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Field Service Management Software with CRM (2026)

Last updated: February 2026

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Why is CRM important for field service management software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

CRM in field service management software centralizes customer information, streamlines communication, and accelerates billing processes. It enhances task management, allows real-time data access, and supports efficient report generation and customer interaction. Of the 46 reviewers who rated CRM, 85% rated this feature as important or highly important.

Key features of field service management software based on insights from 2302 verified reviews

Mobile Access: Reviewers value real-time updates, job tracking, and communication through mobile devices, enabling efficient field operations and reducing downtime. 94% of reviewers rated this feature as important or highly important.
Scheduling: Users highlight flexible scheduling, route optimization, and real-time visibility of technician availability, enhancing productivity and customer satisfaction. 92% of reviewers rated this feature as important or highly important.
Service History: Reviewers appreciate detailed service records, easy access to past jobs, and the ability to provide personalized service recommendations. 89% of reviewers rated this feature as important or highly important.
Billing & Invoicing: Users find the invoicing process streamlined with customizable templates, integrated payment options, and real-time financial tracking. 88% of reviewers rated this feature as important or highly important.
Work Order Management: Users emphasize ease of tracking, customization options, and the ability to manage work orders efficiently from creation to completion. 87% of reviewers rated this feature as important or highly important.
Real-Time Data: Reviewers highlight instant data synchronization, real-time updates, and the ability to make informed decisions quickly based on current information. 86% of reviewers rated this feature as important or highly important.