Exceed.ai - 2026 Pricing, Features, Reviews & Alternatives

Exceed.ai by Genesys is a virtual assistant designed to help sales and marketing teams capture and nurture leads using machine learning, artificial intelligence, and conversational bot technology to have effective two-way interactions with customers via email or chat forms. As an online solution, Exceed.ai enables users to reach out to leads anytime, anywhere, through any internet-enabled device.

Exceed.ai operates as a prospecting tool, enabling prospects to have human-like conversations with a virtual sales assistant through automated email communication or website chat forms. Designed to give prospects a ‘human experience’ until they qualify to speak to a real human agent, Exceed.ai utilizes machine learning technology to follow and replicate successful sales rep interactions. Other automation features include lead qualification and intelligent response processing, which enable the virtual assistant to understand lead responses and identify sales-ready opportunities.

Exceed.ai also offers a meeting scheduler, dynamic nurturing technology, and personalization tools, such as firmographics and user profile data, which allow users to make meetings with leads and tailor lead conversations. Exceed.ai technology helps users manage leads, from initial engagement to handover to a real sales agent. The Exceed.ai sales assistant engages leads, then assists and responds to them, answering FAQs and responding to requests, before nurturing and guiding them through the funnel with follow-ups. Exceed.ai qualifies leads based on human-like conversations, before handing them over to the sales reps for closing.