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NetSuite

AI-powered cloud-based business management suite

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Table of Contents

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NetSuite - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

NetSuite overview

Based on 1819 verified user reviews

What is NetSuite?

NetSuite is an accounting program with key features that include accounting, financial reporting, income and balance sheet management, general ledger, inventory management, billing and invoicing, and more.

Who uses NetSuite?

Reviews for NetSuite come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (7%), and retail (6%). The most frequent use case for NetSuite cited by reviewers is accounting (54% of reviewers).

What do users say about NetSuite pricing?

Some users report that NetSuite’s robust features and scalability can justify the high price for larger businesses, but many reviewers find it expensive, citing high fees, unexpected costs, and a lack of transparent pricing.

What are the most popular integrations for NetSuite?

The NetSuite integrations most frequently cited by reviewers are: Salesforce Sales Cloud (a CRM product rated 4.7 out of 5 for its integration with NetSuite), Expensify (an expense report product, 4.4), and Docusign (a digital signature product, 4.8).

Starting price

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Pros & Cons

Data Management

Invoicing

Transactions and Payments

Reporting

Customer Support

Pricing

NetSuite’s user interface

Ease of use rating:

4.2

(1.8K)

NetSuite pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(92)

3-4(909)

5(818)

What do users say about NetSuite?

Select to learn more

Who uses NetSuite?

Based on 1,819 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Retail

Accounting

Others

Use cases

Accounting

Billing and Invoicing

Financial Reporting

Accounts Payable

Inventory Management

NetSuite's key features

GetApp's analysis of 179 verified user reviews collected between July 2021 and December 2024 identifies NetSuite's most critical features and summarizes user sentiment about those features.

Accounting

4.4

Reviewers appreciate NetSuite's comprehensive accounting capabilities. They report that NetSuite is integral for recording every expense and income, providing full visibility and control over business performance. Users indicate that it centralizes financial records, supports seamless currency conversion, and simplifies the reconciliation process. They find it essential for financial decision-making and business management. Reviewers also highlight the ease of use and the ability to manage general ledger, accounts payable, billing, and orders efficiently within NetSuite. Of the 23 NetSuite users who gave detailed accounts of their use of Accounting, 100% rated this feature as important or highly important.

See related user reviews

“In our company, everyone from different teams such as procurement, Sales, accounting, executive management etc. all use NetSuite. Every expense and income is recorded in NetSuite making is much easier to review business performance.”

Pragnesh P.

Marketing Manager

“You can set your accounts management (general ledger, accounts payable, billing, orders and products) and get your accounts updated and under control ”

Sara M.

Operations specialist

Financial reporting

4.3

Reviewers highlight NetSuite's robust financial reporting capabilities. They appreciate the real-time insights and customizable reports that cater to specific business needs. Users report that the integration with other NetSuite modules allows for comprehensive data analysis. They find the ability to create custom financial statements and the flexibility in designing reports valuable. Reviewers also mention the ease of generating accurate, timely reports, which aids in financial audits and decision-making processes. Of the 35 NetSuite users who gave detailed accounts of their use of Financial Reporting, 94% rated this feature as important or highly important.

See related user reviews

“I like that NetSuite's Financial Reporting feature provides comprehensive, real-time insights into the financial health of a business. The customizable reports offer a range of options, allowing users to create reports that are tailored to their specific needs. Additionally, the reports are easy to understand, providing intuitive visuals that are useful for both finance and non-finance professionals. Finally, the Financial Reporting feature is integrated with other NetSuite modules, allowing users to quickly analyze data from other areas of the business.”

Devendra K.

Manager

“Financial reports are available real-time to our users and allow management to make decisions and analysis in real time. ”

Rebecca Z.

IT Manager

Income & balance sheet

4.3

Users report that NetSuite provides easy access to income and balance sheets, allowing for real-time updates and visibility into previous fiscal periods. They appreciate the accuracy and detail in capturing financial records, which aids in audits and financial decision-making. Reviewers indicate that the ability to drill down into transactions and customize reports is user-friendly and efficient. They find that NetSuite's handling of income and balance sheets supports accurate financial management and reporting. Of the 34 NetSuite users who gave detailed accounts of their use of Income & Balance Sheet, 94% rated this feature as important or highly important.

See related user reviews

“The income and balance sheet are easy to access without having to request a report. They can be update with a simple push of the Refresh button. The ability to see previous fiscal periods without having to do anything special has allowed the company to stay abreast of the health of the company. ”

Cheryl S.

IT/AR

“Income and Balance sheets are captured accurately as long as the right account has been selected through the transactions. NetSuite reduces avenues for these sorts of mistakes.”

Akaninyene E.

Oracle Netsuite ERP System Administrator

General ledger

4.5

Reviewers indicate that NetSuite's General Ledger provides a comprehensive view of all financial transactions, facilitating easy tracking and analysis. They appreciate the flexibility and additional classifications for better business tracking. Users report that the system supports easy reconciliation and quick month-end close activities. They find the real-time visibility and powerful financial management capabilities helpful for making informed business decisions. Reviewers also mention the ease of accessing and navigating the General Ledger. Of the 33 NetSuite users who gave detailed accounts of their use of General Ledger, 94% rated this feature as important or highly important.

See related user reviews

“NetSuite is flexible and can grow with your company, in addition to the standard GL accounts there are additional classifications which can be used to better track your business.”

Gailyn B.

Director of Accounting Systems

“NetSuite is our accounting source of truth, it is vital that our GL impact is correct and easily accessible by our accounting team. ”

Emily P.

Solutions Analyst

Inventory management

4.3

Users report that NetSuite's Inventory Management provides a unified view of inventory, helping optimize levels and reduce stockouts. They appreciate the real-time updates and detailed item records, which support accurate tracking and decision-making. Reviewers highlight the integration with other business processes, improving efficiency and accuracy. They find the system user-friendly for managing stock levels, order fulfillment, and reordering. The ability to customize inventory management to specific needs is also valued by users. Of the 40 NetSuite users who gave detailed accounts of their use of Inventory Management, 92% rated this feature as important or highly important.

See related user reviews

“NetSuite's inventory management solution provides businesses with a single, unified view of their inventory, helping them optimize inventory levels, reduce stockouts, and ensure that the right items are in the right place at the right time.”

Vladimir N.

Blogger, Content Writing and Publisher

“With integrated inventory management capabilities, businesses can streamline their operations, improve accuracy and efficiency, and make more informed decisions. ”

David R.

IT Support

Billing & invoicing

4.3

Reviewers appreciate NetSuite's billing and invoicing capabilities, noting the ease of automation and integration with other business processes. They report that the system simplifies the order-to-cash process and provides visibility into cash flow. Users highlight the customizable and user-friendly nature of the billing system, which supports automated billing cycles and payment reminders. They find the built-in reporting and analytics capabilities helpful for tracking and analyzing invoicing data. Some users mention challenges with certain invoicing functionalities but overall find it effective. Of the 46 NetSuite users who gave detailed accounts of their use of Billing & Invoicing, 91% rated this feature as important or highly important.

See related user reviews

“NetSuite has tremendous horsepower around the invoicing functionality. We were able to take the work of three accounts receivable specialists working three full days to automating the process down to 15 minutes each month. In addition, we were able to charge customer credit cards on account simultaneously with invoice creation.”

Dustin O.

CFO

“Visibility and management functionality, our past system was an IBM AS400 system that did not allow for the same monitoring and visibility. It was also onsite, requiring VPN, and not in real time. The real time allocations and connections give full visibility and a greater control of our business. The ability to create invoices automatically allows for me to better allocate my employees to complete their daily tasks. With this, it is vital because now I can have my order management team working on quality control and changes rather than focus solely on creation and allocation of invoices. ”

Joshua S.

Director of Information Systems

All NetSuite features

Features rating:

4.2

(1.8K)

For nonprofits

5.0

(2)

Order tracking

4.4

(8)

Partial payments

5.0

(1)

Customizable reports

4.2

(40)

Payment collection

4.0

(3)

Customer statements

3.8

(5)

Payment reconciliation

3.5

(2)

Performance metrics

3.2

(5)

Customer database

4.0

(6)

Customer accounts

5.0

(1)

Pipeline management

4.0

(2)

Procurement management

4.5

(2)

Production scheduling

3.3

(3)

Profitability analysis

3.0

(2)

Cost management

3.0

(1)

Progress tracking

4.8

(4)

Project planning

4.7

(3)

Configurable workflow

4.5

(2)

Project time tracking

4.3

(4)

Project tracking

5.0

(1)

Publishing/Sharing

3.0

(2)

Real-Time analytics

5.0

(1)

Real-Time monitoring

4.8

(4)

Real-Time reporting

4.8

(4)

Check processing

5.0

(3)

For retail

5.0

(1)

Fixed asset management

4.0

(2)

Financial analysis

4.1

(10)

Feedback management

4.5

(2)

HR management

4.3

(6)

Import/Export management

5.0

(1)

Integrated business operations

4.0

(15)

Inventory replenishment

4.0

(2)

Employee management

4.0

(4)

Invoice management

4.0

(5)

Key performance indicators

3.2

(6)

Maintenance management

5.0

(1)

Material requirements planning

3.0

(1)

Drag & drop

5.0

(1)

Milestone tracking

4.0

(2)

Mobile app

5.0

(1)

Monitoring

3.0

(1)

Multi-Channel management

5.0

(1)

Discount management

5.0

(1)

Direct deposit

4.3

(4)

Multi-Channel marketing

5.0

(2)

Data visualization

4.5

(2)

Order entry

4.0

(4)

Order processing

(0)

Revenue management

5.0

(1)

Reviews management

5.0

(1)

Risk analysis

5.0

(1)

Benchmarking

4.0

(2)

Self service data preparation

1.0

(1)

SEO management

5.0

(1)

Availability management

4.0

(2)

Automatic billing

4.0

(1)

Supplier management

3.3

(3)

Supply chain management

3.5

(2)

Tax calculation

5.0

(2)

Templates

5.0

(1)

Transaction history

4.0

(1)

Trend/Problem indicators

1.0

(1)

Ad hoc reporting

3.5

(2)

Vendor managed inventory

3.0

(2)

ACH payment processing

4.0

(2)

Visual analytics

2.4

(5)

"What if" scenarios

5.0

(1)

Receivables ledger

3.7

(6)

Catalog management

5.0

(2)

Receiving

4.0

(1)

Referral tracking

5.0

(1)

Reminders

4.0

(5)

Resource request

4.0

(1)

Requisition management

4.0

(1)

Chart of accounts

4.2

(37)

Order fulfillment

4.1

(28)

Profit/Loss statement

4.3

(63)

Financial management

4.4

(116)

Accounts receivable

4.2

(57)

Data security

4.5

(15)

Accounts payable

4.5

(38)

Inventory control

4.2

(101)

Real-Time data

4.5

(54)

Task scheduling

4.5

(13)

Reporting/Analytics

4.1

(124)

Customizable fields

4.0

(27)

Sales pipeline management

4.2

(41)

Invoice creation

4.4

(106)

Audit trail

4.3

(92)

Shipping management

4.3

(18)

Order management

4.2

(96)

Duplicate payment alert

4.5

(17)

Invoice processing

4.2

(122)

Payment processing

4.5

(109)

Invoice history

4.4

(22)

Prioritization

4.5

(8)

Inventory tracking

4.3

(53)

Reporting/Project tracking

4.1

(14)

Purchase order management

4.3

(72)

Email marketing

4.6

(7)

Activity tracking

4.4

(9)

Scheduling

3.7

(10)

Risk management

4.1

(9)

Document storage

4.3

(8)

Production management

4.2

(6)

Multiple projects

4.6

(16)

Warehouse management

4.0

(9)

Customizable templates

4.7

(15)

Contact database

4.2

(55)

Access controls/permissions

4.5

(17)

Approval process control

4.8

(12)

Reporting & statistics

4.3

(10)

Activity dashboard

4.2

(58)

Inventory auditing

4.4

(14)

Contact management

4.2

(55)

Project planning/scheduling

4.2

(35)

Data import/export

3.9

(16)

Sales management

3.4

(7)

Enterprise asset management

4.3

(4)

Third-Party integrations

4.1

(95)

Data extraction

4.0

(5)

Bank reconciliation

4.1

(145)

Search/Filter

4.1

(19)

Quotes/Estimates

4.3

(7)

Purchasing & receiving

4.6

(5)

Forecasting

4.3

(27)

Purchase order reconciliation

4.3

(9)

Workflow management

4.0

(42)

Budgeting/Forecasting

3.8

(28)

API

4.0

(12)

Budget management

3.3

(3)

Multi-Location

4.4

(9)

Lead management

4.1

(28)

Task management

4.5

(52)

Online payments

4.4

(17)

Project management

4.1

(22)

Client management

3.4

(5)

Time & expense tracking

4.5

(28)

Alerts/Notifications

3.8

(17)

Online invoicing

4.3

(46)

Bills of material

3.4

(8)

Sales order management

4.0

(3)

Sales reports

4.0

(5)

Timesheet management

4.8

(4)

CRM

3.7

(26)

Item management

5.0

(2)

Revenue recognition

3.7

(3)

Product identification

4.0

(13)

Audit management

4.5

(2)

Returns management

4.2

(11)

Cost-to-Completion tracking

3.7

(3)

Document management

4.3

(8)

Calendar management

4.6

(12)

Shopping cart

4.3

(3)

Resource allocation & planning

4.5

(2)

Lead qualification

4.4

(9)

Lead generation

4.2

(5)

Accounting integration

4.7

(3)

Check writing

4.8

(8)

Dashboard

2.7

(7)

Compliance management

4.3

(12)

Expense tracking

4.0

(48)

Electronic payments

4.5

(6)

Multi-Currency

3.6

(10)

Expense claims

3.3

(7)

eCommerce management

3.6

(9)

Multi-Store

5.0

(2)

Multi-Company

4.6

(7)

Predictive analytics

2.5

(2)

Demand forecasting

3.5

(2)

Shipping labels

4.5

(2)

Project accounting

4.3

(3)

Resource management

5.0

(1)

Promotions management

4.5

(2)

Commission management

4.0

(1)

Cash management

4.0

(3)

Recurring/Subscription billing

3.6

(7)

Donor management

5.0

(2)

Status tracking

4.5

(2)

Recurring payments

2.0

(1)

Electronic funds transfer

4.2

(5)

Vendor payment

4.0

(1)

Email management

4.0

(3)

Tax management

3.4

(9)

Website management

3.5

(4)

Collaboration tools

3.7

(13)

Mobile access

4.2

(13)

Credit card processing

4.3

(7)

Calendar/Reminder system

4.5

(6)

Payroll management

3.7

(11)

Receipt management

5.0

(2)

Real-Time updates

4.0

(4)

Vendor management

4.8

(4)

Client portal

3.0

(1)

Marketing automation

3.0

(2)

Point of sale (pos)

3.8

(8)

Interaction tracking

4.0

(10)

1099 preparation

3.0

(1)

BOM creation

(0)

Work order management

(0)

Traceability

(0)

Traditional methodologies

(0)

Training management

(0)

Aging tracking

5.0

(1)

Transaction management

(0)

Built-in accounting

(0)

Cash flow management

(0)

3PL management

4.0

(1)

Transportation management

5.0

(1)

Agile methodologies

(0)

Retail management

(0)

Retail inventory management

(0)

Utilization reporting

(0)

Case management

(0)

Resource scheduling

(0)

Vacation/Leave tracking

(0)

Ad hoc query

(0)

Volunteer management

(0)

Vendor master data management

5.0

(1)

Remote access/control

(0)

Reorder management

3.5

(2)

Visualization

(0)

Reordering

(0)

Campaign management

4.0

(1)

Version control

(0)

Capacity management

(0)

Capacity planning

(0)

Safety management

(0)

Approval workflow

(0)

Barcode Printing

(0)

Asset lifecycle management

3.0

(1)

Task progress tracking

(0)

Task automation

(0)

Serial number tracking

(0)

Tagging

(0)

Support ticket management

2.0

(1)

Backorder management

(0)

Supply Management

(0)

Skills tracking

(0)

Automated scheduling

(0)

SKU/UPC codes

(0)

Social media integration

4.0

(1)

Sourcing management

(0)

Special order management

2.0

(1)

Spend management

3.0

(1)

Strategic planning

4.0

(2)

Stock management

(0)

Sales & operations planning

(0)

Sales activity management

(0)

Sales forecasting

(0)

Timer

(0)

Testing/QA management

1.0

(1)

Barcoding/RFID

(0)

Territory management

3.0

(1)

Sales tax management

5.0

(1)

Sales trend analysis

(0)

Scenario planning

(0)

Barcode/Ticket scanning

5.0

(1)

Scorecards

(0)

Barcode/Label management

2.0

(1)

Segmentation

4.0

(1)

Barcode recognition

(0)

Tax compliance

4.0

(1)

Self service portal

4.0

(2)

Self-Service reporting

(0)

ERP integration

(0)

Inventory optimization

3.3

(3)

Employee scheduling

(0)

Employee profiles

(0)

Investment management

(0)

Employee database

(0)

IoT integration

2.7

(3)

Issue management

(0)

Kanban board

(0)

EDI

(0)

Kitting

(0)

Knowledge base management

5.0

(2)

Labeling

(0)

Labor forecasting

(0)

LME

(0)

Loyalty program

(0)

Mail order

(0)

Manufacturing inventory management

(0)

Dues management

5.0

(1)

Materials management

(0)

Member database

4.0

(1)

Membership management

(0)

Merchandise management

(0)

Planning Tools

(0)

For b2b

5.0

(1)

For financial institutions

(0)

For hospitality industry

(0)

For insurance industry

(0)

For legal professionals

(0)

For medical purposes

(0)

For metal fabrication

(0)

For aec industry

(0)

For real estate

(0)

For restaurants

(0)

For accountants

(0)

For small businesses

4.0

(1)

For trucking industry

(0)

File sharing

(0)

Fraud detection

(0)

Fund accounting

(0)

Fundraising management

5.0

(1)

Gantt/Timeline view

(0)

Grant management

(0)

HIPAA compliant

(0)

Idea management

(0)

Expense management

(0)

Internal chat integration

(0)

Event management

(0)

Portfolio management

(0)

Prescription processing

3.0

(1)

Cross docking

4.0

(1)

Product configurator

(0)

Product data management

(0)

Product Management

(0)

CPA firms

(0)

Cost tracking

(0)

Core accounting

(0)

Project costing

(0)

Contract/License management

(0)

Consolidation/Roll-Up

(0)

Project templates

(0)

Compliance tracking

(0)

Project workflow

(0)

Proposal generation

(0)

Communication management

(0)

Committee management

(0)

Commenting/Notes

5.0

(1)

Quality management

(0)

Check-in/Check-out

(0)

Channel management

(0)

Recurring orders

(0)

MES

(0)

Donation tracking

(0)

Mobile Commerce

(0)

Mobile payments

(0)

Multi-Channel communication

5.0

(1)

Distribution management

5.0

(1)

Multi-Department/Project

(0)

Delivery management

(0)

Onboarding

3.5

(2)

Online time tracking

3.0

(1)

Data management

4.0

(1)

Data entry

(0)

Dashboard creation

(0)

Customization

(0)

Overpayment processing

1.0

(1)

Customizable rules

(0)

Customizable invoices

(0)

Customizable forms

(0)

Customer management

(0)

Payroll reporting

4.5

(2)

Percent-Complete tracking

3.0

(1)

Customer history

(0)

Performance monitoring

(0)

Currency Management

(0)

NetSuite awards

Accounting Practice Management

76/100

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User opinions about NetSuite price and value

Value for money rating:

3.8

Of 220 reviews that provide robust commentary on NetSuite's price and value, 33% mention it in a positive light.

Some users say NetSuite offers a wide range of features and functionalities that can streamline business processes and reduce IT costs, making it a valuable investment. Reviewers indicate that its cloud-based nature and comprehensive system management capabilities can lead to significant cost savings, especially in infrastructure and system administration. Users think the ability to customize the software to meet specific business needs adds to its value, although this often requires additional fees. Some users report that despite the high subscription prices, the benefits in terms of efficiency and productivity make it worthwhile for larger organizations. Some reviewers feel that the pricing options are comprehensive and that the software provides a good balance of features and cost compared to other enterprise solutions.

However, many users find NetSuite's pricing structure to be prohibitive, especially for small businesses. Reviewers indicate that essential features often come as costly add-ons, leading to unexpected expenses. Users think the high costs of implementation, customization, and user licenses can strain budgets. Some users report dissatisfaction with the lack of transparency in pricing and the frequent price increases. Some reviewers feel that the need for additional software or services to fully utilize NetSuite's capabilities further escalates costs. Additionally, users think the absence of a free trial and the necessity for consultations to get pricing details are significant drawbacks.

, and

To see what individual users think of NetSuite's cost and value, check out the review excerpts below.

“Netsuite gave our company the same features and functionality as our largest competitors at a fraction of the cost and no large investment in servers or managing an IT Dept. ”

Billy S.

“Beware of this because it is a big undertaking switching ERP systems and when there is no cap on the fees they can change when you renew, you could find yourself unable to pay for the system and forced to look elsewhere. If you sign up, i would ask for a maximum cap of 5% per year for software increases.”

merance a.

President

“A lot of the features are bundled into modules and you have to pay additional subscription in order to use them. When doing the initial sales and scoping call, you may assume some functionality would be standard but only to find out only a very basic functionality is available and then you end up paying more than planned.”

Brad H.

Head of Financial Reporting

NetSuite integrations (973)

Integrations rated by users

We looked at 1,819 user reviews to identify which products are mentioned as NetSuite integrations and how users feel about them.

Celigo Integrator.io

Integration rating: 3.9 (12)

“We using for for item import and update it work good.it's very easy to use and east to configure .it's very fast and easily integrate with existing excel”

“Celigo cloud extend Allie’s our sales team and others log important email information to our customer records and transactions. ”

“We use Celigo to seamlessly import information from our sales sites into our ERP. Celigo is critical to our operations.”

Gaurav S.

sr.netsuite consultant

1/3

Salesforce Sales Cloud

Integration rating: 4.5 (19)

“Validation to underlying sales data in order to verify the accuracy of the details driving the recognition of revenue.”

“Sales orders are generated in Salesforce, the integration allows for Netsuite to act as the single source of truth.”

Zachery G.

Senior Accountant

1/2

Microsoft Outlook

Integration rating: 4.1 (11)

“Directing our email thru outlook and we are able to back up our email exchange thru NETSUITE as well as documents attachments. In this way we are able to track our ticket cases thru outlook or even the once who are not included in the email trail.”

“Invoice are e-mailed out, order process updates sent to customers, incoming orders received via e-mai”

Regina R.

Technical Customer Care Supervisor

1/2

Expensify

Integration rating: 4.2 (10)

“Netsuite does a good job pulling the spending data from Expensify and helping us stay organized.”

“we need an expense reporting tool. I would use concur if I had the authority to change it. ”

Connor K.

Program Coordinator

1/2

SAP Concur

Integration rating: 4.1 (7)

“Extremely important for correct recording of expense reimbursements and vendor bills. Does not always integrate well and we get a lot of errors.”

Brittany Y.

Accounting professional

Avalara

Integration rating: 4.3 (6)

“The integration of NetSuite software with Avalara is important because it allows businesses to streamline their tax processes with automated compliance and reporting. This integration eliminates the need for manual entry of tax-related data, reducing the risk of errors and ensuring accurate tax calculations. By combining Avalara’s tax compliance technology and NetSuite’s powerful cloud-based business management platform, businesses can automate their sales tax compliance processes and ensure that their taxes are correctly and timely filed.”

Devendra K.

Manager

Stampli

Integration rating: 4.8 (5)

“To allow us to make invoice processing easier and allow us to focus in other important projects ”

Araceli H.

Boomi

Integration rating: 4.8 (4)

“I keep hoping there is a better effort to make those things available in ODBC also available to REST.”

Caroline W.

Sr System Administrator

ShipHawk

Integration rating: 3.5 (2)

“I was not part of the decision making. That said, if I were, I would not have been a selector of ShipHawk. But it is a critical part of the business process as it is functioning as our WMS and MCS shipping system. It gets the job done, but had I have been in the decision process, I would have gone with RF Smart and PaceJet. ”

Joshua S.

Director of Information Systems

Versapay

Integration rating: 4.5 (2)

“Great customer portal for recurring payments and invoice acccess to customers.”

Anonymous R.

Senior Accountant

Yooz

Integration rating: 3.5 (2)

“Automation of Invoice processing not something that is available currently via Netsuite UK”

John N.

Ecommerce and IT management

Velaro

Integration rating: 5.0 (1)

“Part of ensuring we offer the best customer service is by facilitating communication between our various systems and ensuring all customer interactions are recorded and accessible.”

Yitzhak B.

Digital Service Team Lead

TrueCommerce EDI Solutions

Integration rating: 5.0 (1)

“High volume EDI means we need something to handle the translation and the passing off of these documents into our ERP solution. ”

Joshua S.

Director of Information Systems

CaptivateIQ

Integration rating: 5.0 (1)

“For purposes of calculating accurate commission payouts in accordance with revenue recognition. ”

Zachery G.

Senior Accountant

Payhawk

Integration rating: 5.0 (1)

“All European corporate card and employee reimbursements are automatically posted in NetSuite”

Brad H.

Head of Financial Reporting

Volopay

Integration rating: 4.0 (1)

“All Australian corporate card and employee reimbursements are automatically posted in NetSuite”

Brad H.

Head of Financial Reporting

ConnectWise CPQ

Integration rating: 5.0 (1)

“We are continuing to leverage ConnectWise CPQ to pull order data from our distribution partners and automatically update NetSuite with part numbers, shipping information, and serial numbers.”

Anonymous R.

CIO

NetSuite customer support

What do users say about NetSuite customer support?

Customer support rating:

3.8

We analyzed 178 verified user reviews to identify positive and negative aspects of NetSuite customer support.

A few users found NetSuite's customer support team responsive, helpful, and vital for resolving issues quickly.

Widespread user sentiment points to slow response times and difficulty reaching knowledgeable support staff.

A significant portion of users report support is costly, limited, and often requires extra fees for effective help.

Broad user base notes challenges with offshore support, language barriers, and inconsistent quality of assistance.

Support options

Email/help desk

Faqs/forum

Phone support

24/7 (live rep)

Chat

Knowledge base

Training options

In person

Webinars

Live online

Documentation

Videos

To see what individual users say about NetSuite's customer support, check out the review snippets below.

“I like the customer support and ticketing system it is the best and the fastest support of any ERP system.”

Waheed S.

Sales Manager

NetSuite FAQs

Q. Who are the typical users of NetSuite?

NetSuite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What is NetSuite used for?

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services. NetSuite's features include AI-boosted automation and analytics that are integrated into every ERP process. The platform offers financial management capabilities. Companies can use it to plan, budget, forecast, manage accounting, and optimize cash flow. Additionally, NetSuite provides global business management tools. These handle multiple currencies, tax rules, and reporting across geographies and subsidiaries. The suite also includes an integrated CRM system. This allows companies to manage sales, marketing, and customer service relationships. NetSuite centrally storesbusiness data, providing an ideal foundation to maximize the use of AI across the suite. AI powered solutions in NetSuite help businesses run more efficiently, be more competitive and grow.

Q. What are the benefits of using NetSuite?

• NetSuite offers a comprehensive suite of ERP, accounting, CRM, ecommerce, and other business management tools to help companies streamline operations and gain insights.
• The platform provides AI-powered automation and analytics across key business processes such as financial management, inventory, order processing, and more.
• NetSuite supports global business management with capabilities for multiple currencies, languages, tax rules, and consolidated reporting across subsidiaries.
• The solution delivers CRM functionality including sales force automation, marketing automation, customer service, and configure-price-quote.
• NetSuite provides customization, integration, and platform capabilities, so companies can tailor the platform to their unique needs.

Q. What languages does NetSuite support?

NetSuite supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. Does NetSuite support mobile devices?

NetSuite supports the following devices:
Android, iPad, iPhone

Q. Does NetSuite offer an API?

Yes, NetSuite has an API available for use.

Q. What level of support does NetSuite offer?

NetSuite offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat, Knowledge Base