Gong.io Pricing Plan & Cost Guide

Gong.io

Revenue Intelligence technology for sales teams

4.82/5 (484 reviews)

Gong.io Pricing

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Gong.io Pricing Reviews

Pros

  • Great and easy to use, great feedback and LOVE being able to read a transcript of the call.Emily W.Read the full review
  • Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.Carole-Ann H.Read the full review
  • It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.Sam R.Read the full review

Cons

  • It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.Tim D.Read the full review
  • It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.Max G.Read the full review
  • If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.Verified ReviewerRead the full review
100%
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25 reviewers had the following to say about Gong.io's pricing:

Jeffrey A.

Great tool for coaching sales teams

Used occasionally for free trial
Reviewed 2021-02-11
Review Source: Capterra

Overall while trialing with them the experience was great. Cost has been the only deterrent.

Pros
What I really like about Gong.io is their methodology and helpful insights. Everything works the way it should.

Cons
What I like least is the price. Although they bring a lot of value, they are at the high end of cost in comparison to other services.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Steven M.

Great tool to discover valuable insights!

Used weekly for 6-12 months
Reviewed 2019-11-25
Review Source: Capterra

It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Pros
In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Cons
This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael S.

Incredibly Valuable Product

Used weekly for 2+ years
Reviewed 2019-03-05
Review Source: Capterra

Can't say enough the product is incredible. They should raise license prices! In addition, their CEO, is the man! Loves his pizza :)

Pros
I truly love the product. From day one it was clear the amount of value it can bring to any sales team and the fact that the integrations with communication platforms like Goto Meeting make it so easy to work with. In addition, I'm able to actually listen to my clients further, ask deeper questions because I don't have to worry about taking so many notes during calls. I can actually have conversations with prospects/clients rather than interviews. Lastly, the AI is continuing to get better and better. The fact that I can see talking tracks, various topics helps educate where I can improve in my game

Cons
Not that it's a big deal but I'd love to be able to share calls in a less cumbersome process. Rather than copying a link, I'd like a way to share a call with just a click of a button. Having said that, sharing calls is still pretty dam easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Sales coaching for professionals

Used occasionally for free trial
Reviewed 2019-05-21
Review Source: Capterra

Pros
Sales is an art. Not all can sale stuffs as it require special conversation and presentation skills to make the client believe that they MUST have your product or they will miss out on something big. Gong.io taps this industry and offers professional sales coaching that will help people to convert leads to sales. It coaches you with a practical approach as the sales industry is continuously changing by adopting new ideas, skills and presentations. Organizations honor skilled sales professionals with high incentives, promotions, etc and hence Gong.io is something that sales professionals should give a honest try.

Cons
Pricing should have been more flexible.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Joe A.

Gong.io is a sales necessity

Used daily for less than 6 months
Reviewed 2020-02-11
Review Source: Capterra

Pros
It allows you to be so much more present during your calls, and provides even more value on the back end in that it allows you to easily locate where you spoke about certain topics (pricing, objections, timeline, etc) during your calls and jump immediately to it to refresh yourself on the material.

Cons
It's a bit of a hurdle to begin your series of professional conversation with a prospect by asking for their permission to be recorded. More often than not it's a non-issue, but every now and then it's a hiccup.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Ryan B.

Love it

Used daily for less than 6 months
Reviewed 2021-08-02
Review Source: Capterra

Love it, but couldn't rate price points since I am just a user. No idea what it costs.

Pros
Analyzes calls quickly, user-friendly, can send the call the clients

Cons
Sometimes it can feel junky moving back and forth and lots of clickable options, but overall great

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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charinna k.

Gong for Data Canopy

Used daily for less than 6 months
Reviewed 2021-07-31
Review Source: Capterra

excellent our sales person was extremely knowledgeable

Pros
user friendly ability to turn on and off

Cons
the price it was a little difficult to figure out to how send external

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kunal B.

Great tool, even for SMBs

Used daily for less than 6 months
Reviewed 2020-02-11
Review Source: Capterra

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros
The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons
The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Baylis T.

Great!

Used weekly for 1-2 years
Reviewed 2019-03-05
Review Source: Capterra

Pros
Ease of use and consistency of experience

Cons
Can;t group certain parts of calls together across multiple calls "all pricing in all call library" - automated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TONIA L.

Sometimes it shows up, sometimes it doesn't

Used weekly for 1-2 years
Reviewed 2020-02-11
Review Source: Capterra

Our team uses Gong weekly to share feedback on calls that didn't end up in the results we wanted

Pros
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth

Cons
Can be finicky with integrations, doesn't play well with Zoom calls, sometimes records and sometimes doesn't record my discovery calls

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jason R.

The only software I would pay for out of my own pocket if I needed to

Used daily for 2+ years
Reviewed 2020-02-11
Review Source: Capterra

Call coaching Call scoring Call library Keyword spotting for objection handling, comp intel, analyzing trends, etc

Pros
Ease of set up Ease of use Value Customer service Features & Functionality

Cons
If I am forced to put something down, I have had I think 3 or 4 different CSMs in the past year. That being said, we are not needy at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Pleasantly surprised!

Used weekly for 6-12 months
Reviewed 2020-02-20
Review Source: Capterra

Its a solid product and our Sales Ops team have seen immediate value from a coaching and training perspective and the sales staff are finally seeing the value in reviewing their sales calls with better context. As I mentioned earlier, it helps me in my role to engage more quickly and bring value faster to the sales cycle.

Pros
I am not a front line sales person, rather I am a strategic resource that the sales team leans on when meeting with a prospect's executives and other leaders during the sales process. When they are ready for me to engage, they can send me a call recording and I can see who is talking, what they are talking about and make specific notes based on discussion topics. It empowers me to get up to speed with a new prospect much faster than in the past, which in turn keeps momentum and excitement in the sales process.

Cons
It wasn't introduced to our sales org with a very clear "why" we need to use Gong. So immediately it created a misperception that leadership bought it as an employee watchdog which led to poor adoption. It didn't help that it was introduced as a stiff mandate from leadership to use Gong. In short, no complaints with the software, but more of a warning for new Gong users to make sure you tell your users the benefits that THEY will get out of Gong and the benefits the extended teams will gain from their use of Gong.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Kylee M.

Great platform for coaching and enablement

Used weekly for 1-2 years
Reviewed 2021-08-10
Review Source: Capterra

Gong has been great to help ramp up new sellers, to showcase good behavior, and to keep our organization on the same page through circulation of real life customer conversations. There are tons of use cases and it's great that anyone at the company can get access to listen!

Pros
Gong is a very user-friendly platform and is relatively seamless to deploy. Sellers see a lot of value quickly.

Cons
The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team". I think this feature could either be done away with, renamed, or updated to be more impactful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cameron H.

Great to refer back on calls

Used weekly for 6-12 months
Reviewed 2020-02-11
Review Source: Capterra

Great - i find Gong super useful.

Pros
It's got great NLP and I can easily find areas in the call where a specific feature/topic was mentioned. Also great to coach my SDRs to get better

Cons
Expensive, adoption is good initially but reps are not using it on a continual basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Valerie K.

Value for money

Used weekly for 1-2 years
Reviewed 2019-09-16
Review Source: Capterra

Value for money. It does the job, easy to use, it’s never down and without a doubt an invaluable asset to any sales organization.

Pros
Easy to use, links to your CRM, allows you to view call transcripts, easy to listen to other team members’ calls and share them

Cons
The transcript is hard to understand 90% of the time. Also you can only rate the call using their scorecard, you can’t really customize it. Also sometimes it’s hard to find a call if you used a conference line as opposed to dialing directing from the CRM.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Taylor C.

Gong makes it easy!

Used daily for 1-2 years
Reviewed 2020-02-11
Review Source: Capterra

Pros
The simplicity of the program and going through the calls and seeing the value of each conversation, even noting calls/accounts to have leadership review and give feedback.

Cons
I dont honestly have a flaw with the software. It is a fantastic tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebekah P.

Very happy with the free trial so far

Used daily for free trial
Reviewed 2020-10-06
Review Source: Capterra

so far it is good and I am looking forward to seeing more what it can do for me.

Pros
It is super easy to use and set up. It is very clear how to use the software and how I can benefit using it.

Cons
I am not sure the value of the product over the other products I am currently using for the sales cycle. While it was easy to use I wish it was clear why I need it.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jose A.

Gong: a true game changer for our sales / customer organization

Used weekly for 6-12 months
Reviewed 2019-03-05
Review Source: Capterra

We were looking for a way to accelerate ramping up of new sales executives and to improve communication between teams. We have achieved both objectives and have realized a few side benefits that have also proven useful.

Pros
The software delivers on its promises. The teams love the insights they get from the recording and analysis and we get a lot of value when handing over accounts / projects.

Cons
It has been a very good experience overall and there is not much to compare it against. Occasionally we do get behaviours that are unexpected (recordings clipped, for example) but overall it is reliable.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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James C.

A must-have for any sales team

Used weekly for 6-12 months
Reviewed 2021-02-10
Review Source: Capterra

Overall this is a must have for any sales team. It's changed the way our sales team works for the better.

Pros
The feature that highlights certain sections of calls based on keywords. Additionally, the transcription allows us to quickly scan the call to learn from the call. We can now understand what top reps do differently than lower performing reps.

Cons
The cost of the software is high. Properly integrating this with our CRM has been a challenge of sorts.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Spencer P.

Love Gong!

Used weekly for 6-12 months
Reviewed 2020-02-11
Review Source: Capterra

It's been great. Being able to watch "game film" with my team has been really valuable. Also some of the data it shows, like talk time, has helped our team get an unbiased view of performance.

Pros
The ability to listen to calls with my reps is valuable. I've also got a lot of value from searching key words. As I'm pushing a specific skillset it helps to identify where it was or wasn't applied with the key word searches.

Cons
This isn't necessarily a problem with the software, but listening to calls just has to be a part of your coaching cadence to get value out of it. If it's not, you'll go a few weeks without using it.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Daniel S.

Great investment for our customer focused teams

Used weekly for 1-2 years
Reviewed 2020-02-11
Review Source: Capterra

Pros
Helps our CX & Sales teams gain valuable insights into their customer conversations. As an administrator, easy to manage, especially with the sync from Salesforce.

Cons
Can be cost prohibitive & if there are issues getting it recording during a Zoom call, can throw a wrench into the workflow.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Catch the conversation

Used occasionally for less than 6 months
Reviewed 2020-03-23
Review Source: Capterra

Very well, it helps me to get better insight in what potential clients tell me and also keeps track of who is talking and for how long.

Pros
Gong.io makes it possible to keep track of my sales conversations afterwards. It captures the keywords which are being told in online meetings, by this way we can easily learn from it, also it has a great added value for our marketing team.

Cons
It does not support Dutch, I can only use it four our Enlish conversations. I would be cool if Gong.io decided to support more languages!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Dave M.

Game Changer

Used weekly for 1-2 years
Reviewed 2021-08-11
Review Source: Capterra

Sales team was amazing ... and then the product delivered against a high expectation. CS team is the best I have encountered in a long time.

Pros
We were literally using humans to listen to calls and coach on effectiveness before gong. It was slow, expensive and didn't scale. Gong suddenly, like overnight, gave us a view into our customers that we never had before. I don't usually give reviews. I am a [SENSITIVE CONTENT] and really respect a transformational product that makes my life better and our revenue stronger. Gong is that for us.

Cons
I haven't found things I like least... though I can make up lots of feature requests, overall I am happy with the product and the roadmap of features we have seen added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sean R.

Gong is a GREAT tool for coaching junior reps

Used weekly for 6-12 months
Reviewed 2020-02-11
Review Source: Capterra

Im a big fan of Gong for coaching reps. Its been invaluable in showing strengths and weaknesses on a live call.

Pros
Ability to search is very easy. Talk time and % of time talking is also a massive value add. Being able to search for key words. We use Gong Fridays where we recap a call with a rep every week and have been super successful.

Cons
Nothing to say I "dislike". Sometimes it's a little clunky but like it!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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eddy a.

Awesome quick and easy

Used daily for less than 6 months
Reviewed 2020-02-11
Review Source: Capterra

The overall experience has been great, so far we hadn't had any downtime. The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.

Pros
My favorite thing about Gong is that it transcribes your conversations so that you don't have to take notes and focus on the customer during the conversation. It also holds valuable KPI reporting that helps you improve and coach others on your team.

Cons
I don't like how long it takes to upload a phone call. It would be immensely hopeful if you could get this call immediately or minutes after the call. Sometimes you forget something and would like to reference the call or you need your notes more immediately and it would be nice not to have to wait.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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