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Craft.io Reviews

Reviews summary

Pros

Overall it has been great, wonderful find to have up to date information.

Zack O.

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It is great for collaboration with developers team. We have integrated JIRA and now I got the whole vision of product development.

George P.

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Still much better than Jira. There could be more advances solutions like AgileFant.

Nico H.

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Cons

Unable to post links with ampersands in the URL in comments. Permalinks stop randomly working and bring to a different view.

Anonymous Reviewer

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Poor number of integrations with other platforms and tools.

George P.

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Sometimes it's not accurate when it comes to who edited a story/item. This can cause quite the problem for paper trails.

Alexander H.

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Overall rating

4.4

(26)

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92%
positive reviews
96%
would recommend this app

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26 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A product persons product tool.

Reviewed 2 years ago

I've been able to mostly live inside of one tool when working with my team. That pays for itself.

Pros

- RAPID data entry - if you have an idea of your first stories the views used allow you to rapidly write, press enter create a new story, and create another. This is actually massively time saving. - One stop shop - you can go from ideation to planning to delivery using Craft. It's what actually drew me to the product itself. - Picture support - pictures are supported in card view, so people at a glance can see what you're actually working on. - Idea Dump - you can quickly go from random thoughts to actual user stories in seconds - Fields - you can even add story points, effort, custom fields to help plan and prioritise.

Cons

- Sometimes it's not accurate when it comes to who edited a story/item. This can cause quite the problem for paper trails. - Zappier support is flaky at best.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good process sharing

Reviewed a year ago

The benefit is to keep everybody on the same page with a clear sprint backlog and clear milestone.

Pros

The way it allows us to share the Product Development process with ease along with the team. Coming from a similar product (Product Board) the learning curve has been short. I would recommend to small remote teams in their early stages of development.

Cons

Not always easy to browse through, requires more effort than necessary to find items that haven't been properly tagged.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Buggy software

Reviewed 4 months ago

Helps with agile software development using Scrum approach.

Pros

In overall it's still a usable product. The developer needs to focus on fixing the bugs to improve overall usability. Also, you need to have a fast computer to run it. Running this thing on an old mac is a nightmare.

Cons

Plenty of bugs and poor usability features. 1. Assigning a story to somebody will move the current swimlane to the first swimlane. 2. Assigning a story to somebody will move the ticket to the top of the swimlane. 3. A “Command+click” (on Mac) on a ticket in a swimlane does not open the ticket in a new tab. 4. Unable to post links with ampersands in the URL in comments. 5. Permalinks stop randomly working and bring to a different view.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Craft Review

Reviewed 2 years ago

I think craft is a wonderful, all in one solution for product teams. I love it and wouldn't go back to any other software for this purpose.

Pros

I really like the way craft is structured, and the different views it gives me to organise and work on my backlog items. Craft has made life so much easier and more organised for me and my team. Starting with the roadmap where it forces me to thin in terms of goals and initiatives, and moving on to the backlog where it gives me a very helpful workflow view to take stories through a proper process, and finally the list view which I use the most to work on my stories.

Cons

JIRA integration is painful and prone to introduce confusion since it needs to be manually pushed to JIRA from craft, but works live the other way round. Also while I find it quite intuitive, new users find it particularly difficult to navigate round craft unless given some training. Also the strategy section in editor could be better designed, so that goals etc are not just floating text fields but had more of a concrete hierarchy. Otherwise they get difficult to manage beyond a point.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Supports the entire product management life cycle with a rich and easy to use interface

Reviewed 4 years ago

I need a tool to track documents and workflow associated with product management. This tool does that very well.

Pros

- Allows me to capture all the documents I need from 1) feature prioritization, 2) discovery, 3) design, 4) User testing all in one place. (Also supports implementation but we still use Pivotal Tracker for that.) - Very natural feeling interface, particularly once you learn how the story attributes (theme, epic, story type, version, sprint, team, and worker) work in the interface. - Allows stories to be assigned to different teams (and sprints for each team) for different stages of development (prioritization, discovery, design, user testing, etc.) is awesome - The kanban boards are well designed and implemented

Cons

- It's still an early stage product so some of the features are incomplete and I occasionally run into bugs. That said, they are really responsive with bug fixes and feature requests. - Some features I would like, for instance, having kanban boards contain stories and tasks from multiple products, aren't yet available. (It's on the roadmap) - The roadmap diagram feature is weak. (It's slated for improvement.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Customer Service

Reviewed 2 years ago
Pros

The onboarding process is the best I have experienced to date. The visualisation is really very clear and I also benefitted greatly for the FREE trial experience. The example project dealt with is intuitive and very easy to follow. It helped me to better understand whether the Craft solution is indeed what I am looking for. I am looking at Craft on behalf of a current client whose business I am convinced will be greatly assisted by what the team offers. However, I found the Customer Success Team to be really very attentive. The Intercom dialogue feature is also a great help this early in the process.

Cons

I have yet to broaden my experience with the solution offered by the Craft team and cannot, in all honesty, identify features least liked yet. The customer success team is on hand at all times and the response via the Intercom inApp messaging facility was in my experience almost instantaneous.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Does what you need

Reviewed 2 years ago
Pros

It's fast to create tasks and the drag & drop system is easy to navigate.

Cons

The unique terminology--it's hard to figure out what a simple project, milestone or task is when they call it epic, story, etc.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Great tool for product management

Reviewed 2 years ago

Developing a product roadmap for CRM for a business spread across multiple geographies has been great due to the different levels available in the story map, and ability to tag, apply custom fields and link to initiatives.

Pros

Easy to organise stories in story map with Feature and Topic levels above Epics

Cons

Some features which seem basic are not there, like uploading stories, or exporting story details in csv.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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craft review

Reviewed 2 years ago

I love working with craft.

Pros

User friendly and user interface is good and dynamic.

Cons

After recent update it is totally change.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this!

Reviewed 5 years ago

I`m using Craft for 2 products. It is great for collaboration with developers team. We have integrated JIRA and now I got the whole vision of product development.

Pros

- Incredible UI/UX - Good support

Cons

Poor number of integrations with other platforms and tools

Vendor response

Thanks, George!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Using it for more than a year

Reviewed 2 years ago

More visibility on who is working for what. Still much better than Jira. There could be more advances solutions like AgileFant.

Pros

We have been using the tool for our software development practices for quite a while. Supports multiple products. We are doing weekly sprints and are now on sprint 65 or so. Supports all essential features, like image uploads, attachments, planning, etc.

Cons

UI is not always very intuitive. For example, deleting a ticket might not always be very clear where to find this feature. The whole UI is very different from other similar software. There is a learning curve. I suggest you try the software before paying. There are some small quirks that you would expect the software to perform. One example is selecting multiple tickets to move them to another swimlane by drag-and-dropping. This seems to only move the first ticket, even you selected multiple.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Totally in Love with the Simplicity

Reviewed 4 years ago

Built shared understanding with a geographically fragmented team. Getting on the same page with a virtual team is not easy, this tool is greatly assisting in making that happen.

Pros

The visual user story view is a game changer. Most tools place emphasis on plan and build, but Craft excels and wrangling in the mountain of spreadsheets and docs in the discovery phase. This tool ensures shared understanding with the entire team, arguably the most critical aspect to a successful product launch. Oh, and yes, it does push and integrate with Jira with two-way sync. So there is little reason to not give this tool a go. Last thing I'll say, the tool is beautifully designed and so intuitive and easy to use. For that alone I'm a fan.

Cons

Although they're constantly working on the product, I'm eager to have a mobile companion app as part of the offering.

Vendor response

Thanks for your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The toolbox for the product manager

Reviewed 2 years ago

Since I have started to use craft, the only thing I need is craft. Information is in one place, no more scattering between Excels, Trello, Jora, Word documents, ​and alike​. Perfect match!

Pros

It is an all in one toolbox for what every product manager ever dreamed of having. From Features, epic, and user stories - it's all there. It's a one-stop​ shop all you need. Comprehensive​ and detailed, allow planning of versions and goals. Your product manager carrier ​would be split bef​ore and after you will start this tool

Cons

Need work on the editor and some UX, Not all functionality is precise​. It's a learning curve.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Good overall software for managing product roadmap

Reviewed 2 years ago
Pros

User interface, ease of use, support, to say a few

Cons

Some features were deprecated that were particularly useful

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good product management tool which cover the whole product management lifecycle

Reviewed 2 years ago

It is our go to tool to manage the development of our products, and to share our progress both internally and with our customers.

Pros

The product is very well aligned with the product management needs, covering the entire lifecycle from user feedbacks to work and releases planning.

Cons

The interface, although very well designed, requires a little time to get used to the workflow that the tool offers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the best product management tools

Reviewed 2 years ago

As the product owner, I don’t have to manage tons of slides, spreadsheet, images, notes etc so I can focus on my job. The complete product management tools I ever use!

Pros

The insight & roadmap part, the features are useful so I don’t have to shift between slides, spreadsheet, and other files

Cons

Also the insights part, there’s some features that I need which is still not there. I hope there’ll be added soon

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Sales made easy!

Reviewed a year ago

Overall it has been great, wonderful find to have up to date information.

Pros

What I like most able Craft, is that all the information on companies you could every want is all on one page.

Cons

It is still new, so some of the small to mid-size businesses aren't on Craft leaving me to not be able to prospect effectively sometimes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love it

Reviewed 2 years ago
Pros

It's easy and beautiful, plainly a joy to use it compared to Jira

Cons

Not 100% final, but still better than the rest

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend4/10

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Nice but hard to use

Reviewed 2 years ago
Pros

Craft.io is a clean space to organize ideas and features of a new product. It comes with good tools/ideas : Story Mapping, Story ordering, PDF generation

Cons

The good ideas of Craft is not well served the app model. Some strict choices (like Theme/Epic/Story) can be blocking points when the projet organisation isn't Craft compatible. The good ideas of Craft is not well served by the app UI. It's often difficult to find the good action link, the place of a feature used yesterday.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nice Product Management Tool

Reviewed 2 years ago

One of the best roadmap software

Pros

Ease of Use Different Views including kanban(board), timeline Story Boards Being Agile

Cons

Navigation inside product roadmap. It would be great if UX is enhanced

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Craft is a powerful PM tool

Reviewed 2 years ago

Im mostly using it for product strategy and roadmapping at the moment, but hopefully we want to use it for our all full product management and development efforts.

Pros

I love that I can use it from the start of a product strategy till managing and releasing. It helps with the full cycle of managing a product.

Cons

Since we are an independent product studio, I'd love for Craft to create a way where we can add client accounts (free) so they can add their comments and only view certain aspects of the product management effort.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I've been using craft to keep track of my plans and manage my startup mvp development.

Reviewed 4 years ago
Pros

Craft is the most comprehensive solution available. It is the only one I have found that offers a full range of product development tracking from early ideation through production and testing. It is also a beautifully designed peice of software that is clean, modern, and a joy to use.

Cons

Craft is young and so I still run into some glitches that makes it not work the way it is intended; however it is clearly being actively improved so fixes are always on the way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Craft.io "best PM App for Creative & Visual Thinkers"

Reviewed 2 years ago

I use it primarily for R&D thought processess and visioneering.

Pros

The ability to have workflow in a dynamic perspective with many ways to view what's happening.

Cons

It is so robust (complement:) that it is very hard to understand how to establish a complete workflow methodology.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A very good software for product specificatoin

Reviewed 2 years ago

I´ve using Word and other descentrilized solutins to specify product and on Ctraft.io i´ve found one stop shop to my needs. Craft also inegrate with pivotal and my developer team can follow the specifications

Pros

They have many features to put all product specifications in one place and also i can share a link to stakeholders.

Cons

The editor have a very good interface and it´s very easy to use for Product Owner and for other teamates

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good tool!

Reviewed 4 years ago

Nice UI! Was surprised to talk with CEO of Craft via support chat, seems like he cares about the customers :)

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you, Rudolf!

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