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Zendesk QA
5
21
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Support Quality Assurance Platform
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Zendesk QA - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Zendesk QA overview
What is Zendesk QA?
Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX.
With Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste – then fix what isn’t working. Automate quality assurance across agents, teams, BPOs, and countries.
Use Zendesk QA to:
* Unlock value from every conversation with AI and AutoQA. You’ll spend less time hunting through a stack of tickets, and more time actually solving issues.
* Gain full transparency into performance trends. Identify which agents are underperforming or which parts of the customer experience are failing. Evaluate exactly which factors lead to improved CX experience.
* Jump straight into the fixing phase. Zendesk QA automatically spotlights churn risk, outliers, escalations and more, so you can easily pinpoint and solve gaps in your service.
* Drastically reduce manual admin work and removing friction by automating your QA processes.
* Thanks to systematic feedback, you’re equipped to give specific performance guidance to your team. Offer 1:1 coaching or schedule trainings to help struggling agents.
Zendesk QA’s user interface
Zendesk QA pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.9
Customer support
4.9
Reviews sentiment
What do users say about Zendesk QA?
zendesk QA is used for process that evaluates customer service conversations to ensure they meet quality and reliability standards,
Who uses Zendesk QA?
Based on 23 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Zendesk QA's key features
Most critical features, based on insights from Zendesk QA users:
All Zendesk QA features
Features rating:
Zendesk QA alternatives
Zendesk QA
Starting from
No pricing info
Salesforce Sales Cloud
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Zendesk QA pricing
Value for money rating:
Starting from
No pricing info
User opinions about Zendesk QA price and value
Value for money rating:
To see what individual users think of Zendesk QA's price and value, check out the review snippets below.
Nitish P.
developer
Zendesk QA integrations (21)
Integrations rated by users
We looked at 23 user reviews to identify which products are mentioned as Zendesk QA integrations and how users feel about them.
Integration rating: 4.7 (3)
Integration rating: 5.0 (2)
“Useful to get updates”
Aryan K.
CEO
Integration rating: 5.0 (2)
“Tracks email volume in real time”
“This is our EMS platform, and it connects just as we would expect.”
Elliot F.
Operations Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Zendesk QA support options
Typical customers
Platforms supported
Support options
Training options
