Reftab Reviews

Great value for $ Integrates and Interacts with Atlassian Jira and Jira Service Desk (Provides link between the asset and any issues or tickets) Bulk Import of existing asset information from existing tools. Easy to setup new fields with different configurations. Good filters to find what you are looking for quickly. Mobile app/interface

The initial product did not integrate with Jira Service Desk. Reftab has since added this capability and setup was reasonably simple.

Reftab is really intuitive. I setup my first instance without needing any support and barely glancing at the documentation. I had a fully functioning demo running with assets and testing check in check out in about an hour of signing up for a demo account. The mobile app adds to that intuitive use.

I wish I could tie printing inventory labels to my Dymo labelwriter and use a label template to print more customized intentory labels right from the Dymo. OK... I haven't asked if that was possible, yet.

The user interface is simple and easy to work with. Made it so much easier to locate assets that have been signed out to employees and track the usage. It was an easy transition for employees to start using the program and the training aspect was fast and easy. Reporting is fantastic by getting notifications of who has not turned in something.

I don’t have any Cons on the software because if I do find something missing the Reftab team is always available to try to find a way to get us what we are looking for.

Keep the Company very organized with the equipment that comes in and out of the office.

The Asset ID # don't automatically populate.

The software makes it extremely easy for multiple users to be able to log in and see what assets are available to be loaned and make reservations for them as required. We were looking for a solution that would allow many users to access the information centrally and this does it beautifully.

The pre-determined access levels are the most challenging with the software, but we have found ways to work around this. We can't easily set access to specific sections and views, as this is a bit limited. Any issues or improvements we have, we make suggestions to the team at Reftab, and if they think it is beneficial, will roll out the change in an update to accommodate the request.

Reftab provides a powerful and cost-effective solution enabling us to keep track of our physical and digital assets across a distributed workforce.

I can identify very few cons in the time I've used this platform. The ability to deploy an agent to all hardware to automatically capture information would be nice but not necessary if managed well.

The price of this software is definitely a win. We were previously using multiple home-built applications to fill this need. Moving from a home built to purchased application always comes down to value for the money. The Customer Support has been prompt, friendly, and efficient. I have reached out a few times and have had near-immediate response times. New features have become available since implementing...

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I wish the reporting features were as easy to navigate as checkouts are. They do not run in a way that is as intuitive to me. Especially when attempting to refine data into smaller increments. Automatic emails are great, and reduce the amount of individual notifications I need to send, but they could do with a slight improvement. There are terms coded into the auto emails to pull things like due...

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There is a lot to like about Reftab. It has a modern look and feel. It's software as a service, so there is nothing to download or install. It's quite easy to use, but it's recommended to at least look through the documentation. And the founders are always willing to help.

There is nothing not to like. But you must take time to learn how it works via documentation and experimentation.

The best thing about this software, and why we original started using it, was its integration with JIRA, our ticketing system. Integration was seamless and gave us great insight into diagnosing issues with specific hardware.

It's intend use is to check out hardware on a "by user" basis. We have business office managers at our various locations who control and manage all hardware at the location. Since they could not assign hardware to them in the portal, we had to allow each advanced access, which allowed them access to areas we didn't want them to have.

Reftab seems like a newer, slightly smaller company product, and it does everything we need it to do. Price is competitive, coming in a little lower than some other products. Reftab doesn't have some of the bloat or feature creep in other more mature inventory management solutions. The support team is very responsive to inquiries, and they even developed some small features we suggested, saying those features made sense for the whole user base. Accurate, intuitive

The simplicity of the software has lots of pluses if you like simplicity, but it may lack some of the more niche features in the larger, more mature products. On rare occasions it throws an error, but the errors are handled and displayed in the UI in a way which makes sense.

Accessibility - Available in a browser at any location Interface - The information is presented clearly and display is customisable Auditing - Loan history and Changelog allow full audit trails to be maintained.

We are pushing the boundaries for which this product was designed. Initially we discovered some limitations when trying to import existing information and managing disparate assets such as security keys, power tools, surveying and safety equipment. These limitations have been addressed by the developers.

Reftab is a well priced, and highly customisable solution that has really helped us streamline our Asset Loans across multiple locations and divisions. The system was easy to deploy, and we were able to bulk ingest our asset catalogue via CSV. Once you are up and running, checking items in or out is very simple regardless of whether you are using a scanner or not. Flexible loan periods and auto reminder emails mean that the system supports the needs of not only our Resources team, but also the end users. The Reftab team are extremely responsive with support requests and are very happy to receive feedback.

No major cons at all. Having some more flexibility to customise confirmation emails based on asset type would be great - but Im sure the Reftab team would help out here if i raised it with them.

Reftab is a powerful tool to manage rental inventory going in and out and being able to identify the status and location of any given at any given time is very helpful in our quick passed application.

There is not much I am missing in the software. My only feature request in customized reporting has been submitted to the company.

The simplicity of the product in setting up, training staff to use was quick and easy to use. Tech support is awesome.

We've been using the product for about 8 months and so far we don't have any complaints.

Simple, yet appealing UI.

None.

This software adapted well to fit our needs in organizing our tool crib. I liked how we could create kits combining any amount of assets and accessories, and create fields to store types of data. Nicely designed.

Limited with attachments, no photo option for a completed kit.

Smooth and reduced to the needed functionality.

Some controls are hard to find, only in the context of a location or the Import/Export functionality.

The developers are very helpful and quick to respond to new feature requests. It is reasonably-priced and affordable enough for our public secondary school to use with students. Powerful features wrapped up in an easy-to-use interface.

Mobile scanning app reads barcodes quickly using the phone camera, but it is cumbersome to check out multiple pieces of equipment to the same user.

The Customer Service at Reftab is unbeatable. I am new to my Department and had issues with access. I had help within a few hours and they stuck with me until my problem was resolved.

I have no complaints. Reftab is easy to use and works great for tracking instruments in our Department.

The ease of setup and use. It has a good feature list which is growing based on customer feedback which in my opinion is the best way to enhance the product.

The range of labels supported is a little disappointing but they are adding additional labels going forward.

Thousands of Pro. The most important that it keeps tracking all my assets.

Differently, I would say that I have Zero CONS.

I like the way it handles asset entities, accessories and licenses. I also like the way it handles asset assignment as loans to loanees.

There are a few places where how to accomplish certain tasks isn't clearly obvious to the end user resulting in certain features not being noticed as a possibility to the user, but once you learn the interface and what all can be done it's pretty easy to work with.

Cost effective asset management solution with desktop and mobile asset interfaces. Two factor authentication. Highly responsive service/support.

Would ideally offer some level of interface with Jira Service Desk.

Reftab checks all the boxes for what we need. Managing our deployed hardware in customer facilities is extremely important for us to scale and achieve success. Reftab was customizable enough, has excellent customer support, and—importantly—is much more affordable than competing products.

There's definitely a bit of a learning curve on the software but it's easily overcome after using it for a bit. The UI could use a bit of polish but that's a tiny nitpick.

There is a significant amount of functionality that can be tailored to your specific needs.

So far so good, at this time any questions or issues I had were resolved.