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Customer Retention Software with Reporting/Analytics (2026)

Last updated: February 2026

Customer Retention Software Key Features

Based on 153 user opinions, we identified 6 features that are important for any product in Customer Retention Software

Reporting/Analytics
View and track pertinent metrics
Average user rating
4.4
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Average user rating
4.7
Marketing Automation
Automate workflows and trigger campaigns based on customer actions
Average user rating
4.9
A/B Testing
Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness
Average user rating
4.7
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Average user rating
4.7
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Average user rating
4.7