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Zoom Phone
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based business phone system
Table of Contents
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Zoom Phone - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Zoom Phone overview
Based on 242 verified user reviews
What is Zoom Phone?
Zoom Phone is a business phone system solution offering key features such as mobile access, access controls and permissions, video conferencing, alerts and notifications, and call recording, among others.
Who uses Zoom Phone?
Reviews for Zoom Phone come from a wide variety of industries, including education management (7% of reviewers), computer software (7%), and information technology and services (6%). The most frequent use case for Zoom Phone cited by reviewers is online meetings (75% of reviewers).
Starting price
per month
Pros & Cons
Meetings
Phone and Computer Integration
Video Calls
Connection and Internet
Call Queue
Features
Zoom Phone’s user interface
Zoom Phone pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.2
Reviews sentiment
What do users say about Zoom Phone?
Zoom Phone is a business phone system solution offering key features such as mobile access, access controls and permissions, video conferencing, alerts and notifications, and call recording, among others.
Select to learn more
Who uses Zoom Phone?
Based on 242 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zoom Phone's key features
GetApp's analysis of 32 verified user reviews collected between July 2021 and December 2024 identifies Zoom Phone's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Zoom Phone's mobile access capabilities. They report that it allows them to connect with employees and peers virtually anywhere using Wi-Fi or cellular data. Users find it convenient for joining meetings on the go, whether in a car or outside the office. They highlight the ease of installation on various devices, including PC/Mac, iOS, and Android. However, some users mention that accessing phone settings can be cumbersome and that it drains battery quickly. Of the 19 Zoom Phone users who gave detailed accounts of their use of Mobile Access, 100% rated this feature as important or highly important.
Robert M.
Laborer
Sydney Y.
Programs Manager
Reviewers appreciate Zoom Phone's call recording capabilities. They indicate that it is valuable for reviewing information from lengthy meetings and for educational purposes. Users like the automatic recording capability and the ease of accessing recordings via a button. They find the recording quality to be clear and in sync, which is important for note-taking and future reference. Some users mention that call recording is easy to enable or disable based on legal requirements. Of the 19 Zoom Phone users who gave detailed accounts of their use of Call Recording, 89% rated this feature as important or highly important.
See related user reviews
Claude B.
Technician
AKURO J.
Translator
All Zoom Phone features
Features rating:
Zoom Phone alternatives
Zoom Phone
Starting from
10
/user
Per month
Microsoft Teams
Starting from
No pricing info
Zoom Workplace
Starting from
No pricing info
Google Meet
Starting from
No pricing info
Zoom Phone pricing
Pricing plans
Pricing details:
User opinions about Zoom Phone price and value
Value for money rating:
Of 20 reviews that provide robust commentary on Zoom Phone's price and value, 80% mention it in a positive light.
Most reviewers indicate that Zoom Phone offers good value for money, highlighting its cost-effectiveness and affordability. They appreciate the availability of a free version that includes 40 minutes per meeting, which they find sufficient for many uses. Users think the low price and competitive features make it a viable option compared to other providers. Some reviewers find the paid packages affordable and worth the investment. However, some users report dissatisfaction with the 40-minute limit on free meetings and feel the pricing can be high for the amount of usage. They also mention concerns about hardware quality and the inability to record classes in the free trial.
, and
To see what individual users think of Zoom Phone's cost and value, check out the review excerpts below.
Jeff F.
owner
Christopher D.
IT Assistant
Zoom Phone integrations (26)
Integrations rated by users
We looked at 242 user reviews to identify which products are mentioned as Zoom Phone integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
Zoom Phone support options
Typical customers
Platforms supported
Support options
Training options
Zoom Phone FAQs
Zoom Phone has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Zoom Phone used for?
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities. Zoom Phone makes it easy for users to switch between calls and meetings, and its real-time analytics enable businesses to track usage and optimize their communication strategies. With integrations with top business applications, contact center partners, and hardware providers, Zoom Phone helps streamline communication workflows.
Q. What languages does Zoom Phone support?
Zoom Phone supports the following languages:
English
Q. Does Zoom Phone support mobile devices?
Zoom Phone supports the following devices:
Android, iPad, iPhone
Q. Does Zoom Phone offer an API?
No, Zoom Phone does not have an API available.
Q. What level of support does Zoom Phone offer?
Zoom Phone offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
