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Revenue Intelligence technology for sales teams

(11)

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Gong.io Pricing

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Value for money rating

4.7

/5

538

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What users say

The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
The fact that the AI can comb through competitors, timeline, budget, and other keywords makes it so simple to go back and review your calls for some of those meaningful details.

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Reviewers who mentioned pricing said:

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Yossi P.

Computer Software, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing product and in my opinion a must-have for high-performance sales teams

Reviewed 2 years ago

Very good.

Pros

Recommendations for improvement (talk ratio, longest monologue, etc). Really helped me improve in these key areas.

Cons

Nothing I can think of. I get a lot of value from using this daily.

JR
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Jason R.

Computer Software, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The only software I would pay for out of my own pocket if I needed to

Reviewed 4 years ago

Call coaching Call scoring Call library Keyword spotting for objection handling, comp intel, analyzing trends, etc

Pros

Ease of set up Ease of use Value Customer service Features & Functionality

Cons

If I am forced to put something down, I have had I think 3 or 4 different CSMs in the past year. That being said, we are not needy at all.

MS
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Michael S.

Information Technology and Services, 501-1,000 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredibly Valuable Product

Reviewed 5 years ago

Can't say enough the product is incredible. They should raise license prices! In addition, their CEO, is the man! Loves his pizza :)

Pros

I truly love the product. From day one it was clear the amount of value it can bring to any sales team and the fact that the integrations with communication platforms like Goto Meeting make it so easy to work with. In addition, I'm able to actually listen to my clients further, ask deeper questions because I don't have to worry about taking so many notes during calls. I can actually have conversations with prospects/clients rather than interviews. Lastly, the AI is continuing to get better and better. The fact that I can see talking tracks, various topics helps educate where I can improve in my game

Cons

Not that it's a big deal but I'd love to be able to share calls in a less cumbersome process. Rather than copying a link, I'd like a way to share a call with just a click of a button. Having said that, sharing calls is still pretty dam easy

JR
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Juanma R.

Computer Software, 501-1,000 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A gold mine for product marketing and sales enablement teams

Reviewed 9 months ago

Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization.

Pros

Automated alerts based on keywords, sharing clips with key fragments of the conversation, detecting trends in terms of how often competitors and pricing comes up on sales calls, monitoring sales qualification efforts, ensure demo performance. Amazing tools to truly understand the context of your sales organization, beyond just their word which is not always exactly accurate.

Cons

Sometimes the automated speech recognition algorithm doesn't really understand some terms (e.g. competitor names) are different from a common word in natural language, and messes it up a bit. Nothing critical, but that forces some manual cleaning up and causes false alarms.

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Kunal B.

Computer Software, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool, even for SMBs

Reviewed 4 years ago

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

JL
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Joe L.

Computer Software, 501-1,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Must-Have for Sales Teams

Reviewed 4 years ago

Me and my management are able to dive into calls, both early and deep into sales cycles, and see what I could be doing better, and what areas I am particularly strong in, to give me the most relevant training and support going forward. I started at my current company in the middle of their evaluation of Gong and immediately pushed management to get the tool for us because of how much it brought to my last sales organization.

Pros

I've now used Gong at two organizations and, as a sales professional, I get a ton of value from the transcriptions and keyword searches I can do on my calls. I often have hours of conversations, demos, and proof of concepts per client and Gong allows me to focus on the current moment not taking notes and highlighting the most important requirements.

Cons

The timeline style view of each sales/engagement cycle can be a bit confusing, but there is an easy way to skip to the list of all recorded calls per account in chronological order.

LM
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Lindsay M.

Human Resources, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Every Sales Org NEEDS Gong!

Reviewed 2 years ago

I use Gong on a daily basis to re-listen to not only my calls, but also previous customer calls other reps have run. It's very helpful for providing additional context if any notes are missing from Salesforce. Highly recomend!

Pros

This has been the absolute best way for our team to get up to speed with learning product knowledge, industry jargon, and just overall flow of how we communicate with out customers. It's really been a saving grace over Covid as it's the easiest way to learn in a remote environment where you can't shadow peers calls in real life. I also love the transcript function because I never worry about having to take notes because it's so easy to recall the entire conversation.

Cons

The transcript isn't perfect....but that's a very small price to pay for such a fantastic product.

AR
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Verified reviewer

Computer Software, 1,001-5,000 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pleasantly surprised!

Reviewed 4 years ago

Its a solid product and our Sales Ops team have seen immediate value from a coaching and training perspective and the sales staff are finally seeing the value in reviewing their sales calls with better context. As I mentioned earlier, it helps me in my role to engage more quickly and bring value faster to the sales cycle.

Pros

I am not a front line sales person, rather I am a strategic resource that the sales team leans on when meeting with a prospect's executives and other leaders during the sales process. When they are ready for me to engage, they can send me a call recording and I can see who is talking, what they are talking about and make specific notes based on discussion topics. It empowers me to get up to speed with a new prospect much faster than in the past, which in turn keeps momentum and excitement in the sales process.

Cons

It wasn't introduced to our sales org with a very clear "why" we need to use Gong. So immediately it created a misperception that leadership bought it as an employee watchdog which led to poor adoption. It didn't help that it was introduced as a stiff mandate from leadership to use Gong. In short, no complaints with the software, but more of a warning for new Gong users to make sure you tell your users the benefits that THEY will get out of Gong and the benefits the extended teams will gain from their use of Gong.

RL
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Rob L.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for call recording, coaching and automating notes

Reviewed 3 months ago
Pros

Easy to use and integrates seamlessly with the current tech stack. The voice-to-text transcription is great - much higher accuracy than other tooling we've used before.

Cons

It's quite expensive, but there is good ROI on spend.

SM
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Steven M.

Computer Software, 51-200 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool to discover valuable insights!

Reviewed 5 years ago

It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Pros

In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Cons

This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

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Miodrag C.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Gong.io is rather good, but quite expensive

Reviewed 4 months ago

Overall it is a great product. Sadly Gong.io as a leader in its market is not too open to negotiate with smaller companies

Pros

The recordings are very easy to set up, navigate, go through and find the most important bits of it

Cons

The pricing is probably the biggest obstacle and hence we are looking to change

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent sales tool that allows for self improvement through call review and knowledge sharing.

Reviewed 5 years ago

I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls. The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't...

Pros

Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle).

Cons

Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well.

JY
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Jason Y.

Internet, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Needs a Recruiters mode in addition to Sales mode for categories

Reviewed 4 years ago

As a recruiter, having my manager review my phone calls allows her to offer me really great tips and feedback for a lot of the nuances of navigating conversations that are not very cookie-cutter by nature.

Pros

The playback quality is great, and I really like being able to see who's talking at what point in time which allows me to pick where in the conversation I want to fast forward or rewind too. The ability to listen at a faster speed is also great.

Cons

The NLP for the speech to text transcription needs work. I'm a Technical Recruiter which means there are a lot of software engineering specific lingo like programming languages and various acronyms that don't get picked up. It's obviously a niche market for a user, but it does make the transcript function a lot less usable for me. Also, the categories for the timeline such as "small talk" and "pricing" are all sales focused. Again, I'm a niche user base, but if there was a "recruiting" mode and categories specifically to that then it would be a lot more useful to me. Plus recruiting and HR profressionals should definitely be using Gong and could be a good market share.

PP
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Paul P.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A go to toolfor Customer Success

Reviewed 5 years ago

Very positive. Gong is the first and most important tool for my CS teams. I can measure the impact to both my internal and external customers.

Pros

The ability to use metrics to deliver the value of my team. Gong is the first tool I implement with my CS teams. It provides parameters to monitor how my CS teams are engaging with customers. I can correlate the impact of Gong to my retention and expansion. I believe the ability to share calls with our internal teams has an impact on how CS can shape an organization.

Cons

At time is can be hard to find features.

RM
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Rebecca M.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for not just sales but marketing & product teams

Reviewed 2 years ago

We use it across multiple teams in the company. It's really great for learnings.

Pros

Our whole company uses Gong to listen to recorded customer calls. We can hear what the challenges are that our customers have, in their own words. We can also use it to understand how they respond to our product pitch and demo. The ability to capture snippets and tag people is great.

Cons

The auto transcription isn't always accurate, but that's a low priority feature.

DM
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Dave M.

Computer Software, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer

Reviewed 3 years ago

Sales team was amazing ... and then the product delivered against a high expectation. CS team is the best I have encountered in a long time.

Pros

We were literally using humans to listen to calls and coach on effectiveness before gong. It was slow, expensive and didn't scale. Gong suddenly, like overnight, gave us a view into our customers that we never had before. I don't usually give reviews. I am a [SENSITIVE CONTENT] and really respect a transformational product that makes my life better and our revenue stronger. Gong is that for us.

Cons

I haven't found things I like least... though I can make up lots of feature requests, overall I am happy with the product and the roadmap of features we have seen added.

AR
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Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Gong.io proof of concept

Reviewed 3 years ago

Overall, I think Gong.io is a pretty awesome software, but it requires your colleagues and teammates to have the time to go into the platform and listen to calls or mine the data. In that regard, it's a bit time-consuming and, as a company, we haven't allocated the time to do this, therefore not deriving its full value.

Pros

I think that Gong.io is a pretty slick software that goes beyond call recording. In addition to doing audio and video recording, it's great to easily mine the call for keywords and "points of interest," which is their term for action items. Rather than connect with colleagues to tell them about calls, they can go into the software and search the call to read/see what's most relevant for them.

Cons

Gong.io has a variety of great features, but I dislike two of them. One is that I have the ability to record or cancel recordings for calls that I'm not on; similarly, my colleagues can record or cancel my calls that they're not on. Also, to do the recording, either a red button appears letting everyone know the recording is happening, or there's a notetaker. Ideally, this would be anonymous, but instead it is obvious. Also, it would be wonderful if the software could autogenerate takeaways or insights; that's still a manual process.

CC
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Caitlin C.

Computer Software, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Every day value

Reviewed 5 years ago

We use Gong on our customer success team every single day. It's an invaluable tool in terms of onboarding/ramping up new team members, creating transparency, cross-department communication, etc.

Pros

It's been a game-changer for our team. My favorite feature is being able to search for keywords and buzzwords, as well as how it categorizes the "types" of conversation to search for (negotiation, small talk, etc.)

Cons

I think that the UI could use a little bit of improvement, it's not always easy to navigate.

WC
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Wayne C.

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gong - great product with great value

Reviewed 4 years ago
Pros

I use Gong as a way to retrieve and listen to calls I make with my companies partners, and I love how easy the product is to use and how easy it is to find points in a call that certain information was revealed. Saves a lot of time.

Cons

nothing, no issues whatsoever using the product. Love it!

TC
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Taylor C.

Retail, 1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gong makes it easy!

Reviewed 4 years ago
Pros

The simplicity of the program and going through the calls and seeing the value of each conversation, even noting calls/accounts to have leadership review and give feedback.

Cons

I dont honestly have a flaw with the software. It is a fantastic tool.

KM
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Kylee M.

Computer Software, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great platform for coaching and enablement

Reviewed 3 years ago

Gong has been great to help ramp up new sellers, to showcase good behavior, and to keep our organization on the same page through circulation of real life customer conversations. There are tons of use cases and it's great that anyone at the company can get access to listen!

Pros

Gong is a very user-friendly platform and is relatively seamless to deploy. Sellers see a lot of value quickly.

Cons

The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team". I think this feature could either be done away with, renamed, or updated to be more impactful.

ea
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eddy a.

Information Technology and Services, 501-1,000 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome quick and easy

Reviewed 4 years ago

The overall experience has been great, so far we hadn't had any downtime. The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.

Pros

My favorite thing about Gong is that it transcribes your conversations so that you don't have to take notes and focus on the customer during the conversation. It also holds valuable KPI reporting that helps you improve and coach others on your team.

Cons

I don't like how long it takes to upload a phone call. It would be immensely hopeful if you could get this call immediately or minutes after the call. Sometimes you forget something and would like to reference the call or you need your notes more immediately and it would be nice not to have to wait.

BC
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Brad C.

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best sales call recording tool out there

Reviewed 2 years ago
Pros

Being able to view sales calls of colleagues and myself on the go. Great mobile application. The user interface is great. Being able to snip conversations with clients and send them for a limited period of time was benneficial.

Cons

Hebrew transcribing is not supported. Very expensive solution.

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Valerie K.

Computer Software, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Value for money

Reviewed 5 years ago

Value for money. It does the job, easy to use, it’s never down and without a doubt an invaluable asset to any sales organization.

Pros

Easy to use, links to your CRM, allows you to view call transcripts, easy to listen to other team members’ calls and share them

Cons

The transcript is hard to understand 90% of the time. Also you can only rate the call using their scorecard, you can’t really customize it. Also sometimes it’s hard to find a call if you used a conference line as opposed to dialing directing from the CRM.

SP
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Spencer P.

Computer Software, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Gong!

Reviewed 4 years ago

It's been great. Being able to watch "game film" with my team has been really valuable. Also some of the data it shows, like talk time, has helped our team get an unbiased view of performance.

Pros

The ability to listen to calls with my reps is valuable. I've also got a lot of value from searching key words. As I'm pushing a specific skillset it helps to identify where it was or wasn't applied with the key word searches.

Cons

This isn't necessarily a problem with the software, but listening to calls just has to be a part of your coaching cadence to get value out of it. If it's not, you'll go a few weeks without using it.