47 software options
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Email and SMS marketing automation platform
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Cloud-based CRM solution for salespeople
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Digital experience insights for any business selling online
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AI-powered marketing automation platform
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All-in-one conversion optimization suite for website owners
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Customer experience management (CXM) platform
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Website & app traffic data analysis
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Qualitative analytics for websites and mobile apps
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All-in-one Marketing Automation Platform
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Create customer journey maps, personas & impact maps online
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Impartial Multi-Touch Attribution
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Software for creating and managing feedback and surveys
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Web-based collaborative user story and journey mapping tool
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Cloud-based customer and employee experience platform
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See what your users want—with Clarity
Read more about Microsoft Clarity
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Take back control with Matomo
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Synthetic and Real User Monitoring (RUM)
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AI powered, in-the-moment Video Research Platform.
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Send better surveys. Collect better feedback.
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Create high-converting funnels that turn visitors into leads
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Converting existing traffic into leads & online sales
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? AI-Driven Omnichannel Marketing Platform
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Platform for creating product tours, checklists, and surveys
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Retain your valuable audience through effective messaging
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Customer experience solution with customer profile sharing
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