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Customer Communities
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Leading Community Platform for Customer Success & Support
Table of Contents
Customer Communities - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Customer Communities overview
What is Customer Communities?
Gainsight Digital Hub is the first purpose-built all-in-one self-service destination that empowers you to engage and retain your customers. We provide you with one go-to location for support, best practices, ideas, and community, and allows you to understand your customers like never before.
We also offer a superior user experience, including award-winning features like no-code widget builders, an intuitive UI, and powerful integrations, bringing high-value impact to your company and customers.
Key benefits of using Customer Communities
Starting price
per year
Alternatives
with better value for money
Customer Communities’s user interface
Customer Communities reviews
Overall rating
4.3
/5
12
Positive reviews
92
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.09/10
5
4
3
2
1
5
6
1
0
0
Brian v.
Community manager/Webcare employee
Verified reviewer
Anonymity request
Liza F.
Community Builder
Verified reviewer
Anonymity request
Genesis G.
Marketing Specialist
Oscar O.
COO
Who uses Customer Communities?
Based on 12 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Customer Communities's key features
Most critical features, based on insights from Customer Communities users:
All Customer Communities features
Features rating:
Customer Communities alternatives
Customer Communities
Starting from
1000
Per year
Bettermode
Starting from
59
Per month
HubSpot Service Hub
Starting from
20
Per month
Lucky Orange
Starting from
39
Per month
Customer Communities pricing
Value for money rating:
Starting from
1000
Per year
User opinions about Customer Communities price and value
Value for money rating:
To see what individual users think of Customer Communities's price and value, check out the review snippets below.
Brian v.
Community manager/Webcare employee
Verified reviewer
Anonymity request
Customer Communities integrations (18)
Customer Communities support options
Typical customers
Platforms supported
Support options
Training options
Customer Communities FAQs
Customer Communities has the following pricing plans:
Starting from: $1000.00/year
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Customer Communities?
Customer Communities has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Customer Communities support?
Customer Communities supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Ukrainian
Q. Does Customer Communities offer an API?
Yes, Customer Communities has an API available for use.
Q. What other apps does Customer Communities integrate with?
Customer Communities integrates with the following applications:
Salesforce Service Cloud, Salesforce Starter, Google Analytics 360, Jira, Miro, Zapier, Freshdesk, Slack, Mixpanel, Skilljar Customer Education, Gainsight CS, Salesforce Platform, Zendesk Suite
Q. What level of support does Customer Communities offer?
Customer Communities offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support