Zen Planner Pricing, Features, Reviews & Comparison of Alternatives

Zen Planner

Comprehensive Member & Business Software for Gyms + Studios

4.35/5 (200 reviews)

Zen Planner overview

What is Zen Planner?

Zen Planner is a comprehensive member management software for gyms, schools, boxes & yoga studios that is fully customizable to the unique needs of your business. It has the right combination of essential and intuitive features that will save you time so you can focus on doing what you love. Our solution handles time-intensive administrative tasks like billing, scheduling & attendance tracking, giving you more time to focus on your fitness passion & develop stronger relationships with your members, staff & community. Need a lead-generating website that integrates with your software? How about help with digital marketing? We offer that too!

We offer innovative apps aimed at improving member experience at your fitness business. Our Staff Mobile App allows your instructors and coaches to check members in, create appointments, setup member profiles, have members make payments & sign documents & more. Kiosk Mode within the Staff App enables members to check-in, make payments, purchase retail, sign up for memberships & sign documents all on their own. Our Member Mobile App is designed to improve member experience outside of the your gym. Within the app your members can view your schedule, reserve their spot in class & see which of their friends have signed up for class. This app also has unique Workout Tracking features, so your members can see the workout of the day, log their results, view their results on your leaderboard & comment on and like their friends' results as well! Both our Member & Staff Apps are available on Android & Apple devices.

We proudly offer straightforward pricing plans starting at $99/month, as payment processing is included when you use our preferred U.S. payment processor. You'll never pay more for key features like embedding, workout tracking & use of our mobile apps. We don't have hidden fees, startup fees or contracts.

We've invested in your success & as soon as you become a customer, you will receive one-on-one training sessions with one of our Onboarding coaches. These sessions will teach you everything you need to know about our software, so you can take full advantage of our solution right from the start. We offer free customer support by phone, email and chat to answer any questions you may have along the way. Our helpful in-house Customer Success team boasts a satisfaction rating of 98%.

Our solution is ideally suited for martial arts & MMA schools, affiliate gyms, yoga studios and fitness studios.
www.zenplanner.com

Pricing

Starting from
$117/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

English
Zen Planner screenshot: Within the easy-to-navigate app, members can view available classes and quickly reserve their spot with a single tap. To help with class selection, individuals can also see which of their fellow athletes have signed up for a specific class.Easton Training Center Castle Rock | Zen Planner Martial Arts School SoftwareZen Planner screenshot: Make the app more engaging by letting your members get to know your amazing instructors better. This app-only feature enables fitness business owners to provide instructor photos and bios for every class.Zen Planner screenshot: Let your members see who else has signed up for classZen Planner screenshot: Engage your community and increase accountability with in-app Advanced Workout Tracking features. Members can quickly check the day's workout, log their results and view your community leaderboard conveniently from their mobile device.Zen Planner screenshot: Great job! Dayummmmm! Get it girl!! Let your members show their love for one another with new in-app social features. Members can now "Like" and Comment on leaderboard results.Zen Planner screenshot: Enhance your members experience in the gym with our Kiosk iPad AppZen Planner screenshot: Members can quickly & easily check-in to classes and appointments on the Kiosk iPad AppZen Planner screenshot: Members will know right away when they've checked in successfully. If there's an issue they need to resolve, they'll see an alert within the AppZen Planner screenshot: Processing new or existing members is easy and paperless with our Kiosk iPad App. New and existing customers can sign themselves up for memberships through the AppZen Planner screenshot: The retail kiosk enables members to self-serve and “ring in” retail purchases such as a bottle of water or protein powder. Members can swipe, enter their credit card or select an account on fileZen Planner screenshot: Gym members can digitally sign documents within the App when signing up for new memberships. In-App alerts let them know when there are unsigned documents, which they can then sign through the AppZen Planner screenshot: Easily view your daily calendar & plan your day around busy classesZen Planner screenshot: Checking members in for class is simple with our Staff AppZen Planner screenshot: Easily see which members have been checked in for classZen Planner screenshot: See alerts, such as unpaid bills or unsigned documents, when checking members inZen Planner screenshot: If a member has an unpaid bill, you can have them make a payment within the AppZen Planner screenshot: If a member has an unsigned document, quickly have them sign it before participating in class within the AppZen Planner screenshot: Setup and edit members' profiles within the App. You can quickly call, text or email them by clicking on icons within the AppZen Planner screenshot: Add a photo to a members' profileZen Planner screenshot: Visually track how often members are coming in by viewing their individual attendance history in their Member ProfileZen Planner screenshot: Display current class workouts and top performers for members to view while they check-inZen Planner screenshot: The customizable dashboard provides important business data in one easy-to-view locationZen Planner screenshot: Stay organized with daily, weekly or monthly class schedules on a calendar that's color coded by class typeZen Planner screenshot: Quickly access detailed information, on payments, attendance, alerts and progress, for individuals in their Member ProfileZen Planner screenshot: Members will no longer need to manually track workouts in notebooks or on whiteboards with Zen Planner's workout and skills trackingZen Planner screenshot: In addition to workout tracking, you can also track members' progress and resultsZen Planner screenshot: Zen Planner now offers lead-generating Integrated Websites! All our websites are mobile friendly and include embedded forms and calendars, SEO optimizations and a superior support team to help make updates.Fit Body Boot Camp | Zen Planner Gym Management SoftwareCrossFit Kada | Zen Planner Affiliate Gym SoftwareTriYoga of Central Pennsylvania | Zen Planner Yoga Studio SoftwareZen Planner SoftwareZen Planner's Culture

Zen Planner reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.1
  4.5
Mike Cronin

Cheaper, better, friendlier

Used daily for 2+ years
Reviewed 2019-05-27
Review Source: Capterra

I love their service and how much they've helped me. I would like the ACH only option for memberships though!

Pros
The customer service and ease of use, especially that everything you would essentially need is included with ZenPlanner, unlike MindBody or Triib. It's also cheaper because of PaySimple's merchant integration and I don't think most fitness businesses need the add ons that MindBody has and that you would pay for. I think being a good business owner, setting clearly defined roles and tasks for employees, and making sure they do them will lead to more sales than a email/text bot from MindBody.

Cons
I think the client facing side of signing up for memberships could be a little easier, for instance: you can't have a ACH only membership option, you do need an iPad or computer of which to then use ZenPlanner's Front Desk for, but I do know ZenPlanner is teaming up with PaySimple to possibly release a device to use instead of an iPad or computer.

Response from Zen Planner


Thanks Paul! We appreciate your feedback and kind words.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alejandro Lopez

Excellent product with futures that are practical, easy to use, and visually appealing

Used daily for 2+ years
Reviewed 2018-07-13
Review Source: Capterra

Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches.

Pros
I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful.

Cons
Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Keesey Presson

Great Experience!

Used daily for 2+ years
Reviewed 2019-12-04
Review Source: Capterra

I absolutely love Zen Planner Help Desk. They are the most patient and helpful people EVER. Never have I called and hung up without a solution to my issue. I wish I could have them for my daily life!

Pros
It's simplicity. It's not overly complicated and buttons are easy to find.

Cons
Reports and the filters within it can be confusing; sometimes I'm not sure what terminology or keyword I need to use to produce a report I need - or if I'm supposed to use a whole number in a text box or spell it out...

Response from Zen Planner


Thank you for the kind words, Keesey! I'll pass along your review to our support team!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Teagan Ketchum

Finally Found the Right System

Used daily for less than 6 months
Reviewed 2019-10-08
Review Source: Capterra

This software has made this much more simple and allowed us to enhance our customers experience in our facility!

Pros
-Set up was detailed step by step process and had video reviews that our staff could go back to -Customer service is the best that we have seen -Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again) - Hotline is available 7am-7pm -Email (you can send a detailed email and have it answered within one business day) - Our on-boarding assistant fallowed up with us after a month to make sure everything was running - Has easy quick reporting - Great schedule (imbeds into website so you do not have to leave company page) -Great point of sale (imbeds into website so you do not have to leave company page) - Mobil app is simple for customers and makes scheduling simple

Cons
online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them

Response from Zen Planner


Thank you for the review, Teagan! We're glad you've found the right system for your business!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Good for very simple gym businesses, bad for everything else.

Used daily for 2+ years
Reviewed 2017-10-16
Review Source: Capterra

Pros
ZP lets us schedule and bill clients in one place. It spits out reasonably useful accounting summaries and can handle some email automations.

Cons
This software is the worst part of my job. Do not be fooled by their slick sales staff: this cannot perform most of the functions advertised. It can, but only in a perfect world where you gym runs exactly as ZP imagines it. In this imaginary perfect world, you'd need a team of administrators working full-time to keep your database up-to-date and functioning. Our gym runs about 250 sessions per week. That's either classes or PT. They're all different. ZP's workout builder does not work for this. We were spending ~3 hours per day inputting workouts. It could not scale. So now we do not track workouts in the software. We see 100 leads per week and run free trials to get them into the gym. ZP's various 'prospect' systems cannot handle this. They are not manipulatable enough to handle the different types of trials we'd like to offer. Doing so, again, would take a team of administrators. We now use a separate sales software for everyone on trial. ZP goes down most days for 1-2 hours. 5-6 days per week. Just no software to run the gym. No attendance tracked, no bills processed, no member questions answered. ZP's calendar never works on the first try. Literally. When I click on a staff member's calender I wait 15sec for the software to reload the full gym calendar with no changes. Then I click the staff member a second time, wait another 15sec, and only then am I rewarded with his/her calendar. With 28 staff this is not working.

Response from Zen Planner


I¿m sorry to hear your experience with Zen Planner has been less than ideal. We'd like to offer help to ensure your database is set up efficiently and give you a direct point of contact for the issues you have brought to our attention. Please reach out to our retention expert, Nick Deprez at nick.deprez@zenplanner.com, to get set up as your review is anonymous and we are unable to reach you directly. In response to your note about down time: we diligently track the down time of our software and are currently at 99.87% availability. This would not be possible if we were down at the rate you described. I¿ve passed your feedback about our feature compatibility and sales to our Sales Team to review and ensure we maintain transparency and honesty in our sales process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Zen Planner pricing

Starting from
$117/month
Pricing options
Free trial
Subscription
View Pricing Plans

15-day free trial, no credit card required.

Up to 50 members: $117/month-to-month
Up to 100 members: $157/month-to-month
Up to 250 members: $197/month-to-month
More than 250 members: $227/month-to-month

Zen Planner features

Attendance Management
Attendance Tracking
Automated Billing
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Electronic Payments
POS
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Website Integration

Activity Dashboard (48 other apps)
Automated Scheduling (44 other apps)
Event Scheduling (45 other apps)

GetApp Analysis

Roughly 30,000 gyms serve more than 50 million people in the U.S. alone, and that statistic doesn’t even count the hundreds of thousands of people who belong to more niche fitness facilities, like martial arts studios, bootcamps, and affiliate gyms. Zen Planner is a web-based application designed to serve this industry, providing fitness businesses with all the tools necessary for member management, automated billing, class and staff scheduling, attendance tracking, and workout tracking.

Designed as an all-in-one solution and built to help fitness professionals turn their passions into successful businesses, Zen Planner is most frequently used by small gyms, studios and martial arts schools. The average fitness business using Zen Planner has between 50 and 300 members. The all-in-one platform offers robust reporting features and powerful customization options, along with an engaging Member Mobile App and self-service Kiosk iPad App that empowers gym members to check themselves into classes, purchase memberships, and buy retail items.


What is Zen Planner?

Zen Planner is an all-in-one member management solution for fitness businesses. The web-based platform provides businesses like gyms, affiliate gyms, martial arts schools, and gyms with tools for handling member management, billing, scheduling, and website embedding. The company’s self-service Kiosk iPad App fits into the membership management process by enabling gyms to enhance their members’ experience, improve business metrics, and reduce administrative time. Zen Planner’s mobile app for Android and Apple devices enables members to reserve their spot for class, see which of their friends have signed up for class, and track their workout results, all from their mobile device.

Fitness studios that use Zen Planner benefit through better employee time management, increased business analytics and insights, and improved member retention and growth. Zen Planner provides tools for capturing, tracking, and even guiding prospects based on their current status within the sales process. It also offers fitness studios a unique combination of essential features for client management. All of Zen Planner’s features are designed to be flexible for users as their businesses grow.


Who is Zen Planner For?

  • Industry: Fitness businesses – affiliate gyms, martial arts schools, MMA gyms, fitness studios and gyms
  • Business size: Small to medium-sized fitness businesses with 10 to 400 members
  • Departments/roles: Fitness business owners, instructors and managers
  • Budget/point: All-inclusive pricing starts at $75 per month
  • Example customers: CrossFit Krypton, CrossFit NYC, Factory X Muay Thai, Cherry Creek Dance, 181 Fitness, United Studios of Self Defense

Main Features

Member Management

Being an all-in-one solution means that Zen Planner offers all the tools that fitness businesses need to manage members or client accounts. From attendance tracking and workout tracking to billing and successful payments, Zen Planner makes it easy to keep track of important details for each and every member at your fitness business.

Cut down on the paperwork that’s required of your staffers during the new member registration process by utilizing Zen Planner’s Kiosk iPad App. New members can sign up for memberships, sign waivers and contracts, and enter payment information, all within the app.

Make it easy for individuals to be members your fitness business through self-service features. Using Member Connect, members can easily manage their own accounts. Zen Planner’s Member Mobile devices allows members to reserve their spot in class and track their workout results from their phone.

Automated Billing

Zen Planner includes an integrated payment system, which businesses can use to manage basic financial tasks like collecting member payments, tracking expenses, and calculating taxes.

When you start using Zen Planner’s automated billing feature, your members will be able to view and pay their bills online through a self-serve portal. Those payments are automatically deposited into your bank account. Zen Planner keeps customer payment information private using leading security methods. The company is PCI-DSS Compliant.

Member Check-In

Using Zen Planner’s self-service Kiosk iPad App, gym members can check themselves in to classes and appointments by name or barcode.

Place your iPad in a conspicuous location, like at your front desk or by the entrance of your studio, school or gym, and open up the Kiosk iPad App. As members arrive they will self-check in to classes by typing in their names or scanning their barcodes. Integrated alerts let gym members know if they need to resolve any issues before participating in classes. This feature also makes it easier for you to track class attendance.

Class Calendar

Within Zen Planner’s Member Mobile App, gym members can view class schedules, reserve their spot in class, view instructor bios and see who else will be coming to that specific class.

Embed Zen Planner’s online calendar widget onto your existing business website or Facebook page to show current members and prospective members you class offerings. Zen Planner also gives you the option to speed up the check-in process by using the Kiosk iPad App or your existing scanners. By using Zen Planner for class scheduling, you’ll be able to keep track of enrollment numbers, ensure your classes aren’t over capacity, and avoid scheduling conflicts.

Collecting Signatures & Payments

Zen Planner makes it easy to collect signatures for waivers and contracts from your members. The company’s Kiosk iPad App gives gyms the ability to gather digital signatures when new members sign up or when existing members do not have these documents on file. This feature comes equipped with automated alerts that pop up for members when documents needs to be signed.

Zen Planner’s Kiosk iPad App also handles credit card payments for single sessions, along with class drop-in fees. It also brings ease to the process of retail sales at your fitness business. The Kiosk iPad App enables members to select and pay for retail items at your fitness business on there own. Members have the option of swiping their credit card or choosing from a card they already have on file. This feature will help eliminate the honor board at your gym, studio or school.

Website Integration

Businesses in every industry are increasingly relying on digital channels for growth, and the fitness industry is no exception. Using Zen Planner, gyms and fitness studios can boost the functionality of their existing websites. Zen Planner enables businesses to sell merchandise online, customize event registration forms, and establish better lines of communication with members.

Embed whichever widgets and forms you wish to use directly into your business website or Facebook page. If your goal is to add prospects directly into Zen Planner, you can embed a lead capture form to make that process even more seamless. Then, follow-up with prospects and turn them into members with email marketing and automations. You also have the option to integrate an online storefront into your website. Zen Planner’s storefront features include automated alerts that let you know as soon as orders have arrived, along with notifications that are sent out immediately whenever your inventory is down.

Advanced Workout Tracking

Zen Planner offers Advanced Workout Tracking to help fitness business owners simplify programming add value to their members, and increase accountability by actively tracking performance over time. This feature eliminates spreadsheets by allowing you to program workouts directly into Zen Planner. It also offers helpful features for coaches, such as built in percent calculators and the ability to easily prescribe and record complete rep schemes.

Coaches, teachers and trainers who use Zen Planner Advanced Workout Tracking can enter the daily workouts into the system for their members to see in advance. After completing the workouts, member can record their results for the day and see how their performance compared to their friends by viewing the daily leaderboard. Members can also comment and Like their friends’ results to help build a strong, more supportive community at your gym, studio or box. Members can view their results over time to see how they’ve progressed, analyze trends and keep track of PRs.

Students can then access this information at will to see how far they’ve progressed over time or review activity instructions made by their instructors or coaches. Advanced Workout Tracking features enable trainers and gym managers to assign workouts to specific classes and analyze the results of individual gym members.


Integrations

Zen Planner integrates with MailChimp for email marketing, along with a number of payment processors. Payment partners include PaySimple (U.S.), Beanstream (Canada), Payment Express and Ezidebit (Australia & New Zealand), and Payment Express and PaySafe (Western Europe). Zen Planner has also partnered with Infusionsoft, the leading sales and marketing software for small businesses. The integration with Infusionsoft provides customers with the tools to seamlessly manage their customers across both systems and ensure they receive the right communication at the right time.


Pricing

Monthly pricing plans start at $75, with no contracts or start-up fees.

A tiered pricing structure is available based on the number of active members a fitness business has enrolled. For the sake of pricing, “active members” are considered contacts within a business’ database that have active memberships. Zen Planner does not charge businesses based on the total number of database contacts.


Bottom Line

  • All-in-one platform for businesses in the fitness industry
  • Engaging Member Mobile App for Android and Apple devices
  • Solution to increase member retention and acquisition
  • Self-service Kiosk iPad App
  • Powerful automation solutions and self-serve features
  • Intuitive features help managers focus on member relationships

Videos and tutorials

Additional information for Zen Planner

Key features of Zen Planner

  • Self-service kiosk iPad app
  • Simplified automated billing
  • Attendance tracking
  • Skills tracking
  • Advanced workout tracking
  • Client self-service & online registration
  • Customized reporting & analytics
  • Staff scheduling
  • Email marketing
  • Member management
  • Website integrations
  • Facebook integrations
  • Martial arts belt tracking
  • Automated member communications
  • Infusionsoft integration
  • Member mobile app for Android & iOS
  • Staff mobile app for Android & iOS
  • Staff time clock
  • Expense tracking
  • Event registration
  • Billing alerts
  • Online scheduling
View All Features

Benefits

Our Member App for iOS and Android allows members to reserve their spot in class, view who else will be coming, record their workout results, and like and comment on their friends' results.

Our Staff App allows staff to check members in for classes, have members sign documents and pay bills, create member profiles, and take member profile photos.

Use Kiosk Mode within the Staff App to handle member check-ins, digital signatures on waivers and contracts, retail purchases and more.

Payment processing is included in the total monthly price when using the Zen Planner preferred payment processor.

Use the customized workout, skill, and martial arts belt tracking within the Member App to engage members.

Integration with Infusionsoft allows customers to manage members across both systems & ensure they receive the right communication at the right time.