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Exceed.ai Pricing, Features, Reviews and Alternatives

Exceed.ai product overview

What is Exceed.ai?

Exceed.ai is a virtual assistant designed to help sales and marketing teams capture and nurture leads using machine learning, artificial intelligence, and conversational bot technology to have effective two-way interactions with customers via email or chat forms. As an online solution, Exceed.ai enables users to reach out to leads anytime, anywhere, through any internet-enabled device.

Key benefits of using Exceed.ai

  • Exceed.ai offers a multi-channel solution, allowing virtual sales representatives to engage with prospects through email, webchat and SMS.

  • The virtual sales assistant uses machine learning and artificial intelligence to learn how to interact effectively with customers.

  • Personalization tools, such as firmographics and user profile data, help the virtual sales rep tailor conversations for each lead.

  • Intelligent response processing technology enables virtual sales reps to understand and respond appropriately to leads and their various questions, interests, and objections.

  • Exceed.ai integrates with popular software including Office 365, HubSpot, and Salesforce, helping marketing and sales teams to work more efficiently and reduce CAC.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    Documentation
    In Person

    Exceed.ai pricing information

    Value for money

    4.9

    /5

    13

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Exceed.ai features

    Functionality

    4.6

    /5

    13

    Total features

    58

    10 categories

    Most valued features by users

    Contact Management
    Third Party Integrations
    API
    Activity Dashboard
    Reporting & Statistics
    Lead Management
    Data Import/Export
    Reporting/Analytics

    Functionality contenders

    Exceed.ai users reviews

    Overall Rating

    4.9

    /5

    13

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.46/10
    Rating distribution

    5

    4

    3

    2

    1

    11

    2

    0

    0

    0

    Pros
    Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.
    Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team.
    It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones.
    Cons
    The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped.
    Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do.
    Hand over only qualified leads to your inside sales team. Remove repetitive error prone tasks your SDR and rep are performing.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Breakthrough product with a simple understandable value proposition

    Reviewed 4 years ago

    Make sure every leads is worked followed up and nurtured Hand over only qualified leads to your inside sales team Remove repetitive error prone tasks your SDR and rep are performing.

    Pros

    Little downside using Exceed, since we use it to qualify and nurture our untouched leads. Several days the product was up and running, it then take a few weeks to fine tune it. After that we were able to increase the number of qualified meetings on the reps calendar by 19%.

    Cons

    The concept of a virtual rep working you leads is new and it took us time to get used to it. One you get over that concept, it works like a charm. Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do. Overtime Exceed virtual rep becomes smarter and the number of time it needs a rep involved goes down. The one hour per day is worth the upside n the number of qualified leads in the pipeline

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Most Powerful Software Currently Available, Great Customer Care

    Reviewed 3 years ago
    Pros

    Simply put, this is the most advanced software we were able to find. There are many AI software platforms, but what really pushed Exceed.AI into the forefront for our team was their exceptional customer service. Their reps took the time to learn and understand our company, our business model, and our goals. Then, they've walked with us through each step of the implementation and continue to monitor our usage to make sure our settings are optimized for our specific use case. They check in at least biweekly, even going as far as logging into our account to make tweaks at our request. They save us time, save us money, and go the extra mile to make sure they're on the same page as us.

    Cons

    The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped. Their team helped out quickly, but ultimately we're still a little in the dark as to how they came up with those code names for each field of our CRM system. The software also has some preset limitations. It's not a wildly flexible platform, so don't try to reinvent the wheel. It's incredibly good at what it does, there's really not much need to venture far from the out-of-the-box functionality.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Good Value AI Sales Assistant

    Reviewed 3 years ago

    Exceed has enabled us to book more meetings than we would have otherwise, as contacts often respond to the fourth or fifth message. A human BDM would not have been so persistent. Even if a contact hasn't wanted to book a meeting, they now often give us feedback on why they are not interested, which is very valuable.

    Pros

    With Exceed, you can create an unlimited number of sequences, covering a whole range of use cases, making it good value for money. The support provided during the on-boarding process was also excellent.

    Cons

    Sometimes the product seems a little unpolished.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Excellent customer service, continual improvement

    Reviewed 3 years ago

    We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps.

    Pros

    I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself.

    Cons

    There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice. Code is on the large side and not fully optimized for fast delivery that slows down the page load time.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Great value for your money!

    Reviewed 4 years ago

    I really liked the product. Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.

    Pros

    50% of our leads are never followed up with . Exceed allowed us to make sure all our untouched leads are nurtured and followed up with out adding any head count. To return our investment we had to close 1 deal every two month. We got 5-6 qualified leads every month and closed on average two. All this without adding head count

    Cons

    While it takes only a few days to implement, we had to think through our sales playbook and configure Exceed.

    Exceed.ai FAQs and common questions

    Q. What type of pricing plans does Exceed.ai offer?

    Exceed.ai has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Exceed.ai?

    Exceed.ai has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Exceed.ai support?

    Exceed.ai supports the following languages:
    English


    Q. Does Exceed.ai offer an API?

    Yes, Exceed.ai has an API available for use.


    Q. What other apps does Exceed.ai integrate with?

    Exceed.ai integrates with the following applications:
    HubSpot Marketing Hub, Microsoft Outlook, Google Analytics 360, Zoho CRM, ActiveCampaign, Salesforce Marketing Cloud, Zapier, Google Workspace, Pipedrive, Outreach, Microsoft Teams, Marketo Sales Connect, Pardot, SugarCRM, Microsoft 365, Marketo Engage, HubSpot CRM, Oracle Eloqua


    Q. What level of support does Exceed.ai offer?

    Exceed.ai offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

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