Exceed.ai Pricing, Features, Reviews & Alternatives

Exceed.ai

Virtual assistant for sales & marketing teams

4.85/5 (13 reviews)

Exceed.ai overview

What is Exceed.ai?

Exceed.ai is a virtual assistant designed to help sales and marketing teams capture and nurture leads using machine learning, artificial intelligence, and conversational bot technology to have effective two-way interactions with customers via email or chat forms. As an online solution, Exceed.ai enables users to reach out to leads anytime, anywhere, through any internet-enabled device.

Exceed.ai operates as a prospecting tool, enabling prospects to have human-like conversations with a virtual sales assistant through automated email communication or website chat forms. Designed to give prospects a ‘human experience’ until they qualify to speak to a real human agent, Exceed.ai utilizes machine learning technology to follow and replicate successful sales rep interactions. Other automation features include lead qualification and intelligent response processing, which enable the virtual assistant to understand lead responses and identify sales-ready opportunities.

Exceed.ai also offers a meeting scheduler, dynamic nurturing technology and personalization tools, such as firmographics and user profile data, which allow users to make meetings with leads and tailor lead conversations. Exceed.ai technology helps users manage leads, from initial engagement to handover to a real sales agent. The Exceed.ai sales assistant engages leads, then assists and responds to them, answering FAQs and responding to requests, before nurturing and guiding them through the funnel with follow-ups. Exceed.ai qualifies leads based on human-like conversations, before handing them over to the sales reps for closing.
www.exceed.ai

Pricing

Pricing options
Free trial
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

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Exceed.ai screenshot: Book meetings for your sales team through a chatbot, 24 hours a day, 7 days a weekExceed.ai screenshot: The AI email assistant engages leads in human-like conversations, asks qualifying questions and schedules meetings for your sales teamExceed.ai screenshot: Use built-in playbooks or create your own custom playbook and email templatesExceed.ai screenshot: Exceed engages your leads for your with human-like conversations so you can focus on closing deals, not chasing leadsExceed.ai screenshot: Scale your lead engagement with timely, persistent follow-up to leads from every lead sourceExceed.ai screenshot: Help leads make the right decision with AI powered answers over email and chat

Exceed.ai user reviews

Excellent
11

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.8
  5.0
Debbie S.

Breakthrough product with a simple understandable value proposition

Used daily for less than 6 months
Reviewed 2018-07-17
Review Source: Capterra

Make sure every leads is worked followed up and nurtured Hand over only qualified leads to your inside sales team Remove repetitive error prone tasks your SDR and rep are performing.

Pros
Little downside using Exceed, since we use it to qualify and nurture our untouched leads. Several days the product was up and running, it then take a few weeks to fine tune it. After that we were able to increase the number of qualified meetings on the reps calendar by 19%.

Cons
The concept of a virtual rep working you leads is new and it took us time to get used to it. One you get over that concept, it works like a charm. Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do. Overtime Exceed virtual rep becomes smarter and the number of time it needs a rep involved goes down. The one hour per day is worth the upside n the number of qualified leads in the pipeline

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

The Most Powerful Software Currently Available, Great Customer Care

Used daily for less than 6 months
Reviewed 2019-03-28
Review Source: Capterra

Pros
Simply put, this is the most advanced software we were able to find. There are many AI software platforms, but what really pushed Exceed.AI into the forefront for our team was their exceptional customer service. Their reps took the time to learn and understand our company, our business model, and our goals. Then, they've walked with us through each step of the implementation and continue to monitor our usage to make sure our settings are optimized for our specific use case. They check in at least biweekly, even going as far as logging into our account to make tweaks at our request. They save us time, save us money, and go the extra mile to make sure they're on the same page as us.

Cons
The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped. Their team helped out quickly, but ultimately we're still a little in the dark as to how they came up with those code names for each field of our CRM system. The software also has some preset limitations. It's not a wildly flexible platform, so don't try to reinvent the wheel. It's incredibly good at what it does, there's really not much need to venture far from the out-of-the-box functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ruth B.

Good Value AI Sales Assistant

Used daily for less than 6 months
Reviewed 2020-01-14
Review Source: Capterra

Exceed has enabled us to book more meetings than we would have otherwise, as contacts often respond to the fourth or fifth message. A human BDM would not have been so persistent. Even if a contact hasn't wanted to book a meeting, they now often give us feedback on why they are not interested, which is very valuable.

Pros
With Exceed, you can create an unlimited number of sequences, covering a whole range of use cases, making it good value for money. The support provided during the on-boarding process was also excellent.

Cons
Sometimes the product seems a little unpolished.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Harold T.

Excellent customer service, continual improvement

Used daily for 6-12 months
Reviewed 2019-03-28
Review Source: Capterra

We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps.

Pros
I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself.

Cons
There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice. Code is on the large side and not fully optimized for fast delivery that slows down the page load time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jason B.

Easy to Use & So Worth It!

Used daily for 6-12 months
Reviewed 2019-09-24
Review Source: Capterra

It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones! I am looking forward to seeing what else they roll out in 2020!!

Pros
Hadas and the rest of the team are always so quick to respond to any question or need we may have! They always keep us updated on changes or improvements made in the software. What I love most is Exceed is so EASY to use.

Cons
The CSVs are time consuming prior to uploading into the software, but it is unavoidable on our end and essentially has nothing to do with Exceed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Exceed.ai pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Exceed.ai for detailed pricing information.

Exceed.ai features

API
Activity Dashboard
Campaign Management
Contact Database
Contact Management
Data Import/Export
Lead Capture
Lead Management
Performance Metrics
Reporting & Statistics
Reporting/Analytics

Alerts/Notifications (116 other apps)
CRM (167 other apps)
Collaboration Tools (154 other apps)
Performance Management (115 other apps)
Pipeline Management (111 other apps)
Sales Reports (112 other apps)
Search/Filter (139 other apps)
Third Party Integrations (179 other apps)
Workflow Management (114 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Exceed.ai

Key features of Exceed.ai

  • Subscribe/unsubscribe
  • Machine learning
  • Natural language processing
  • Virtual assistant
  • Mass email delivery
  • Data management
  • Lead qualification
  • Intelligent response processing
  • Firmographics & user profile data
  • Email communication & chat forms
  • Rules-based automation
  • Activity dashboard
  • Chatbot
  • Custom fields
  • Drip campaigns
  • Reporting & analytics
  • Performance metrics
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Benefits

Exceed.ai offers a multi-channel solution, allowing virtual sales representatives to engage with prospects through email, webchat, or conversational forms.

The virtual sales assistant uses machine learning and artificial intelligence to learn how to interact effectively with customers.

Personalization tools, such as firmographics and user profile data, help the virtual sales rep tailor conversations for each lead.

Intelligent response processing technology enables virtual sales reps to understand and respond appropriately to leads and their various questions, interests and objections.

Exceed.ai integrates with popular software including Office 365, HubSpot, and Salesforce, helping users to work more efficiently.