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Tidio

Aill-in-one customer support software with AI features

Table of Contents

Is this product right for your business?

Find out with a

Tidio - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Tidio overview

Based on 590 verified user reviews

What is Tidio?

Tidio is a customer support solution offering key features such as chatbot functionality, customer support tools, live chat, real-time consumer-facing chat, and chat transcripts/history, among others.

Who uses Tidio?

Reviews for Tidio come from a wide variety of industries, including information technology and services (10% of reviewers), retail (7%), and marketing and advertising (6%). The most frequent use case for Tidio cited by reviewers is live chat (73% of reviewers).

What do users say about Tidio pricing?

Reviewers appreciate Tidio’s generous free plan and scalable pricing, which they say suits small businesses well. Some users report that advanced features are costly, and they feel recent price increases and confusing pricing models reduce accessibility.

What are the most popular integrations for Tidio?

The Tidio integration most frequently cited by reviewers is WordPress, a website builder product rated 4.8 out of 5 for its integration with Tidio.

Starting price

24.17flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Integrations

Pricing

Automation

Bugs and Issues

Tidio’s user interface

Ease of use rating:

4.7

(590)

Tidio pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(7)

3-4(116)

5(467)

What do users say about Tidio?

Select to learn more

Who uses Tidio?

Based on 590 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Retail

E-Learning

Marketing and Advertising

Others

Use cases

Live Chat

Customer Service

Chatbot

Customer Support

Help Desk

Tidio's key features

GetApp's analysis of 55 verified user reviews collected between July 2021 and April 2024 identifies Tidio's most critical features and summarizes user sentiment about those features.

Real-time consumer-facing chat

4.3

Reviewers appreciate Tidio's real-time consumer-facing chat for its ability to facilitate immediate responses to customer inquiries, which helps in capturing leads and increasing sales. They find it valuable for providing quick customer support and enhancing user engagement. Users report that the notification settings are clear and customizable, and they can set up service hours with automated messages. They also mention the convenience of using the mobile app for on-the-go communication and the overall ease of use and fast operation of the chat capability. Of the 31 Tidio users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 87% rated this feature as important or highly important.

Transcripts/Chat history

4.4

Reviewers highlight Tidio's transcripts/chat history feature as a useful tool for tracking and analyzing past customer interactions. They appreciate being able to access and review previous conversations to improve customer service and follow up with clients. Users find it convenient to archive interactions and suggest that it would be beneficial for customers to receive email transcripts. They also mention the ease of accessing chat history for quality assurance and ensuring no important details are missed. Of the 18 Tidio users who gave detailed accounts of their use of Transcripts/Chat History, 83% rated this feature as important or highly important.

All Tidio features

Features rating:

4.6

(590)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

5.0

(1)

AI copilot

4.3

(12)

AI/Machine learning

4.6

(14)

AI summarization

(0)

Alerts/Escalation

4.5

(68)

Alerts/Notifications

4.6

(13)

API

4.0

(1)

Application management

(0)

Assignment management

(0)

Audience targeting

5.0

(1)

Augmented analytics

(0)

Automated responses

4.4

(43)

Automated routing

3.3

(3)

Autoresponders

4.2

(5)

Batch communications

(0)

Campaign segmentation

(0)

Canned responses

4.0

(4)

Case management

(0)

Chatbot

4.6

(131)

Chat/Messaging

4.8

(53)

Chat Transcript

(0)

Code-free development

4.8

(37)

Collaboration tools

4.0

(3)

Communication management

(0)

Complaint monitoring

5.0

(2)

Compliance management

(0)

Configurable workflow

(0)

Contact database

(0)

Contact management

(0)

Contextual guidance

4.8

(10)

Conversation intelligence

(0)

CRM

4.3

(9)

CSAT survey structure

(0)

Customer communication

4.5

(13)

Customer complaint tracking

(0)

Customer database

4.5

(39)

Customer experience management

4.7

(10)

Customer history

(0)

Customer segmentation

4.5

(2)

Customer Service Analytics

(0)

Customer support

4.6

(68)

Customer surveys

5.0

(1)

Customizable branding

4.6

(59)

Customizable fields

3.0

(2)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

5.0

(3)

Data import/export

4.5

(2)

Data security

5.0

(3)

Data visualization

5.0

(1)

Document storage

(0)

Drag & drop

(0)

Email Automation

(0)

Email management

4.5

(72)

Email marketing

5.0

(1)

Email templates

2.0

(1)

Engagement tracking

(0)

Event triggered actions

3.0

(1)

Feedback management

4.7

(14)

File sharing

4.4

(69)

For ecommerce

(0)

For sales/marketing

4.0

(1)

For sales teams/organizations

(0)

Generative ai

(0)

Geotargeting

4.0

(1)

Help desk management

5.0

(1)

Human Handover

3.5

(2)

Inbox management

(0)

Intent recognition

(0)

Interaction tracking

4.0

(2)

Issue management

(0)

Issue tracking

(0)

Knowledge base management

4.5

(45)

Knowledge management

(0)

Language detection

5.0

(1)

Lead capture

4.8

(31)

Lead generation

(0)

Lead management

(0)

Lead nurturing

(0)

Lead qualification

4.6

(7)

Live chat

4.8

(147)

Machine learning

4.5

(2)

Macros/Templated responses

5.0

(1)

Mobile access

4.7

(44)

Mobile app

4.4

(5)

Monitoring

5.0

(3)

Multi-Channel communication

4.6

(89)

Multi-Channel data collection

(0)

Multi-Channel management

(0)

Multi-Channel marketing

(0)

Multi-Language

(0)

Multiple data sources

(0)

Natural language processing

4.4

(14)

Negative feedback management

(0)

NPS survey structure

(0)

Offline form

4.9

(19)

On-Demand communications

(0)

One-to-One messaging

5.0

(3)

Performance metrics

5.0

(10)

Personalization

(0)

Pre-Configured bot

(0)

Prioritization

(0)

Proactive chat

4.6

(57)

Process/Workflow automation

5.0

(1)

Product recommendations

5.0

(1)

Query suggestions

4.0

(1)

Queue management

4.0

(5)

Real-Time analytics

5.0

(2)

Real-Time chat

4.8

(9)

Real-time conversations

5.0

(5)

Real-Time data

(0)

Real-Time monitoring

4.8

(18)

Real-Time notifications

4.6

(53)

Real-Time reporting

(0)

Real-Time updates

(0)

Reporting/Analytics

4.6

(129)

Reporting & statistics

4.0

(1)

Role-Based permissions

4.0

(5)

Routing

(0)

Sales activity management

(0)

Search/Filter

4.0

(1)

Secure data storage

5.0

(1)

Self service portal

4.0

(2)

Sentiment analysis

(0)

Service level agreement (sla) management

4.4

(11)

Single sign on

4.4

(18)

Social media integration

4.4

(5)

Social media monitoring

(0)

SSL security

(0)

Support ticket management

4.3

(37)

Support ticket tracking

(0)

Survey/Poll management

5.0

(1)

Surveys & feedback

(0)

Tagging

(0)

Task automation

(0)

Template management

(0)

Text analysis

(0)

Third-Party integrations

4.6

(58)

Ticket management

4.5

(13)

Transfers/Routing

4.3

(6)

Trend analysis

5.0

(1)

Video chat

(0)

Video support

(0)

Visual analytics

(0)

Website integration

(0)

Widgets

(0)

Workflow management

4.5

(36)

Tidio alternatives

Tidio

4.7

(590)

Starting from

24.17

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Slack

4.7

(24K)

visit website

Starting from

8.75

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.4

LiveChat

4.6

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Tidio pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

50 Handled Conversations
Live Chat
Help Desk
Social media integrations
50 Lyro AI conversations (one-time)
100 Flows visitors reached

Starter

24.17

Per month

Features included:

100 Handled Conversations
Live Chat
Help Desk
Social media integrations
Basic analytics
Live visitors list
Operating hours
Support over live chat
50 Lyro AI conversations (one-time)
100 Flows visitors reached

Growth

49.17

Per month

Features included:

250 Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics
Live visitors list
Operating hours
Support over live chat
Tidio power features
No Tidio branding (add-on)
50 Lyro AI conversations (one-time)
100 Flows visitors reached

Plus

749

Per month

Features included:

Custom quota of Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics
Live visitors list
Operating hours
Support over live chat
Tidio power features
Custom branding
Permissions
Dedicated Success Manager
Multisite
Departments
Multilanguage
OpenAPI
Up to 5 000 Lyro AI conversations
Custom number of Flows visitors reached

Premium

2,999

Per month

Features included:

Unlimited Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics
Live visitors list
Operating hours
Support over live chat
Tidio power features
Custom branding
Permissions
Dedicated Success Manager
Multisite
Departments
Multilanguage
OpenAPI
Guaranteed 50% Lyro AI resolution rate
Priority Service + Premium Support
Super admin role
Analysis & monitoring
Lyro as a managed service
Up to 10 000 Lyro AI conversations
Custom number of Flows visitors reached

User opinions about Tidio price and value

Value for money rating:

4.5

(590)

To see what individual users think of Tidio's price and value, check out the review snippets below.

“The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues.”

Monika D.

Software Engineer

“You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders.”

KRISANPAL S.

Digital Marketing Executive

Tidio integrations (44)

Integrations rated by users

We looked at 590 user reviews to identify which products are mentioned as Tidio integrations and how users feel about them.

WordPress

Integration rating: 4.9 (31)

Shopify

Integration rating: 5.0 (15)

WooCommerce

Integration rating: 4.9 (9)

“Turn any site into a shop in minutes”

“Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.”

Jamie P.

Youth Worker and Designer

1/2

Mailchimp

Integration rating: 4.9 (9)

“It did not have a good impact with my customers”

Fary a.

Home Cleaning Services

Wix

Integration rating: 4.9 (8)

Google Analytics 360

Integration rating: 4.9 (8)

“To know, how many people actually visited my website, and how are my Google ads performing.”

Muskan S.

Fouder

Tidio customer support

What do users say about Tidio customer support?

Customer support rating:

4.6

We analyzed verified user reviews to identify positive and negative aspects of Tidio customer support.

Widely noted by reviewers, Tidio's customer support is highly responsive and resolves issues quickly and professionally.

A portion of users highlight 24/7 support availability and the ease of reaching the team whenever help is needed.

Multiple users appreciate the friendly, knowledgeable support staff and the helpful guidance provided during setup or troubleshooting.

A limited number of users report inconsistent response times, unprofessional interactions, or lack of follow-up from the support team.

Support options

Knowledge base

24/7 (live rep)

Email/help desk

Chat

Faqs/forum

Training options

Documentation

Live online

Webinars

Videos

To see what individual users say about Tidio's customer support, check out the review snippets below.

“It’s helped our support team scale without sacrificing quality, and customers get what they need quicker than ever.”

Brady P.

Director of Customer Support

“Customer support is very quick, they help us solve our problems within less time.”

Akash N.

Software Developer Intern

“I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team.”

Calvin J.

Marketer

Tidio FAQs

Q. What is Tidio used for?

Tidio is a cloud-based customer support software suite featuring a live chat, help desk ticketing, chatbot automation, and a powerful conversational AI agent. Over 300,000 companies in ecommerce, tech, and service industries use Tidio to deliver faster support, simplify team workflows, and increase sales. With Tidio, your team can connect with customers instantly via live chat, set up automated responses to common questions using Flows (rule-based bots), and manage conversations from multiple channels—email, Messenger, Instagram, WhatsApp—all in a single view. At the center of it all is Lyro, Tidio’s conversational AI agent for customer service that resolves up to 64% of repetitive customer issues on its own. Lyro instantly learns from your help content to give fast, accurate, and on-brand answers—without inventing information or needing manual setup. Tidio helps businesses scale support and improve revenue. Fewer missed chats, faster responses, and more time for agents to handle what matters most. Try it free—your first 50 AI-powered chats with Lyro are on the house. No credit card required.

These products have better value for money