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Top Rated Knowledge Base Software with Reporting/Analytics in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Reporting and analytics provide valuable insights into user engagement, content effectiveness, and areas needing improvement. They help track performance, identify trends, and make data-driven decisions to enhance the overall knowledge base experience. Our reviewers in knowledge base software rated this feature as important.

6 Best Knowledge Base Software with Reporting/Analytics

Product
User rating
Starting price
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month

See other top Knowledge Base products with reporting/analytics

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Knowledge Base software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for reporting/analytics, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(884)
5(1,304)
Key Features
Knowledge Management4.6
Catalog Management3.7

User insights about the reporting/analytics feature

Reviewers appreciate Zoho Desk's user-friendly reporting and analytics capabilities. They find the reports well-organized and helpful for tracking SLA compliance and agent performance. Users report that Zoho Desk provides powerful insights into customer service operations, making it easier to identify areas for improvement. However, some users feel that more detailed reporting requires integration with Zoho Analytics.
Verified reviewer profile picture

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“Being able to see live users on the site, monitor agents online time within their Zoho accounts and much more really makes reporting and analytics useful for businesses of all sizes. This also supports the identification of areas in which changes must be made.”
MD

Matt D.

Owner

“Provides powerful reporting and analytics capabilities, allowing you to gain insights into your customer service performance.”
Verified reviewer profile picture

Arheer G.

Marketing Manager

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,209 verified reviews
Verified reviewer profile picture

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Knowledge Management4.6
Catalog Management4.6

User insights about the reporting/analytics feature

Reviewers find Zendesk Suite's reporting and analytics useful for tracking ticket metrics and agent performance. They appreciate the integrated analytics tool, Explore, and the ability to create custom reports. However, users mention that setting up reports can be complicated and that advanced analytics require an additional package. Some also note limitations with exporting data on different operating systems.

See related user reviews

“It has a great engine that helps us capture every and any aspect of an interaction. We are able to build custom reports such as customer spend habits, agent performance, top customer contact reason, etc.”
MR

Mark R.

Customer Experience Manager

“Zendesk has great reports and statistics for us to use. Each department can see who is doing tickets, what types of tickets they are working, SLAs, etc. This helps management ensure that everyone is getting the help that they need. ”
GP

Geoff P.

Systems Security Analyst

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,983)
5(10,345)
Key Features
Knowledge Management4.3
Catalog Management4.4

User insights about the reporting/analytics feature

Reviewers highlight Salesforce Sales Cloud's robust reporting and analytics capabilities, noting its flexibility and customization options. They appreciate the integration with Einstein and Tableau for enhanced reporting. Users find the dashboards and real-time data valuable for tracking sales performance, making informed decisions, and optimizing strategies. However, some mention the complexity of creating reports and the need for additional add-ons for advanced analytics.

See related user reviews

“Reporting and analytics provide businesses with actionable insights based on data. This allows decision-makers to make informed choices regarding product development, marketing strategies, sales tactics, and more.”
AB

Aman B.

Software Developer

“Reporting and Analytics provide me with valuable insights into my business performance. They help me make informed decisions by analyzing sales trends and identifying areas for improvement. ”
SS

Sujal S.

Organizer

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,758 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,003)
Key Features
Knowledge Management4.1
Catalog Management4.0

User insights about the reporting/analytics feature

Reviewers value Freshdesk's reporting and analytics for providing comprehensive insights into customer support operations. They appreciate the ability to create custom reports and automate reporting processes. Users find the visual representations of metrics helpful for tracking agent performance and SLA compliance. However, some mention difficulties with the accuracy and customization of reports, leading them to use external tools like Tableau.
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“one of the main issues we have with FD is the lack of reliable reporting. we currently extract raw ticket data and dump the data into Tableau instead of using the built in reporting and dashboard features within FD. we have found that the reporting and analytics components in FD are not accurate and are too clunky to work with”
AF

Alex F.

Analyst

“Freshdesk's reporting and analytics capabilities provide sellers with valuable insights into the performance of their customer service operations, allowing them to make data-driven decisions about how to improve.”
Verified reviewer profile picture

Maximiliano B.

Sales

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,396 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Knowledge Management3.7
Catalog Management5.0

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for providing detailed insights into customer support performance. They find it easy to track metrics such as average ticket response times and client satisfaction. Users report that the system helps analyze and improve communication and customer support, with comprehensive reports that facilitate tracking data and success in customer engagements.
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“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
Verified reviewer profile picture

Ric H.

Financial representative

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(128)
3-4(2,641)
5(3,034)
Key Features
Knowledge Management4.8
Catalog Management

User insights about the reporting/analytics feature

Reviewers indicate that Dynamics 365 excels in reporting and analytics with intuitive data visualization and robust tools. They appreciate the integration with Power BI for enhanced reporting and the ability to create custom reports. Users find the real-time insights and KPI monitoring valuable for strategic planning and performance improvement. However, some mention that modifying reports can be challenging.
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“You have dashboard to display key performance, realtime track progress you also have std reports that provide detail insight. you can also integrate with other modules and it's predictive analytics also helps.”
GS

Gurinderjeet S.

Relationship manager

“Reporting/Analytics in Dynamics 365 provides insights for data-driven decisions. It enhances efficiency, productivity, and competitiveness by leveraging real-time information for strategic planning and performance improvement.”
Verified reviewer profile picture

masud r.

owner

Starting price
50per user /
per month
Pros and Cons based on 5,803 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details

Other Top Rated Knowledge Base Software with Reporting/Analytics in 2026

TextExpander logo

TextExpander

Work faster & smarter with TextExpander's powerful snippets.

visit website
TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole organization communicating efficiently by sharing messaging snippets, signatures, and descriptions.

Read more about TextExpander

Users also considered
Document360 logo

Document360

Category Leaders

AI-powered knowledge base and documentation software

visit website
Document360 is an AI-powered knowledge base platform that simplifies content creation, organization, and discovery. With features like AI search, automated tagging, FAQ generation, and multilingual support, it helps businesses deliver precise, self-service information to their users efficiently.

Read more about Document360

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Shelf logo

Shelf

Category Leaders

Cloud-based knowledge management solution

visit website
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Read more about Shelf

Users also considered
Aha! logo

Aha!

Platform for strategic product roadmapping

visit website
Aha! Knowledge is the product information hub. Publish custom-branded knowledges bases for different products and audiences. This empowers your customers to self-serve the resources they need to be successful (e.g. user guides). Set up custom workflows and manage publishing from a central place.

Read more about Aha!

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

Create a dynamic knowledge base your whole team can contribute to while they work. So important information never gets lost when people move between teams or roles. Then easily navigate your knowledge database with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
Confluence logo

Remote team collaboration and knowledge workspace

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Read more about Confluence

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

Empower customers with knowledge base software
Create stunning knowledge repositories & FAQs with ease.

✓ No setup fee
✓ Customer service 24/7

Start with a 30-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo

The AI-First Platform to Support Customers and Boost Sales

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Intercom logo

Intercom is bringing AI-first Customer Service to the world

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.

Read more about Intercom

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

Flowlu’s knowledge base centralizes company documentation, FAQs, and training materials for both internal teams and external customers. Easily create, organize, and share information, ensuring quick access to essential resources while improving productivity and customer self-service.

Read more about Flowlu

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
360Learning logo

AI-powered learning platform

360Learning is the AI-powered learning platform that combines LMS and LXP capabilities to scale skills development for mid-size and enterprise companies.

Read more about 360Learning

Users also considered

Key features for Knowledge Base software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Management: Reviewers highlight the ability to store, organize, and access information efficiently. Features like user-friendly interfaces, robust search functionality, and integration options enhance collaboration and information sharing. 97% of reviewers rated this feature as important or highly important.
  • Catalog Management: Users find categorization helpful for organizing content, improving navigation, and ensuring quick access to relevant information. It supports efficient collaboration and enhances user experience. 93% of reviewers rated this feature as important or highly important.
  • Full Text Search: Reviewers appreciate the efficiency of full text search in locating specific information quickly. This feature boosts productivity and ensures accurate information retrieval across extensive content. 92% of reviewers rated this feature as important or highly important.
  • Text Editing: Users value the variety of formatting options available for clear and consistent documentation. The ability to update and customize text easily is crucial for maintaining up-to-date and professional-looking content. 87% of reviewers rated this feature as important or highly important.
  • Document Storage: Reviewers emphasize the importance of centralized document storage for easy access, secure storage, and efficient collaboration. This feature supports organizing, updating, and managing documents effectively. 86% of reviewers rated this feature as important or highly important.