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Dialpad
5
289
4
170
3
52
2
16
1
35
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud communications system for enterprise businesses
Table of Contents
Dialpad - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Dialpad overview
Based on 562 verified user reviews
What is Dialpad?
Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is VoIP (35% of reviewers).
What do users say about Dialpad pricing?
Reviewers appreciate that Dialpad offers many features within standard pricing and they indicate the service is cost-effective. However, some users report hidden fees and surcharges, and they feel costs can escalate with advanced features or more users.
Starting price
per month
Pros & Cons
Call Management
Call Recording
Phone and Desktop Integration
Customer Support
Conference Calls
Call Routing
Dialpad’s user interface
Dialpad pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about Dialpad?
Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is VoIP (35% of reviewers).
Select to learn more
Who uses Dialpad?
Based on 562 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Dialpad's key features
Most critical features, based on insights from Dialpad users:
All Dialpad features
Features rating:
Dialpad alternatives
Dialpad
Starting from
27
/user
Per month
Ringover
Starting from
29
/user
Per month
800.com
Starting from
23
Per month
Nextiva
Starting from
25
/user
Per month
Dialpad pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- International SMS
- Unlimited Office Locations and Ring Groups
- Visual Voicemail
- Call Recording
- Call Forwarding
- * SSO (Okta / Microsoft Azure)
- SLA
- Contact Us With Dedicated Support Number
- Meetings up to 10 Participants
User opinions about Dialpad price and value
Value for money rating:
To see what individual users think of Dialpad's price and value, check out the review snippets below.
Mac B.
IM
James C.
Customer Success Manager
Dialpad integrations (54)
Integrations rated by users
We looked at 562 user reviews to identify which products are mentioned as Dialpad integrations and how users feel about them.
Integration rating: 4.9 (9)
Integration rating: 5.0 (3)
Integration rating: 2.0 (3)
“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”
Hervé G.
CEO
Integration rating: 4.5 (2)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
“Useful to get updates”
Aryan K.
CEO
Dialpad customer support
What do users say about Dialpad customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Dialpad customer support.
Select users found Dialpad's customer support team friendly, helpful, and responsive to their requests.
Widely noted by reviewers, Dialpad's customer support is slow to respond and often fails to resolve issues promptly.
A significant portion of users report difficulties with billing, cancellations, and lack of refunds despite repeated requests.
Common user feedback highlights unhelpful, evasive, and sometimes rude customer service interactions, especially for ongoing problems.
Support options
Training options
To see what individual users say about Dialpad's customer support, check out the review snippets below.
“These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time.”
Alex P.
Owner
“We sent in written notice immediately upon setup to not have our contract auto-renew.”
Morgan M.
Director of Property Management
“It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.”
Tracey G.
Operations Manager
“Terrible customer support who make you go through their clunky chat app to accomplish anything, and even then do not help you.”
Isaac J.
CEO
Dialpad FAQs
Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect for calling, Dialpad Support for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivaled level of VoIP call clarity. The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.
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